"Polette refuses to refund, stating that their T&C is above UK law. See below the entire conversation. Pursuing this with my Credit Card company, Ombudsman, and Trading Standards UK. Avoid them at all costs!!!!"

"Polette refuses to refund, stating that their T&C is above UK law. See below the entire conversation. Pursuing this with my Credit Card company, Ombudsman, and Trading Standards UK. Avoid them at all costs!!!!"

"I have to add the same story here as those below. I've been waiting for four weeks with no news about my glasses. After I actively badgered them for information I was told that they have logistics problems and that it will be another week before I am even issued a tracking number, and then what? Another two-week wait for glasses? I don't understand this company's business model or poor customer service approach"

"Polette, A dull misery!!!\r\nAt first it took almost 1 month to receive the glasses.\r\nThen it turned out that I couldn't see through them at all.\r\nI sent an email that I wanted to return the glasses and I would like the correct prescription glasses in it. this became a complicated e-mail traffic in which a solution was never given.\r\nI took the glasses to an official optician; he looked at the glasses and found that the right glass only has a reading strength (which is not at all correct with the measurement in the Polette shop) and the left glass only has a distance strength (which is also incorrect)\u2026 No wonder I couldn't see.\r\nAccording to the optician, the glasses are completely straight instead of slightly curved as eyeglasses should be (so: bad quality).\r\nI wanted to have the optician put new lenses in the frame, but that is impossible because the metal frame has no screws on the side; apparently the glasses are made at the same time as the frame and it was therefore impossible to return the glasses to polette and to put the correct lenses in them. But why isn't this communicated?\r\nThey cannot be reached by phone, and by email it always takes longer than 48 hours \r\nAfter 1 month I was told that the full amount had been deposited into my account.\r\nI NEVER RECEIVED A REFUND!\r\nI say now; in this case a cheap buy is an expensive buy, no buy!\r\nI have lost 90 \u20ac and can throw away the glasses..."