Name: pocketoption.com
Address: Oud Metha Road, Al Jaddaf Area, Dubai, Dubai
Rating: 4.88

“Withdrawals processed even 14 days Withdrawals processed even 14 days, even crypto withdrawals, terrible ! this broker is scam They blocked my account with 10550$”

Helpful Report

Posted 3 months ago

Dear trader, We are sorry to hear about your frustration regarding the withdrawal processing time. We take all withdrawal requests seriously and understand how important it is for our users to have access to their funds in a timely manner. Please rest assured that Pocket Option is a genuine and trustworthy broker with many clients globally. Many clients have made profits and successfully received their withdrawals from our platform. Once you submit a withdrawal request, it is placed in the general queue for processing. In most cases, the payments are instant. However, some transactions can be processed up to 14 business days as per the Public Offer Agreement. Please rest assured that all withdrawal requests will be processed as soon as possible and within a reasonable time frame. Thanks for your patience! If your withdrawal problem persists, please create a support request in the "Withdrawals" category on our platform so we can investigate and assist you as soon as possible! Best regards, Pocket Option Team

Posted 3 months ago

“Scam broker. Never trust in this broker they are scammers. They robbed my 10550$. Scammers”

Helpful Report

Posted 3 months ago

Dear trader, We are genuinely sorry to hear that your account was blocked due to your violation of clause 2.3 of the Public Offer Agreement and the frustration caused. Due to your violation, only your deposits, not any profits or bonuses, can be refunded. We have refunded your last deposits, and we're glad to know you have successfully received them. According to clause 10.3 of the Public Offer Agreement and data on the total amount of funds received and paid on your trading account, all financial liabilities towards you were adequately fulfilled. If you need further assistance, please contact our support team at support@pocketoption.com. We're committed to resolving any remaining issues. Best regards, Pocket Option Team

Posted 3 months ago

“There was fraud in my account, around $7,000 was withdrawn from account without my permission. I reported, submitted everything I was asked to, since they said they were investigating, it’s over a month now, no feedback, no response to follow up emails. I don’t think people’s money are safe in pocket option platform. The person who withdrew from my account by passed all security measures I put in place, which makes me suspect that it might be an inside job, those are the only ones that can bypass all security measures. If using pocket option, I don’t think your account is safe, be careful, If security can be by-passed, it means nothing is safe with the platform, you might be the next victim. It looks like they do it randomly, so that it’s not too suspicious.”

Helpful Report

Posted 4 months ago

Dear trader, We deeply regret the distress caused by the situation you described. At Pocket Option, the security of our users' funds and accounts is our top priority, and we take such claims very seriously. We're applying all the available measures to protect your personal and financial data. Please kindly note that two-factor authentication (2FA) can be disabled if someone has access to your Google Authenticator. If someone accessed your account, we urge you to check whether your login credentials were compromised externally. While we cannot comment on specific cases here, we can assure you that every reported incident undergoes a thorough investigation by our dedicated team. Our support team remains committed to resolving your case. Please reply to our last email sent to you one month ago and follow up on your case by contacting support@pocketoption.com. Thank you for your patience and for bringing this to our attention. We remain dedicated to addressing your concerns. Best regards, Pocket Option Team

Posted 4 months ago

“They take withdrawls very dificult to do it”

Helpful Report

Posted 4 months ago

Dear trader, We regret to hear about your frustration with the withdrawal process. At Pocket Option, we strive to ensure that all withdrawals are processed securely and efficiently within the terms and conditions. The verification steps are required to comply with our Anti-Money Laundering(AML) and Know Your Customer (KYC) policies and safeguard your account. If you are encountering difficulties, please don't hesitate to contact support@pocketoption.com or create a support request in the "Withdrawals" category on our platform. Our team is ready to assist you and guide you through the process to resolve your concerns promptly! Best regards, Pocket Option Team

Posted 4 months ago

“Hello everyone, I want to warn you that this platform is a big SCAM. I had 2 completely safe accounts that they deleted when I raised my account to $2000. They started to put restrictions on my withdrawal and more checks just so I couldn't withdraw the money and in the end they blocked my accounts. Be careful and try to withdraw all the money now before it's too late!!!!”

Helpful Report

Posted 4 months ago

Dear Cristian, We're sorry to hear about your dissatisfaction and the experience you've described. Please allow us to clarify our practices and address your concerns. At Pocket Option, we prioritize the security of all accounts and strictly adhere to policies to prevent fraud or violations of our terms. First, regarding your withdrawal, Pocket Option is a genuine and trustworthy broker with many clients globally. Many clients have made profits and successfully received their withdrawals from our platform. You will have no problems with withdrawals at all as long as you follow the platform rules. Furthermore, account reviews, including verification and security checks, are essential to ensuring compliance with regulatory requirements like Anti-Money Laundering (AML) and Know Your Customer (KYC) standards. These steps are not intended to cause inconvenience but are crucial to maintaining a safe and secure trading environment. If your accounts were blocked, it would only have been due to serious concerns regarding breaches of our terms or policies. For example, creating multiple accounts, misusing bonuses, or using unauthorized tools can result in account restrictions. However, we are always transparent in providing explanations when actions are taken and remain committed to resolving any issues in line with our policies. If your account was blocked, you can see the reason for the ban and the email you can contact to get more information when you try to log in. We always try our best to secure our clients' funds. As long as there are still funds on your account balance, you can always write from the email you registered your Pocket Option account to support@pocketoption.com to request a refund of your deposit. We encourage you to contact us at support@pocketoption.com. Please share your account details so we can review your case thoroughly and ensure all concerns are properly addressed. Our team is here to assist you and clarify any misunderstandings. We deeply regret any frustration caused and hope to work together to resolve this matter. Best regards, Pocket Option Team

Posted 4 months ago

“Worst broker from all binary brokers. They blocked my account and returned just 1531$ but my all deposited amount is more than 10000$. This broker is not registered or regulated anywhere. They claim on their platform they are registered with (MISA) I already contacted with MISA and they told me this broker is not regulated by them. FCA has warned to avoid from this unregulated broker. I already make a complaint in cyber security and also to the intelligence of Cyprus. For everyone to know they are operating from Cyprus everyone should complaint to the Cyprus authorities to take action against this scam broker. The authorities will find them and set them very well. When you will start making profits definitely they will block your account with no reason. I know they will not give me clear reply just they will say we are regulated and bla bla bla. Scam broker. I suggest them to see their official chat groups 99.9% people are complaining about them”

Helpful Report

Posted 4 months ago

Dear Aftab, We are genuinely sorry to hear that your account was blocked due to your violation of clause 2.3 of the Public Offer Agreement and the frustration it has caused. First, we'd like to point out that Pocket Option is a legitimate and licensed broker. Please feel free to find details about our license in "Regulatory Environment" on the home page of our platform. Regarding your concerns about account blocking, we assure you that we only take action with proper grounds. We will not block your account if you have followed the platform rules. If your account was blocked, there must have been a significant breach of the platform's terms and regulations. In this case, you can see the reason for the ban and the email you can contact to get more information when you try to log in to your account. We understand how frustrating this can be; however, these processes are essential for maintaining a safe trading environment for all our users. In your case, please note that sharing the same withdrawal wallet with others is prohibited on the platform, violating clauses 2.3 and 3.3 of the Public Offer Agreement and the Company's Anti-Money Laundering(AML) policy. Pocket Option is a genuine and trustworthy broker entrusted by many clients globally. You will have no problems with withdrawals at all as long as you follow the platform rules and regulations. Many clients have made profits and successfully received their withdrawals from our platform. Your previous withdrawals before the violations were also successfully processed. Due to your violation, only your deposits, not any profits or bonuses, can be refunded. We have refunded your recent deposits, and we're glad to know you have successfully received them. Kindly note that your account's withdrawal amount is much more than the deposit amount. According to clause 10.3 of the Public Offer Agreement, all financial liabilities towards you were adequately fulfilled. We value your feedback about the community chat. While some users express dissatisfaction due to misunderstandings or personal experiences, many traders successfully use our platform and have positive outcomes. We take every concern seriously and strive to address it properly! We encourage you to continue communicating with our support team to clarify any outstanding concerns. If you have further inquiries, you are welcome to reach out to our support team at support@pocketoption.com. We appreciate your feedback and will use it to improve our communication and processes. Thank you for sharing your experience! Best regards, Pocket Option Team

Posted 4 months ago

“I wasn't expecting this from pocket option. I contacted to the support to refund my funds that I had 10550$ in my account and they just returned me 1531$ but my all deposited amount is 11162$. And I need this money for my father's surgery and i explained my situation, they said we already refunded 1531$ but my deposited amount is 11162$. I don't know why they are doing this in these days because I heard from many people to some people they are not giving withdrawals and blocking accounts. I asked to the support team for date, time and type of violation but they are not giving any response just saying clause 2.3. I request you to solve my issue.”

Helpful Report

Posted 5 months ago

Dear Aftab, We regret that your account was blocked due to your violation of clause 2.3 of the Public Offer Agreement. Please note that sharing the same withdrawal wallet with others is prohibited on the platform, violating clauses 2.3 and 3.3 of the Public Offer Agreement and the Company's Anti-Money Laundering(AML) policy. Due to your violation, only the deposit can be refunded, not any profits or bonuses. We have issued you a refund for your recent deposits. Kindly note that your account's withdrawal amount is much more than the deposit amount. According to clause 10.3 of the Public Offer Agreement and data on the total amount of funds received and paid on your trading account, all financial liabilities towards you were adequately fulfilled. If you have any other questions, concerns, or suggestions, please email support@pocketoption.com. We're glad to help! Best regards, Pocket Option Team

Posted 5 months ago

“Amazing experience as I'm new on Pocket Option. I have learnt a lot in few months. A true website for earnings.”

Helpful Report

Posted 6 months ago

Dear trader, Thank you for your feedback! It seems that your review is quite positive, but we noticed you've given a 1-star rating. We're thrilled you've had an amazing experience and learned a lot in a few months with Pocket Option. We aim to provide a platform that supports traders on their journey, and we're glad it's been helpful for you so far. If the 1-star rating was a mistake, we'd appreciate it if you could update it to reflect your positive experience. If there's anything we can improve, please feel free to share your thoughts or contact our support team at support@pocketoption.com. We're always here to assist! Best regards, Pocket Option Team

Posted 6 months ago

“Please read this in full before joining Pocket Option or giving your review and check your trades to see if the same thing is happening to you. This started in my account about a week ago. When I started trading with this Broker you see a lot of good expectations, at first everything started working normally, let's say well. I have been trading for 7 years, I normally have an effectiveness of more than 70%, I trade with low, medium and high risk. When I started in Binary Options, I chose Pocket Option because it seemed to me the best and most reliable. I managed to make my strategies without any problem as well as my withdrawals of the profits. But suddenly everything changed and I started to see signs that something was not right with the platform: 1.- The graphics of the Demo account were different in the Real account in any pair of OTC currencies. 2.- My strategies worked in the Demo account but not in the Real account. I opened the same operation simultaneously in each account and I won in the Demo and lost in the Real account. 3.- I noticed that in the Real account when I opened an operation the movement paused for milliseconds but was visible to the eye and then the trend movement reversed. It was as if it was manipulated by something or someone. I think they are using Artificial Intelligence to manipulate the charts and make you lose your money. 4.- Every time I opened an operation the aforementioned thing happened and it was less and less visible to the eye, I think they were perfecting it, this caused my money to be lost until there was nothing left. The Demo account grew and the Real account lost. A total incongruity and situation that shows that the Real Account was really totally manipulated. In my experience as a trader I had never seen such shameless manipulation and theft of your money. For all these reasons, I warn the entire community of beginner and experienced traders to refrain from using Pocket Option until they stop doing these bad practices. The platform is very good in terms of its interface, but very bad at going against the Trades that we invest in it.”

Helpful Report

Posted 6 months ago

Hello Rodolfo, We appreciate you taking the time to share such detailed feedback on your experience. At Pocket Option, we strive to offer a fair and transparent trading environment, and we want to address your concerns thoroughly. 1. Demo vs. Real Account: Demo accounts are designed to simulate real trading. Due to liquidity differences, there may be slight variations in the OTC market. 2. Strategies and Market Volatility: Trades placed at the exact same time will have the same result in real and demo accounts. If there are any disputed trades, please share the trade details at support@pocketoption.com or create a support request on the platform in the "Trading - Quick and Digital Trading - My order was not closed properly because of some issue." We will review these trades and get back to you as soon as possible. 3. Chart Movement: Our platform relies on real-time data from liquidity providers, and we cannot manually influence or reverse trends. Any minor pauses or adjustments on charts are from fluctuations in market data updates, not manipulation. 4. Extra Concerns: We cannot influence the trade outcomes. If any discrepancies in trades or execution timing occur, we encourage you to document and share these with our support team so they can investigate in detail. We value your experience as a trader and want to address any specific trade concerns you may have. Please reach out to us directly at support@pocketoption.com with details so we can investigate the disputed trades and address your concerns accordingly. Best regards, Pocket Option Team

Posted 5 months ago

“Hello, my friends, I want to talk to you sincerely about a very important topic, which is binary options trading platforms. Honestly, this field is filled with scams and fraud, and I want you to be fully aware of this issue. After my experiences and deep research, I’ve reached one conclusion: all binary options trading platforms are scams and none operate honestly. ### Why do I say this? 1. The platform controls the prices: The first thing you need to know is that the prices you see on the platform are not from the real market. The platform is the one controlling these prices, and they always adjust them at the last moment to benefit themselves, not you. So, no matter how accurate your prediction is, in the end, the platform controls the outcome. 2. There’s no actual buying or selling: Unlike trading in traditional markets like stocks or currencies, there’s no actual buying or selling here. You’re simply betting on whether the price will go up or down, but the reality is that the platform can change the outcome as it pleases. This means you have no real control as a trader. 3. The platform profits when you lose: This is the most important point! The platform profits when you lose, and if you win, they only give you part of the profits, not all of it. But when you lose, they take everything. Therefore, the more people lose, the more profits they make. It’s natural that they want you to lose. 4. Manipulation using influencers on YouTube and elsewhere: Also, you’ll find many platforms funding influencers and celebrities on YouTube to make it seem like they are earning huge amounts of money using trading strategies. What they don’t tell you is that these accounts may be fake or demo accounts, and all of this is to lure you into signing up and starting to trade. In the end, the goal is to make you lose your money in a system that is designed for you to lose. 5. Playing with your psychology and pushing you to risk all your money: Binary options platforms manipulate your psychology and nerves to make you invest larger amounts each time. Initially, you might find the platform making you feel like you’re close to winning, moving prices in your favor for a short period, which makes you feel like you’re on the right path and decide to double your investment. But at the moment you invest all your money, the prices start moving against you quickly and in an illogical way. The goal is always to lure you into a big loss in the end. 6. The difference between binary trading and real trading: The fundamental difference between binary trading and real trading is that binary trading is about betting on the price movement within a specified timeframe (one minute, five minutes, etc.). You do not own the asset or trade it in a real sense. The platform simply puts you in a losing position that it controls. On the other hand, real trading in markets like forex or stocks relies on market analysis to determine supply and demand areas and buying and selling zones based on studies and technical analysis tools. In real trading, you can study the market and make predictions based on real data, benefiting from significant market movements based on real supply and demand. 7. Comparison between trading platforms: If we take an example currency like USD/JPY (OTC) and compare its price across platforms like Pocket Option, IQ Option, and Quotex, we will find that each platform has a different price. This is concrete evidence that each platform controls the prices as they wish, indicating that there is no real market. We are not trading based on real supply and demand; we are betting and gambling. Even if you are skilled at studying trading strategies and indicators, they are deceiving you because they control the outcome.”

Helpful Report

Posted 6 months ago

Dear trader, Thank you for sharing your in-depth thoughts and concerns regarding binary options trading. We understand that this field can sometimes feel uncertain, especially given the rapid pace and unique nature of binary options compared to traditional markets. Let us address each of the points you raised to offer more transparency into how Pocket Option operates and the mechanisms in place to protect and support our traders. 1. Price Accuracy and Source of Data We assure you that Pocket Option does not manipulate prices to benefit the platform. Prices on Pocket Option are sourced in real-time from liquidity providers, ensuring accuracy and adherence to actual market data. We cannot influence these parameters. 2. Characteristics of Options in Finance Unlike traditional stock markets, binary options involve speculating on price movement over set timeframes rather than purchasing assets outright. This is indeed a distinctive aspect of binary options. We encourage users to fully understand this difference and explore our educational resources in the "Help—Guides and Tutorials" section on the platform for in-depth knowledge and guidance on these unique trading mechanics. 3. How the Platform Profits We do not charge any account usage fees. If a trader makes a correct forecast and wins, then the Company also wins, as traders' transactions constitute the trading volume, which is transferred to the broker or exchange included in our pool of liquidity providers. The Company earns at the expense of a certain percentage of the payout in case of a correct forecast. Therefore, we would like our customers to trade as successfully as possible. 4. Transparency Regarding Influencers and Promoters We work with reputable partners and focus on genuine promotion to ensure our platform is represented fairly. Our priority is to build trust with our community, and we advise all traders to exercise discretion when seeking external trading advice. If you come across questionable endorsements, we urge you to verify them and report any suspicious activities to us directly. 5. Psychological Factors in Trading The psychological aspect of trading is indeed significant, especially in high-stakes environments like binary options. We encourage responsible trading practices, allowing users to set realistic goals and avoid placing trades based on emotion or pressure. To support this, Pocket Option offers various tools, such as demo accounts and educational materials, to help traders build confidence and minimize impulsive decisions. 6. Binary vs. Traditional Trading You are correct that binary options differ from traditional trading, as binary trading is based on predicting price direction rather than market ownership. However, binary options offer simplicity in structure, which appeals to many traders. We encourage users to explore the educational resources available on our platform to understand these differences better and develop a trading strategy that aligns with their goals. Not just in real trading in forex or stock markets, successful traders in binary options also rely on market analysis and technical analysis tools. 7. Price Comparison Across Platforms Price variations across platforms, including OTC markets, often reflect differences in liquidity providers and the specific instruments each platform offers. While these variations can be confusing, they are not unique to Pocket Option and do not imply manipulation. However, we remain committed to providing users with accurate information and consistent market data. We hope this clarifies your points and offers reassurance of our dedication to our users. At Pocket Option, we encourage users from all experience levels to leverage our demo accounts and training materials to build the knowledge necessary for effective trading. If you need specific help or have additional concerns, please reach out to our support team at support@pocketoption.com. We'll be glad to help! Best regards, Pocket Option Team

Posted 5 months ago

“Es una empresa estafadora Es una empresa estafadora, si tu recibes el bono de afiliación, te ponen una meta muy difícil de cumplir de 10.000 en operaciones. al tratar de cumplir esa meta se toma mucho tiempo y cuando cumple la meta tienes un buen capital gano. Desde ese momento comienzan los problemas al pedir documento escaneado o foto de un documento, en mi país son pocas instituciones que emiten documentos físicos ni los banco dan comprobante de dirección solo entrega documento PDF. de tanto días luchando con soporte admitieron el PDF para después bloquearme la cuenta y decir que cometí un delito infligiendo la "clausula 2.9", leyendo esa clausula no cometí ninguna de sus infracciones. Así que pocketeroption es la peor elección que pueden tomar buscando. Después de lo que suceso con mi caso busque en barios chat y no fui en único que le hicieron lo mismo así que no recomiendo esa empresa estafadora "Que le gusta recibir dinero pero no pagan"”

Helpful Report

Posted 7 months ago

Dear Edgar, We are sorry to hear your account was banned due to your violation of clause 2.9 of the Public Offer Agreement and the frustration caused. Please also allow us to address your concerns. First, we want to assure you that Pocket Option is a genuine and trustworthy broker. Many clients have made profits and successfully received their withdrawals from our platform. We regret to hear your highly unreal accusation. Please note that we do not take action without proper grounds. We will not block your account if you have followed the platform rules. If your account was blocked, there must have been a significant breach of the platform's terms and regulations. In this case, you will also see the reason for the ban and the email you can contact to get more information when you try to log in to your account. Regarding your account ban, According to clause 2.9 of the Public Offer Agreement, the Company prohibits the Client from resorting to any fraudulent activity. At the same time, we try our best to secure our clients' funds, even if their accounts are blocked or closed. As long as there are still funds on your account balance, you can always write from the email you registered your Pocket Option account to support@pocketoption.com to request a refund. Secondly, the deposit bonus is a platform feature that provides extra funds (bonus funds) together with your deposits. It doesn't change the fact that you can withdraw the original deposited amount plus any profits. You can withdraw your deposited amount and available profit anytime if you have enough funds in your real account balance. However, the bonus funds and bonus profit will be removed from your balance if the bonus is not fully executed. If you wish to withdraw the bonus amount, you must meet the net turnover requirements first and then request a withdrawal. You can check your bonus status and execution progress on the Finance > Promo Codes page. Please feel free to contact our support team for more information about how the deposit bonus works. As for the address verification, we accept a bank statement containing your address in the original PDF format, but please note that screenshots or JPEG files are not accepted. As you mentioned, the banks in your country do provide such documents in PDF format. We kindly ask you to pay attention to the requirements and provide the required document. As we can see, we have successfully refunded your deposit funds to the source of the deposit. All financial liabilities toward you are appropriately fulfilled. If you have any other questions, concerns, or suggestions, please contact support@pocketoption.com. We will be glad to help! Best regards, Pocket Option Team

Posted 6 months ago

“منصت بوكت وبشن فظل منصه عالمين منصه رائعه وموثوقة منصه جيد جدا حقن يوجد ابه العديد من خيارات الإيداع والسحب وكذالك”

Helpful Report

Posted 7 months ago

Dear Hussein, Thank you for taking the time to share your feedback with us. We’re glad you appreciate the variety of deposit and withdrawal options available on Pocket Option. However, we noticed that your review came with a 1-star rating, and we’re concerned that something didn’t meet your expectations. If there are any issues or areas where you feel we can improve, we would love to hear more from you so that we can address them promptly. Your satisfaction is essential to us, and we strive to provide the best possible service for all our users. Please contact our support team at support@pocketoption.com or create a support request if you have any concerns or need assistance. We’re here to help and ensure your experience with Pocket Option is positive. Thank you again for your review, and we hope to continue serving you! We look forward to your contact! Best regards, Pocket Option Team

Posted 7 months ago

“My account unblock”

Helpful Report

Posted 7 months ago

Dear Muhammad, We're sorry to hear your account was blocked. Pocket Option is a genuine and trustworthy broker entrusted by many clients globally. We do not take action without proper grounds. We will not block your account if you have followed the platform rules. If your account was blocked, there must have been a significant breach of the platform's terms and regulations. In this case, you will also see the reason for the ban and the email you can contact to get more information when you try to log in to your account. If you want more information about why your account was blocked, need additional information about your profile, or want us to review your account, please contact us at support@pocketoption.com. We will be glad to assist you and get back to you as soon as possible! Best regards, Pocket Option Team

Posted 7 months ago

“All the positive comments here are lies.This office can ban you for no reason.For example, they like to do this on Monday to pay money to their partners, as well as in the last week of the month.Their software bans everyone without talking.And they also draw graphs and draw fake impulses that are not on the real graph.In a word, scammers”

Helpful Report

Posted 7 months ago

Dear trader, We regret to hear how you feel about our platform. First, the reviews on ReviewsIO reflect our clients' opinions about our platform. There are both positive and negative reviews. We do not and can not affect them. More importantly, Pocket Option is a genuine and trustworthy broker entrusted by many clients globally. We do not take action without proper grounds. We will not block your account if you have followed the platform rule. If your account was blocked, there must have been a significant breach of the platform's terms and regulations. In this case, you will also see the reason for the ban and the email you can contact to get more information when you try to log in to your account. Besides, we cannot influence the chart. Trading instruments (assets) and strike price settings are displayed dynamically, depending on the current liquidity provider parameters. We can not adjust these parameters. If you have any specific questions, concerns, or suggestions, please create a support request on the platform or contact support@pocketoption.com. We will assist you promptly! Best regards, Pocket Option Team

Posted 7 months ago

“Pocket Option is a scam people, its a very smart and sophisticated system which runs on algorithms and codes. Do not waste your time and money on this. They will lure you into making quick profit at first and then gradually you will loose everything you have as deposits. There are trader who ask you to join their VIP group and sign you up through their sponsored link, through which they get a commission on every deposit you make. Big No No, it's a very smart way to steal people's hard earned money. Please don't fall for this scam.”

Helpful Report

Posted 7 months ago

Dear Ali, We're sorry to hear that your trading experience wasn't satisfying and the frustration caused. First, we cannot influence the chart. The available strike price settings are displayed dynamically, depending on the current liquidity provider parameters. We can not adjust these parameters from our side. Pocket Option is a genuine and trustworthy broker with many clients globally. We regret to hear your highly unreal accusation. Actually, many of our clients have profited and successfully received their withdrawals on our platform. Besides, please note that trading in financial markets carries risks, and your trades may work in your favor or not. If you need any resources or support to improve your trading skills, you can refer to our studying materials in the platform's "Help" - "Guides and Tutorials" section - including a comprehensive platform guide with video tutorials, an introduction to trading strategies, a Forex tutorial, valuable tips and tricks, etc. Moreover, we do have an affiliate program, just like many other well-known brokers in this industry and prominent companies in different industries, such as Amazon, eBay, and Coursera. We review our affiliates regularly to ensure our clients' behaviors do not violate the terms and regulations. We're here to address your concerns. If there are any disputed trades, please share the trade details at support@pocketoption.com or create a support request on the platform in the "Trading - Quick and Digital Trading - My order was not closed properly because of some issue." We will review these trades and get back to you as soon as possible. If you have any other questions or concerns, please also feel free to create a support request or contact support@pocketoption.com in detail so we can assist promptly. Best regards, Pocket Option Team

Posted 7 months ago

“hdkdkddhdjdd”

Helpful Report

Posted 8 months ago

Dear trader, We're sorry to hear you're not satisfied with our platform. It looks like your review might have been submitted by mistake. If you have any specific questions, concerns, or suggestions, please create a support request on the platform or contact support@pocketoption.com. We will assist you promptly! We look forward to your contact and improving your experience! Best regards, Pocket Option Team

Posted 8 months ago

“Not good deposit is instant but payout is a long story you must do this and than overall its the worst trading platform ever”

Helpful Report

Posted 8 months ago

Dear trader, We regret that you have a withdrawal issue and the frustration caused. Pocket Option is a genuine and trustworthy broker entrusted by many clients globally. Many of our clients have made profits and successfully received their withdrawals from our platform, some of which are large amounts. You will have no withdrawal problems if you follow the platform rules and regulations. Necessary verification is required per our Anti-Money Laundering(AML) and Know Your Customer (KYC) policies. If you have a withdrawal issue, please create a support request with your withdrawal details in the "Withdrawals" category on the platform so we can help. If you have any other questions, concerns, or suggestions, please feel free to create a support request on the platform or contact support@pocketoption.com. We will assist you as soon as possible! Best regards, Pocket Option Team

Posted 8 months ago

“I had a frustrating experience with Pocket Options. Initially, my account was verified using my uncle's documents, and I requested a withdrawal. However, I received an email stating that my withdrawal was canceled due to the need for additional verification, including a high-resolution photo of myself holding my ID and a paper with "Pocket Options" and the current date. I contacted support immediately, explaining the situation and requesting that they allow me to use my own documents for verification. Unfortunately, after just 1 or 2 minutes, they blocked my account. Despite reaching out again to resolve the issue, my requests were ignored. This has left me unable to access my funds or resolve the verification problem.”

Helpful Report

Posted 8 months ago

Dear trader, We are sorry to hear that your account was blocked for violating clause 2.2 of the Public Offer Agreement. First, Pocket Option is a genuine and trustworthy broker with many clients globally. We do not take action without proper grounds. We will not block your account if you have followed the platform rules. If your account was blocked, there must have been a significant breach of the platform's terms and regulations. You can see the reason for the ban and the email you can contact to get more information when you try to log in to your account if your account was blocked. Indeed, using other people's documents to verify your account violates clause 2.2 of the Public Offer Agreement and will result in a possible account ban. If you want to request a refund of your deposit or need additional information about your profile, please contact support@pocketoption.com. If you have any other questions, concerns, or suggestions, please also contact support@pocketoption.com. We will assist you promptly! Best regards, Pocket Option Team

Posted 8 months ago

“I made withdrawal in the morning but I haven’t still got it, it’s still under process….”

Helpful Report

Posted 9 months ago

Dear trader, We are sorry to hear your withdrawal wasn't completed promptly. Please note that once you submit a withdrawal request, it is placed in the general queue for processing. It usually takes up to 3 business days to process a payment. In most cases, the payments are instant. However, some transactions can be processed in up to 14 business days as per clause 6.9.2 of the Public Offer Agreement. All withdrawal requests will be processed as soon as possible and within a reasonable time frame. We appreciate your patience! If you have any problems about your withdrawal, please create a support request with the transaction details in the "Withdrawals" category on the platform. We will assist you as soon as possible! Best regards, Pocket Option Team

Posted 8 months ago

“Es una estafa, si bien recupere mi capital, lo que había generado en ganancias el broker de manera arbitraria lo tomó de mi cuenta, sin más no lo recomiendo”

Helpful Report

Posted 9 months ago

Dear Gabriel, We're sorry to hear your profits were deducted and that you made up such an unreal accusation about our platform. Pocket Option is a genuine and trustworthy broker with many clients globally. We do not take action without proper grounds. Regarding your profits, according to clause 2.9 of the Public Offer Agreement, the Company prohibits the Client from resorting to any fraudulent activities. In this case, the Company reserves the right to terminate this Agreement or reset Trading Operations results. We are glad to know you recovered your capital. If you have any other questions, concerns or want us to review your account, please contact us at support@pocketoption.com. We will be glad to assist you and get back to you as soon as possible! Best regards, Pocket Option Team

Posted 9 months ago

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