“Asked me for proof of identity and citizenship, because of my Arabic name, but didn’t ask my husband because I guess he has a normal name. We are both Canadian.”
“A lot of information on their website is misleading. Also, they criticize many other insurers and their policy options which is an ethics violation in itself.”
“The service was too slow. Customer service agent was not timely, responsive or considerate to our needs. Would not apologize or take ownership of mistakes. It took 3 months to update my partner's medical history to generate a new policy, which should have been much faster. This was a frustrating and humiliating experience that I can't express fully in a small review. I highly recommend not using PolicyMe.”
Hi there,
I do apologize for your poor experience with PolicyMe. Critical feedback like yours is necessary and helpful for us to improve. This review demonstrates how poor your experience was for you and the need for us to continuously improve.
I want to apologize for a lack of proactiveness and communication on our behalf; we will be addressing this and reviewing how and when we communicate with our customers. If you would contact me directly (reach out to Laura at advisor@policyme.com and refer to this review), I would love to help with any open items.
Laura
Hi Maribel, Thanks for notifying us. You have been sent your policy contract over email. If you have any further concerns, please don't hesitate to reach out at advisor@policyme.com
“I filled out all of the papers, completed telephone and online questionnaires, received an email that Ive been approved and will be receiving my policy and other final documentation shortly. That was almost a month ago and Ive heard nothing since. Now I feel like I have shared a bunch of personal information for no reason.”
Shaunna, thank you for bringing your concerns to our attention. I have personally reviewed your case to get an understanding of where there were delays.
We had sent you a notification regarding the paper delivery of your policy on the 25th, but unfortunately, this must not have been received by you. Unfortunately, the policy has taken longer to be delivered than we would have expected however it looks like it is due to arrive in 2 days. Your tracking code is in your inbox.
Please give us a call if you would like to discuss this further. I will personally be assigned to your application to make sure things go smoothly through the finish line, as best we can.
Sincerely, Laura
