PocketWin Reviews

Name: PocketWin
Rating: 3.25

3.3 Rating 166 Reviews

63 %

of reviewers recommend PocketWin

Company Reviews

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3.3

Based on 166 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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PocketWin 1 star review on 17th March 2022

Fay Raven

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Casino with a great number of games. Love playing there and I always find new games to play. Withdrawal times are okay same as the rest 2-4 days. I withdraw my winning (500 pounds) just within 2 days after ID verification. This team is so great. The customer service is really good.”

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Posted 4 years ago

“i play packetwin and won 5500£ and newer get this money i waitng 3 years and still nothing”

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Posted 4 years ago

“They won’t close my account down even though I have provided them with all the relevant information to do so! Annoying spam messages!”

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Posted 4 years ago

“Avoid this site like the plague! I deposited £30 but found that none of the games would download to my phone. I contacted them to ask for my deposit to be returned to me but after hours on live chat, phone calls and gathering together the proof of ID requested, which by the way changes depending on which operative you speak to, i was told today that my money has been voided. I don't understand that and nobody has been able to explain to me what that ymeans. Don't use this site if you value your sanity, they're rip off artists and thieves!!”

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Posted 4 years ago

“Wow after betting 7 pounds to get some free spins I won 88p with 35 free spns and then lost all the money in about 4 minutes betting 20p a time. No wins at all even with bonuses in game. This is about the 8th time this has happened. Unless you are betting big money each spin avoid this as you will lose.”

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Posted 4 years ago

“This company is a rip off fine to take money from you but make things near impossible to withdraw any win asking for proof of a paid phone bill that isn't due again for 3 weeks so am taking legal action against them”

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Posted 4 years ago

“Cant Believe i won £655 ! ive never won anything in my life lol 🙌😂 and the payout was fast. Thank you Pocketwin!”

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Posted 4 years ago

“Excellent support team & my withdrawal was prompt. Recommended”

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Posted 4 years ago

“Fast payout and excellent support team.”

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Posted 4 years ago

“Had some issue with my verification but support team sorted it out in less than an hour. Good job!”

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Posted 4 years ago

“They keep spamming my phone even though I dont have an account”

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Posted 4 years ago

“Won £50 and they refusing to pay asked for I'd I sent it now asking for make and model of my phone stay away from these I spoken to them and they started to say I got gambling addiction lol I have 6 children to look after and very rare I do this sort of thing so how's that addiction very rude will be reporting to trading standards and watchdog. And anybody who will listen about these people ripping every one off”

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Posted 4 years ago

“Unfounded negative reviews!! I recently joined PocketWin and deposited £20. I accumulated this win to over £1000. It was at this point I decided to withdraw my winnings. The whole process was done very quickly and easily and the winnings were back in my account less than a week after I requested them and sent the relevant ID. I have read a lot of the negative reviews about PocketWin and their withdrawal process and requirements, and honestly I would rather they wanted to be sure I was who I said I was in order to ensure I received my winnings and not someone else. I think most of the negative reviews are unfounded and simply left by people who do not understand the free spins and wagering process. If you are going to have a go at online casino websites then you need to understand the rules. In my opinion PocketWin deserve the 🌠🌠🌠🌠🌠 I have given them. Thanks PocketWin 🙂 👍”

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Posted 5 years ago

“Should be clear if you win money on free spins you dont get to withdraw any money so I bet £10 won £40 and was not able to withdraw. Scam do not use”

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Posted 5 years ago

“After 2 weeks after withdrawing, my winnings still has not gone in my account! This is a disgrace and without a doubt I will never use Pocketwin again. Their loss in the long run and I hope that their business goes bust!”

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Posted 5 years ago

“Customer services are awful. Slow payouts. And games aren't very good. Don't waste your time or money.”

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Posted 5 years ago

“played and won £4500! I wagered the £700+ to allow the winnings to go from bonus credit to my cashable credit and then withdrew, I live chatted a lady and she congratulated me on my £4000 win before I even mentioned it. She told me it was being withdrawn to my account and would take 3-5 days. A few days later I live chatted another lady who told me I wasn't allowed the money and it disappears from my withdrawal process I have screen shots of the whole history which clearly shows my wagering and my cashable amounts and my bonus credit aMounts they have taken the lot off me even though they stated in their terms which I've studied hard I would be entitled to this win!! They are robbing and scammers and I'm going to fight this all the way because this isn't fair . Avoid this site and play sky Vegas!”

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Posted 5 years ago

“They don't pay, stay away! Scammers”

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Posted 5 years ago

“Stay well clear this site rob all your hard earned money off you then give you a so called bonus through texts then you click on it and it's wrong bonuses you phone them up and they just tell you lies I won't be playing with this lot again”

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Posted 6 years ago

“Absolutely shocking.. they take take take your money but when you want to withdraw you have to send information id about everything, bank card passports letters even your phone bills.. wonder they haven’t asked me send a strand of my hair in just to be sure it’s me.. so now I have no withdrawal as they are saying they also need bank statements to show my bill is getting paid even though I sent them confirmation off my mobile provider.. there is 1 specific woman who is on live chat called Melanie.. she has attitude.. also likes to tell you what they need to let you have your winnings but then every time you go back on live chat and she’s online she will make something else up they need just to be an absolute tool.. AVOID”

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Posted 6 years ago

PocketWin is rated 3.3 based on 166 reviews