“I ordered a sink, cabinet, and paid extra for the one day service. The sink never arrived. Once i finally got through to Plumbworld they reordered it and said it would take 2-3 days. I think this is unacceptable,
Especially since the the plumber is waiting on the sink. Not happy.”
“Ordered a downflow heater online. Delivery was rapid and the price was better than elsewhere. Really happy with the purchase and my tenants are over the moon with their new bathroom WiFi enabled heater”
“Great service. Quick and easy online ordering and payment.
Fast and efficient delivery.
The item was well packaged and delivered in good time.
Would definitely recommend to friends and family.”
“Purchased two stainless steel mirrored cabinets for new bathroom, from ordering to receiving goods kept informed of delays and delivery, the delivery guy was exceptional he helped us to look at the state of the delivered items which i was very impressed with, as we ordered other cabinets from other companies and they were all damaged as they were not wrapped as good as they ones from Plumbworld in fact Plumbworld were double wrapped in boxes, great customer service which i can highly recommend this Company. thank you very much a very Happy Customer.”
“I paid for next day delivery and sure enough my radiator turned up exactly as described and on time. Good value and good service I wouldn't hesitate to use Plumbworld again.”
“I am very impressed with Plumbworld's customer service. I ordered a Salamander Shower Pump from you under order Order #104275409, this proved to be unacceptably noisy in our B&B and I thought that your website was very misleading about the noise levels of this pump. After some discussion by email Oliver Gawthorp arranged a return. The replacement pump arrived and was damaged, it also looked to me to be previously used or second hand, again after contacting your company, Kirsty arranged a replacement, order No B/1226, which arrived and has now been installed, I have a slight leak from the housing which I am in touch with the manufacturer about but your staff have been very helpful during what has been quite a difficult saga.”
“Customer service should be a football manager as they talk a good game plan but as we all know it never pans out well. We agreed a delivery date which came and went was told to start only one item wasn’t in stock. Turns out that the item that wasn’t in stock turned up before rest of bathroom that was in stock. As for quality mmmmm not impressed at all best off getting it from B&Q. Frameless shower the instructions may well of been written in a foreign language that’s if there was any writing to read just a load of half hearted photos where they contradict themselves. Had loads of seals left over had to guess where they went (still leaks due to poor design). Sink unit you need to be a contortionist to get to any pipe work to be honest am dreading the toilet. May keep the old one.”
