“I couldn’t be more dissatisfied. I used the podstar coffee in a near new machine and tried several different tamper pressures and only 1 of the batch worked enough not to shut the machine down. Waste of $100.”
We're sorry to hear about your disappointing experience with Pod Star pods. We take customer feedback seriously and would like to address your concerns directly.
Firstly, it's important for us to understand the specific issue that caused the machine shutdown. This is uncommon, and understanding the details can help us provide a solution or improvement.
Could you please contact our customer service team with your machine model and details of the issue? Your insights are valuable for our quality assurance process, and we're committed to making this right for you.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
“We have added podstar to the coffee making facilities in the office, giving people an option other than recyclable pods. Some staff are using them and it's working well. Its a much more sustainable way to use pod coffee machines.”
Dear Raymond
We're genuinely sorry to hear that your recent experience with our product did not meet your expectations, and we understand your disappointment. Your satisfaction is of the utmost importance to us, and we take your feedback seriously.
We would greatly appreciate it if you could provide us with more specific details about your experience and what aspects of our product fell short of your expectations. This information will be incredibly valuable in helping us identify areas for improvement and ensure that we meet the high standards we set for ourselves.
Please feel free to reach out to our customer support team so we can address your concerns and work towards resolving any issues you may have encountered. Your feedback will enable us to make the necessary improvements to enhance our products and services.
Once again, we apologize for any inconvenience you've experienced, and we're committed to taking the necessary steps to ensure your next experience with us exceeds your expectations.
Sincerely,
Jennifer
Customer Service Team
Pod Star
“Very happy with my new pods for my Espressotoria. Had a minor issue with my order and customer service was prompt and sorted my issue out easily. The coffee I bought along with my pods was also delicious! Thanks so much, will recommend to anyone I know who is considering using a pod machine.”
“Great product,it arrived on time, and I would recommend them.I think I've just about got it worked out for a great tasting coffee, maybe a little bit more tweaking with packing and grinding.”
“A great range of products in very good quality materials. I highly recommend these pods. HOWEVER, ignore any instructions that advice a coarse grind for the coffee. It needs to be fine, and reasonably tightly packed to make a decent coffee. Pod machines rock but only if there is no waste and you can use a decent bean.”
“This is our third purchase from pod star giving us a total of 8. They are great and save from landfill, best of all you can chose you favorite beans.”
“So happy with our stainless steel reusable pods from podstar! First use was a little tentative as we weren't sure the pod fit the machine, but a little downward pressure & bingo! Our favourite coffee was back on the menu. I like my coffee a little stronger so probably need 3 pods rather than the recommended 2 so will be purchasing another pair! Husband happy with the recommended 2 pods :-)
Loved the spoon & tamper also!”
