“Great customer service. Very satisfied with the effort made to find an appropriate life insurance plan. I was kept informed of my options during the process, and regularly updated on the progress.”
“Amazing people. They are very easy to deal with and great at explaining your policy and understand your rates. Thank you for making this an easy process!!”
“I couldn't believe how easy this was - honestly, I wish I had just done it instead of putting it off and waiting. After I signed everything, they even came back to me with a LOWER rate than they originally quoted me! I was floored. Will definitely recommend!”
“Excellent customer service. The process was done in a timely and seamless fashion. The price seemed reasonable, A nurse was sent to the house to gather samples. Being on line and service to your door makes this a painless process.”
“The service was too slow. Customer service agent was not timely, responsive or considerate to our needs. Would not apologize or take ownership of mistakes. It took 3 months to update my partner's medical history to generate a new policy, which should have been much faster. This was a frustrating and humiliating experience that I can't express fully in a small review. I highly recommend not using PolicyMe.”
Hi there,
I do apologize for your poor experience with PolicyMe. Critical feedback like yours is necessary and helpful for us to improve. This review demonstrates how poor your experience was for you and the need for us to continuously improve.
I want to apologize for a lack of proactiveness and communication on our behalf; we will be addressing this and reviewing how and when we communicate with our customers. If you would contact me directly (reach out to Laura at advisor@policyme.com and refer to this review), I would love to help with any open items.
Laura
“The process was so easy! I specifically liked that most of it could be completed online. I put off getting life insurance for a long time, but decided to look into it after seeing a commercial for PolicyMe. I am happy that this is taken care of now.”
“The process was very simple and the team was very helpful! I was a bit overwhelmed with obtaining life insurance after the purchase of our new home, but PolicyMe made things quite easy!”
