Plusnet Reviews

Name: Plusnet
Rating: 1.34

1.3 Rating 407 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

Questions

Metrics

1.3

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Plusnet 1 star review on 14th April 2025

Bassy

Plusnet 1 star review on 10th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest, this company is full with bad people who defraud others. When I requested a withdrawal, they rejected it and left me with nothing, despite the fact that I had invested with them and made significant gains. Days and months passed with no permission to withdraw and no correspondence. I'm happy everything worked out because Simonch . com was the only way I could recover my investment.”

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Posted 8 months ago

“been with them last 12 years,still with them ,must be good.”

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Posted 4 years ago

“We have been with Plusnet for a considerable while now, and have experienced very few problems. Everyone at home uses the internet, and our broadband is used considerably. We have fibre broadband, and speeds are very good, no complaints usually. Customer service can be slow at busy periods, but staff are always pleasant, cheerful and offer genuine assistance.”

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Posted 6 years ago

“I was very pleased with the way Stanislav Galabov deal with my problem with nuisance calls.”

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Posted 6 years ago

“Good value for a sim card, quick delivery”

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Posted 7 years ago

“Despite what I read, I've never really had any issues with them. I've actually had good experiences when dealing with them. I am happy with the service but it does seem obvious that many others aren't!”

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Posted 8 years ago

Plusnet is rated 1.3 based on 407 reviews