Pong Cheese Reviews

Name: Pong Cheese
Rating: 2.17

2.2 Rating 35 Reviews

29 %

of reviewers recommend Pong Cheese

Company Reviews

Questions

Metrics

2.2

Based on 35 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0843 837 2200

Email:

hello@pongcheese.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I first ordered with Pong cheese in April 2020 and again in May 2020 and was happy. I then placed an order in early December 2020 for my Christmas cheese. The advice on their website was to order your Christmas cheese a couple of weeks before so it has time to ripen, so that's exactly what I did. Unfortunately when my cheese arrived, 2 out of the 3 had use by dates before Christmas - one was best before 17th Dec, the other the 23rd. In fact, one was so over-ripe by Christmas that it was inedible and had to be thrown out. I emailed Pong twice about this but they couldn't even be bothered to reply. I posted a comment on their social media that they deleted. Needless to say, I won't be ordering again.”

Helpful Report

Posted 4 years ago

“I signed up for the 'Cheese Club' and clicked the 'NoGoatsCheese' option, I then decided to up it to the 'Premium Box' at an extra cost not realising at the time that it meant my previous 'NoGoatsCheese' choices would be cancelled and were essentially pointless, I received the box and the first cheese I see is 'Goats Cheese' and all the other cheeses were all the same type (Soft Cheese) which didn't reflect the many kinds of cheeses the website advertises, I contacted them 3 times over 2 weeks about my order and was told they would call me back but no one did, After another call, I was told a manager would call me but instead, I received an email from customer services suggesting I order a different box next time, Pong Cheese Club So I ended up paying extra money to receive the very thing I did not want and the selections in the box were basically all the same, I'm really disappointed with the company and won't be using them again. (but should point out the cheese arrived in decent packaging and was of a decent quality)”

Helpful Report

Posted 7 years ago

“Poor customer services”

Helpful Report

Posted 8 years ago

Pong Cheese is rated 2.2 based on 35 reviews