Plumbers Stock Reviews

Name: Plumbers Stock
Rating: 4.88

4.9 Rating 1,313 Reviews

97 %

of reviewers recommend Plumbers Stock

Company Reviews

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Metrics

4.9

Based on 1,313 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Phone:

435-868-4020

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Plumbers Stock 5 star review on 28th February 2024

Anonymous

Plumbers Stock 5 star review on 1st August 2022

Plumbers Stock 1 star review on 4th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jake was very helpful with my issue.”

Helpful Report

Posted 3 months ago

“Jake was very helpful today in checking on my order and giving me my tracking number.”

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Posted 3 months ago

“Jake was very helpful in helping me get my toilet order replaced and working with me to minimize my loss which was due to my fault for not thoroughly checking the delivery of my toilet. Jake was very professional and I would recommend this company.”

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Posted 3 months ago

“Thanks to Jake for assisting me with all the details on shipping my order.”

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Posted 3 months ago

“Jake was very helpful.”

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Posted 3 months ago

“Jake was friendly, quick and helped to resolve our question.”

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Posted 3 months ago

“This is a follow up on a report yesterday of a satisfactory call to Jake about the order status of a medicine cabinet. It arrived when he said it would (about 9 days after placing the order) in excellent condition. Jake was very helpful, but I might mention that I don't know why the automatic email reply to my order said that there would be a 1 month lead time, and said an email would be sent when the order shipped. I didn't get that email saying the order was shipped. I did get another email from Zendesk asking whether I was satisfied with customer service or not. Nothing much happened when I clicked on yes I was satisfied, so I clicked on no, I wasn't satisfied. It then went into a loop trying the verify I wasn't a robot and I could not leave a message.”

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Posted 3 months ago

“I ordered a medicine cabinet on the website. The order receipt came back with a lead time of 31 days. After a week I called to see what the order status was, and Jake told me it had already shipped. He emailed me the FedEx tracking number, and it is supposed to arrive tomorrow. Aside from not getting an email that the cabinet had shipped, I am very happy with the customer service.”

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Posted 3 months ago

“While I was initially frustrated with not being able to reach anyone and having received no response to a text, I finally was able to get a response from having entered my item/order related issue through the web site Chat feature. I provided details in an email reply. This prompt phone call - however, I was unavailable at the time. I followed up to the voicemail this morning and appreciated the help Jake provided to initiate an RMA and steps to initiate an order for a replacement item with suitable spec's.”

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Posted 3 months ago

“Jake, thank you for your assistance. You got me all the help I needed.”

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Posted 3 months ago

“Jake thank you very much for all you help. you are the best.”

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Posted 3 months ago

“Very knowledgeable and helped send out the correct model Price was a lot less expensive than the manufacturer cost too”

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Posted 3 months ago

“I contacted Plumbers Stock about a warranty issue on an item I bought several years ago, and their customer service rep Jacob P. worked on my behalf with the manufacturer to get me a replacement. Great service from Plumbers Stock! I will be shopping from their web site again.”

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Posted 3 months ago

“Jake was awesome, super helpful. thanks!”

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Posted 3 months ago

“Jake was so helpful in getting my order placed and helping me with expedited shipping.Thank you!”

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Posted 3 months ago

“Jake did great”

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Posted 3 months ago

“I had a problem on my most recent order. The plumberstock.com phone number was not working properly on Friday, September 13 and 14 so I could not contact someone to help resolve the issue. I called again on Monday September 16 and was connected to a customer service rep named Jake. Jale quickly assessed the problem, found that it was in their system and set about resolving it. He only took a few minutes to do so and my issue was resolved. Jake was courteous, efficient and knowledgeable and is a good representative for the company.”

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Posted 3 months ago

“Jake P made it simple to to deal with a back ordered item”

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Posted 3 months ago

“I was able to get my RMA right away,thanks Jake!”

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Posted 3 months ago

“Order took a long time to be shipped, over a month. I was not notified thw order was shipped. Got tracking info after my inquiry and its was already delivered without my knowledge. Jake did act swiftly with my inquiry, Thank you Jake.”

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Posted 3 months ago

Plumbers Stock is rated 4.9 based on 1,313 reviews