Hi Maribel, Thanks for notifying us. You have been sent your policy contract over email. If you have any further concerns, please don't hesitate to reach out at advisor@policyme.com
“From the beginning until the end, all of the individuals we have encountered have been very accommodating and passionate with their work. They have dedicated their time patiently as they assisted us throughout the process, with their willingness to answer our inquiries. We are grateful for their perseverance and compassion that they have shown us.”
“The process of purchasing life insurance through Policy Me was EASY. Appreciated not having to go into an Insurance Office. No hassle and online steps were a breeze!”
“I’m very happy and satisfied with the service. They made getting life insurance very easy and affordable as you know you are getting the best option available in the market. Customer service is very responsive and polite.”
“PolicyMe was great at answering all my questions in a timely manner. They kept us up to date on everything that was happening with our application and provide great advice. Would recommend.”
“Great job done by your team. The process was very well designed and executed. The online service delivery is the future and more people will adapt to this type of service.”
“Very prompt and professional. Good service you took 2 payments in febuary from my account 300 I only pay 150 a month .. call me trevor reid 5192171281”
Hi Trevor,
Thanks for your feedback and the kind words! We appreciate you taking the time out to give us your thoughts.
We'll send you an email with some more insight on why the insurer charged for 2 months worth of premium and will be more than happy to reimburse you for one of the months. Look out for an email transfer from us!
PolicyMe
“I am curious why I was charged a 2nd time in less than a month? Someone please check my transactions and get back to me when you get a chance.
Thank you”
Hi David. Thank you for your feedback. We have reviewed your account and have sent you an email regarding this matter. Regarding the charges you described, we are currently disputing this matter with your insurance company. While we wait on their answer back to us, we were happy to refund you the second premium payment. If you have further questions or concerns, please do not hesitate to respond to the email from us.
Best, PolicyMe
“I filled out all of the papers, completed telephone and online questionnaires, received an email that Ive been approved and will be receiving my policy and other final documentation shortly. That was almost a month ago and Ive heard nothing since. Now I feel like I have shared a bunch of personal information for no reason.”
Shaunna, thank you for bringing your concerns to our attention. I have personally reviewed your case to get an understanding of where there were delays.
We had sent you a notification regarding the paper delivery of your policy on the 25th, but unfortunately, this must not have been received by you. Unfortunately, the policy has taken longer to be delivered than we would have expected however it looks like it is due to arrive in 2 days. Your tracking code is in your inbox.
Please give us a call if you would like to discuss this further. I will personally be assigned to your application to make sure things go smoothly through the finish line, as best we can.
Sincerely, Laura
