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Plusnet Reviews

1.3 Rating 403 Reviews
7 %
of reviewers recommend Plusnet
Company Reviews Questions Metrics
1.3
Based on 403 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
Greater than 15%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Plusnet 1 star review on 10th January 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
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Jennifer Waugh
Unverified Reviewer
“Nope. Just awful customer service and ridiculous rules of cancellation. I'll happily pay so that I never have to use you again.”
Helpful Report
Posted 11 years ago
James Walton
Unverified Reviewer
“shocking service again plusnet, 10 yr customer waits 20mins. Hang up and redial, pretend to be new customer and answer in 10 rings”
Helpful Report
Posted 11 years ago
Robin Ford
Unverified Reviewer
“champion of customer service, 10 days no broadband no answer badcustomerservice”
Helpful Report
Posted 11 years ago
Little Bee Bakery
Unverified Reviewer
“I think they should re think their tv adverts. Come on plusnet good customer service is not that hard!”
Helpful Report
Posted 11 years ago
Plusnet is rated 1.3 based on 403 reviews
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