“Customer support very very poor, when I phoned this company they said someone will be out right away, that was 2days later when I rang on the 27th,I asked for 4pm instead I get a text between 130 2pm the plumber diagnosed problem he arrived at 1404 and left1417 in all 11mins work cost 177-00 ,I paid an extra 9-00to join care club to get 15-00 pounds off,when I complained they didn’t care less ,stay away from this company,,all they care about is money no customer care at all, The real thing that got under my skin they charged just over 16-00pounds a minute robbing sods. My review would be 0 stars or minus10:”
“What a Cowboy Company.
Customer service appalling.
Didn’t turn up on two occasions, no
Courtesy
phone call to inform. Needed to be in and job finished within 30 mins!
Extortionate cost , said they would give me reduction , didn’t happen on invoice, denied saying they would.
Too many people answering , no personal service.Thats when they did answer!
Didn’t have the tools ‘ on his van so couldn’t do the job’
Problem was a blocked toilet but can you believe it....on job sheet said ‘ Bath plug hole was full of hair’ no mention of attendance to unblock toilet.
Came back eventually, a tradesmen from another area, who had a jetter but toilet blocked up again within 12 hours. Didn’t take the toilet back off. So unhappy with the service found a reputable tradesmen, problem was fixed within 30 mins, a plastic cover from a cosmetic cream was the culprit which should have been identified as the root cause immediately by the cowboys.
Please don’t use Rightio, they should be ashamed of their shoddy workmanship ,and customer service. Ombudsmen should be aware !Company needs looking into by Trading Standards . 0/10”
“Diabolical company Left us 2 OAP 5 days without a toilet phone 6/7 Times and got excuse after excuse to get the job finished. We then called a independant company he solved the blocked pipe in 15 mins and was £90 .00 Cheaper .Would not use Rightio again WORSE COMPANY ever dealt With.”
“This is the worst company I have ever dealt with.I needed a small job doing and they came out took pictures of it and took £142 pounds in advance for the job.£119 and hour + £23 vat.I heard nothing so 5 days later I rang them,sent 3 emails
All to no avail.I contacted the bank by which time someone emailed saying he had been out of the office and it would be 14 days for a refund.I had to wait 5 weeks for my money back as they reneged on the job.The bank took a dispute out with them or I would still be waiting.👎🏻”
“Overpriced "middlemen" taking a stealing from their customers via local subcontractors of whom most, would only charge not even half of what they charge, plus get a better guarantee
Shocking”
“Utterly disastrous. Extortionate expensive. Extremely poor service. I was left with a disaster in my kitchen and a continuous leaking tap. They promised to come back the next day to complete the job however after phoning several times I was told they wouldn't make it till the following day. They have the nerve to charge £174.00+ vat for 1 hours work, the plumber entire time at the job was 25minutes. How can the get away with charging nearly £250 for leaking tap and a part costing £25which I can add only cost £9.00 elsewhere. Never use this firm shop around and use local honest tradesmen.”
“Rang them Friday midday with an emergency. Said they would be here Friday afternoon. Wanted my card details up front. Didn’t arrive. I rang them. Said they would come Saturday morning 8-11am. Didn’t arrive. Rang them. Said they would come 12-5pm. They rang me saying it would be Monday morning. I cancelled. They are NOT an emergency plumber. They are unprofessional. Unreliable. They are a CON. DO NOT USE.”
“Wish I'd checked out the 1 star reviews for this low-down underhanded company. Was quoted £119 for (own) kitchen tap replacement (no mention of VAT). Job took the plumber 20 minutes over the hour so we were charged for 2 hours labour, plus a couple of flexible hoses that were necessary, plus VAT. Total cost £285. Watch out for when they ask you for your card details upfront (no going back then when they make excuses (lies?) about engineer availability and change your appointment times to a later date. Would NEVER recommend. Beware.”
“APPALLING! Dont touch them with a barge pole!!! Hottest day of the year, so far, burst pipe in the heat, and no water.. We understand everyone's busy - but call Righteo who they say they'll be there.
£109 an hour - plus VAT and any parts.
They profess to be reliable, their plumbers have 5 years experience and they will sort it out. Please, don't worry. So we don't.. and wait, and wait...... and wait.....
1/2 hr before the close of business.. still no water, still no plumber.
Plumbers are busy, but not even a courtesy call from their call centre to explain, and when I do ring, just more hard sell on their protection plan and promises of discounts. SERIOUSLY UNIMPRESSED.”
“I am in the process of buying a house and contacted this company to undertake a Gas Safe inspection. Speaking with their representative Richard Carter I should have realised what a hopeless company they were to turn out to be as he had little or no knowledge of the Gas Safe inspection. Having made the necessary arrangements last I heard nothing. When I called their 'operations centre' I was told my job had been cancelled with no explanation or notification to me. This company scores 0/10 all all fronts.”
