Plumbers Stock Reviews

Name: Plumbers Stock
Rating: 4.88

4.9 Rating 1,314 Reviews

97 %

of reviewers recommend Plumbers Stock

Company Reviews

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Metrics

4.9

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Phone:

435-868-4020

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Plumbers Stock 5 star review on 28th February 2024

Anonymous

Plumbers Stock 5 star review on 1st August 2022

Plumbers Stock 1 star review on 4th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Representative Ann D. was very efficient & polite in canceling my order that was placed on August 25. I was disappointed that the estimated arrival dates were extended a few times until the end of November from the initial 13 day ETA. In addition, the items had to be sourced from another vendor for over 20% more.”

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Posted 2 years ago

“Excellent customer service.”

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Posted 2 years ago

“I was initially quite pleased when my product arrived 'early' but then disappointed when I discovered it was broken. I had purchased the shipping insurance and am very glad I did. After some back and forth between the insurer and Plumbers Stock I was made whole when Plumbers Stock shipped me a replacement. It would have been nicer if Plumbers Stock had taken full control of the insurance claim but eventually I was able to coordinate and Plumbers Stock sent me a replacement.”

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Posted 2 years ago

“Talked to representative of your company and was told of shipping problems of manufacturer of said product.”

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Posted 2 years ago

“Jacob was very service oriented and even followed up with email. The reason for a 4 rating is that when I ordered the item it did not state that the item is back ordered with the manufacturer. I ordered the end of Sept and now hearing it will be possibly Nov before being shipped.”

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Posted 2 years ago

“I called to cancel an order today. Jacob was more than helpful in completing that process for me. He was courteous and made sure that I was satisfied.”

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Posted 2 years ago

“Great technical support and no hassle returns”

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Posted 2 years ago

“jake very helpful tracking my order. great service”

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Posted 2 years ago

“Jacob (Jake) was very helpful in resolving my order.”

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Posted 2 years ago

“Ann D. did a wonderful job explaining the slight delay of my order. The six weeks availability of the product was a little bothersome, since I could not turn on the cold water. The faucet was dripping and I did not wanted to waste all that water. The long drawn-out availability of the replacement parts was a little annoying, but that was not your fault. However, you made it more bearable with your good and honest service information. Keep up the good work! Greeting Franz M.”

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Posted 2 years ago

“Your customer rep, ANN, was EXTREMELY HELPFUL. I was beginning to get negative vibes as nobody from your office had responded earlier to my various messages. Thank God I finally interacted with ANN. You should hire more people like her.”

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Posted 2 years ago

“I need to cancel the order due to lead time. Called the number and the cancellation process was very smooth. Jacob was kind and very helpful.”

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Posted 2 years ago

“Jake gave excellent customer service!!!”

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Posted 2 years ago

“Jake help me out this morning on a question I had about my order. My order came in a very timely manner unscathed and well packed. Took three days to get a whole toilet. The price was unbeatable, that saved me over 200 dollars. Get place for your plumbing needs.”

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Posted 2 years ago

“The young lady was very helpful and accommodating. You had what I needed.”

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Posted 2 years ago

“Ann D was a great help with a recent order. She provided excellent customer service.”

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Posted 2 years ago

“Jacob P did a fantastic job in locating my product that was returned for credit, very friendly.”

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Posted 2 years ago

“The customer support was very good and helpful.”

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Posted 2 years ago

“great experience”

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Posted 2 years ago

“MJ was extremely helpful. He went above and beyond to take care of my issue a lot quicker than I expected and with less complications.”

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Posted 2 years ago

Plumbers Stock is rated 4.9 based on 1,314 reviews