Poppy's Picnic Reviews

Name: Poppy's Picnic
Address: Manor Farm, Melksham, Melksham
Rating: 4.85

4.9 Rating 2,080 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

Metrics

Info

4.9

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Poppy's Picnic 5 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“Good customer service”

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Posted 2 years ago

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Hello Keith Thank you for this lovely review We're delighted to see that you are happy with our customer service Much Kindness Debs and Poppy

Posted 2 years ago

“Great customer service and I feel very good about what I'm feeding my dog. Very satisfied!”

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Posted 2 years ago

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Hello Judy Thank you for your feedback and this 5* review - thank you for commenting on our customer service too! Much Kindness Debs and Poppy

Posted 2 years ago

“My 3 year old Border Terrier was becoming increasingly fussy and unenthusiastic about his dinner choices. Since trying the cookable Mighty Mince, he has not turned up his nose at one mealtime it has been a genuine game changer! He loves it and I love that there is no mealtime negotiation any more.”

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Posted 2 years ago

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Hello Claire This is so lovely to hear - so pleased that he is so happy with his Mighty Mince and finally enjoying his food Thank you for sharing your thoughts and this wonderful 5* review Much Kindness Debs and Poppy

Posted 2 years ago

“Following a late delivery of raw food that exceeded 48 hours dispatch, I rejected the order as the December order was delivered within 20 hours of the dispatch notice and had already started to defrost. Following discussions with customer service requesting an additional order as a replacement I was informed this would not be implemented or any payments reinbursed. I would have at least expected that the 24-hour delivery payment would have been offered but they were not interested. No dog food - No refund - Very Poor Customer Service following very late delivery - Be Cautious. Will NEVER use this company again or recommend it.”

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Posted 2 years ago

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Dear Anonymous We were very sorry to hear you had rejected your delivery, which our records show was delivered 43 hours from despatch. It was such a cold couple of days, barely rising above freezing, that the box temperature would have remained below acceptable levels even beyond this time. It was for this reason that we explicitly told you, when you contacted us before delivery, not to reject the order. It is important that customers accept delivery of food within the 48 hours delivery period as we cannot replace or refund products that are entirely sound and safe to use. We also ask that customers open the boxes to check the contents so we can more easily send out a replacement, if required, for packs damaged in transit, etc. Our investigation with DPD showed the box was rejected unopened on this occasion. We would always advise any customers with concerns about delivery timings to contact us for guidance, as the dispatch notices are produced hours before the orders are packed and do not give an accurate indication of the time the products leave our freezers. We would like to wish you well in your raw feeding journey Much Kindness Debs and Poppy

Posted 2 years ago

“Excellent service and looks good, but my dogs don’t get excited for it 😢”

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Posted 2 years ago

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Hi Joanne Thank you for the wonderful 5* - It's great that you are happy with our service We're sorry to see that your dogs don't get excited about the food. If you'd ike I'm happy to give you a call to see if we can offer any useful feeding tips, and, or ways to introduce and transition. Much Kindness Debs and Poppy

Posted 2 years ago

“Such quality food, my puppy who is a fussy eater loves it”

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Posted 2 years ago

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Hello Andrea It’s wonderful to hear how much your fur baby is enjoying our food! We appreciate your kind words and 5*. We are here to help whenever you need us. Much Kindness Debs and Poppy

Posted 2 years ago

“Excellent - What a great find, my mini sausage was completely off her food and was losing weight (even when she has hardly any to lose) then we tried your lovely dinners and I can honestly say it does't touch the sides. She literally inhales the food and is always so excited for her dinner. Thank you Poppys Picnic!”

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Posted 2 years ago

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Hi Mrs Watson and your mini sausage We are so glad to see that your mini sausage is now enjoying her food. It's always a worry when they no longer enjoy their food Thank you for this wonderful 5* review and for sharing your experience and thoughts Much Kindness Debs and Poppy

Posted 2 years ago

“Happy dogs!”

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Posted 2 years ago

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Hi Kristina Wonderful! we love to see happy dogs Thank you for this lovely 5* review Much Kindness Debs and Poppy

Posted 2 years ago

“Poppy's Picnic is a great company to deal with. The food is well packed and is always delivered to our door on time. Ruby our miniature schnauzer loves the Raw Power Chicken Mince. It's gone in seconds!”

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Posted 2 years ago

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Hello Paul & Ruby Thank you for sharing your thoughts and this 5 * review. We're delighted to see that Ruby is loving here Poppy's Picnic Much Kindness Debs and Poppy

Posted 2 years ago

“Having tried many raw brands we find Poppy’s picnic the number once choice. Our dog absolutely loves it. We like that we can choose the meat balls or the regular packs of raw. I reel rest assured that’s he’s getting all the nutrients he needs in his diet. We won’t feed him anything else but Poppy’s.”

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Posted 2 years ago

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Hello Rebecca This is a lovely review with 5 wonderful stars! Thank you We're delighted to see that your dog is loving our Power Balls and is getting all his nutritional needs met Thank you once again Much Kindness Debs and Poppy

Posted 2 years ago

“My dog, is the most spoilt pooch around and can be very fussy with her food ( my fault 🤦‍♀️) she loves poppys picnic and I can guarantee she’ll eat it every time. The only small issue I have is that I can’t afford to buy it all the time, as it costs quite a lot . But you get what you pay for and poppys picnic is clearly high quality. Any questions I have had have been answered quickly and I usually don’t have to wait long for delivery. So all in all I have found the customer service very good .”

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Posted 2 years ago

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Hi Sharon We're over the moon with this 5* review - thank you So glad to see that your dog is enjoying her Poppy's Picnic We appreciate your feedback on our customer service too. We're always here to help or just chat. If you would like to chat about ways of trying to make it more affordable please let me know Much Kindness Debs and Poppy

Posted 2 years ago

“After trying many many different brands with my fussy little Teddy dog, he has settled now with Poppy’s picnic & loves it. Still fussy so sometimes it’s raw, sometimes it’s cooked!!! 🙄😂🤣 Fabulous customer service via email. Debs can change your order & send it sooner or later if necessary. Thankyou 🐾😊”

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Posted 2 years ago

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Hello Jo & Teddy Thank you for taking the time to share your thoughts and feedback. It's lovely to see that Teddy has finally found his favorite food. Well done Teddy! Thanks for mentioning our customer service too, it is important to us Any time that we can help Jo please contact us Much Kindness Debs and Poppy

Posted 2 years ago

“Our Sprocker loves his meatballs. He makes no distinction as to Lamb or Beef, always looking forward to his mealtimes and leaving a clean bowl. He is a fit active dog with plenty of energy. A great coat - all thanks to Poppy’s Picnic.”

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Posted 2 years ago

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Hello CJ Thanks for taking the time to share your thoughts and feedback. It's lovely to see that your Sprocker is loving his meatballs and always licks his bowl clean! It's wonderful when you can see the difference in his coat and energy levels. 5 * Thank you... Much Kindness Debs and Poppy

Posted 2 years ago

“After we brought little Suzie home, and fed her kibbles for the first week. A month later, she started her first bowl of raw chicken mince from Poppy's Picnic! When we used to feed her kibbles, after each meal, she was very bloated and her poo was huge. We thought this can’t be right. We stopped that immediately and signed up for a subscription at PP. We saw the change in her straightaway after feeding her raw. She was no longer bloated after food, her poo shrunk in size (less smelly too)! Now at two years old, our miniature schnauzer has developed no allergy. Her teeth and gums are healthy, the vet says she is on perfect weight. Her coat is beautiful, no dandruff or dry skin, and she never lost interest in her food. She is as energetic and happy as ever!”

Poppy's Picnic 5 star review on 26th December 2021

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Posted 2 years ago

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Hi Waimay & Suzie Thank you for this wonderful 5* review and for taking the time to share your thoughts. We love all the pics of Suzie that you send to us It's wonderful to see that she is thriving on her Poppy's Picnic since switching to us. Much Kindness Debs and Poppy

Posted 2 years ago

“Excellent”

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Posted 2 years ago

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Hello Charlotte Thank you for this 5* review... It makes us so happy that you regard Poppy's Picnic as excellent Much Kindness Debs and Poppy

Posted 2 years ago

“We love Poppy’s food. Our Dalmatians love it. Poppy has responded to our changing dietary needs promptly. The deliveries are always on time. The snacks are delicious too. We lost our lovely boy but our lady dog has a beautiful coat, white teeth and loads of energy. She gets lots of compliments and nobody can believe she is 12. Will happily recommend.”

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Posted 2 years ago

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Hello Caroline It's lovely for us to see how much Poppy is enjoying her Poppy's Picnic We're delighted also to see that Poppy is thriving on our food Thank you for sharing your thoughts and this amazing 5* review Much Kindness Debs and Poppy

Posted 2 years ago

“Lexi is still trialling but looking like she is enjoying so far 😌”

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Posted 2 years ago

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Hello Karen & Lexi Thank you for this lovely review. It's great to see that Lexi is still enjoying her Poppy's Picnic. It makes us smile to think of wagging tails! If we can help you with anything we're always here for a chat. Much Kindness Debs and Poppy

Posted 2 years ago

“Rambo would not eat any food we gave him until poppy's meat balls came and now he can't have enough of them in fact when I cook them the family thinks it's their dinner being cooked too 😃”

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Posted 2 years ago

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Hi Linda & Rambo We're so glad to see that Rambo is enjoying his Power Balls! They do smell great when cooked... Thank you for this wonderful 5* review Much Kindness Debs and Poppy

Posted 2 years ago

“Our 1 year old Cavapoo has always been a fussy eater we’ve gone from kibble to trying wet food, he was never fussed about any … After seeing an Ad I thought I’d try Poppys Picnic … We’ll we now have a dog that jumps about in excitement when he knows it’s dinner time and licks his bowl clean every time! Amazing! It’s 5 stars from Thor :)”

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Posted 2 years ago

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Hello Sharon & Thor This review makes us so happy - thank you... We are so pleased to see that you have finally found a food your Cavapoo can enjoy. It's wonderful when we see our fur babies enjoying their food 5* this is amazing! Much Kindness Debs and Poppy

Posted 2 years ago

“Poppys Picnic was the first food after a lot of trial and error that sat really well with my working cocker. We’ve been using them ever since. I know that he is getting good quality (albeit not inexpensive) nutrition which can only be a good thing! Their chooses are great, and delivery is always efficient. Would certainly recommend. The only complaint I have is that from full to empty food bowl takes all of 30 seconds, so I’m not really feeling he’s fully savouring the high quality meals we’re providing him - or maybe that’s his way of saying he absolutely is! ;)”

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Posted 2 years ago

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Hello Oliver This is a wonderful 5* review... thank you We're delighted to see that your working cocker is loving his Poppy's Picnic Have you tried a slow-feeding bowl? They offer an engaging way for dogs to consume food with their puzzle-like structure that stimulates their brains while stopping them from gulping down their food. Thank you for sharing your thoughts too! Much Kindness Debs and Poppy

Posted 2 years ago

Poppy's Picnic is rated 4.9 based on 2,080 reviews