Poppy's Picnic Reviews

Name: Poppy's Picnic
Address: Manor Farm, Melksham, Melksham
Rating: 4.85

4.9 Rating 2,080 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

Metrics

Info

4.9

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Poppy's Picnic 5 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“Dogs loved this food. It was delivered quickly and very well packaged. Easy instruction emailed before hand. Will definitely be buying again. Thank you Poppy’s picnic.”

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Posted 5 years ago

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Hello Cathy So pleased that your dog is enjoying Poppy's Picnic. Thank you for writing a lovely review. If you ever have any queries please contact us at Poppy's Picnic HQ. Much Kindness Debs and Poppy

Posted 5 years ago

“Best thing I did for our puppy. Bubbles loves them all. Thank you again, will be reordering very soon (as the packs go down) Highly recommend PPICNIC !”

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Posted 5 years ago

“Very good service food licked good and dogs all cleaned up their bowls nothing was left”

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Posted 5 years ago

“Quick delivery, excellent customer service, meatballs are well packaged my fussy dog loves them ❤🐶”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

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Thanks, Julie, that's lovely to hear as feedback.

Posted 5 years ago

“We had so many problems with our pups tummy for the first 2 months. She probably had an infection leaving her tummy very sensitive and tried 4 different dry feeds with lengthy swapping processes. An overnight swap to Raw with Poppy’s Picnic gave us amazing results. Not more loose smelly stools or bad wind. I’m fact they are small, solid and odourless. Happy pup. Happy family!!”

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Posted 5 years ago

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Hi Nayana, Happy pup, happy family, happy Poppy! It's given us a great big smile to read your review and hear how our food has made a difference to your dog's health. We'd love to know some more about your experience as this could potentially help a small company such as ours, as well as other pet parents. Would you mind if our lovely Marketing Team got in touch? Much kindness, Deborah and Poppy.

Posted 5 years ago

“Order my Bailey's dog food and delivery was good and on time. Quality of the raw dog food was excellent and will be buying again from Poppy's Picnic again.”

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Posted 5 years ago

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Hello, Alan and Bailey! Thank you for sharing your fantastic feedback on our food. All our meat is of a quality you and I could eat and we think that's exactly what our precious dogs deserve :) . Glad to hear Bailey's enjoying it. Much kindness.

Posted 5 years ago

“Lottie is rather elderly Flatcoat with arthritis and cancer who needs a lot of drugs with her food and she is very fussy about food! But since putting her on Poppy’s picnic the bowl is clean every time and she actually beats the 3 year old terrier! So thank you Poppy!”

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Posted 5 years ago

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Poppy's thrilled that Lottie is loving her food, especially as she isn't having the easiest time health-wise. If we can be an enjoyable part of her day, that makes our hard word worthwhile. Much love to you both.

Posted 5 years ago

“The process was really good for ordering food. I was only upset with DPD delivery time first time round because I got the order delivered to my work because I wasn't going to be in during working hours and it got delivered at 9pm at night when my work was locked up. The staff over at puppys picnic where great though they rearranged the delivery for a better time the next day and only 1/4 of the order was defrosted. all in all its great value for money, and of course puppys picnic have nothing to do with prioritising DPD deliveries.”

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Posted 5 years ago

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Hi Stephen, Glad you found it easy-peasy to order and that we were able to help you out quickly with rearranging the delivery. Great to know that the food held its own! DPD know that our food needs to be delivered same-day as it's perishable goods and will always go out of their way to deliver, which unfortunately might be late on in the day. If this would be a problem at a workplace, we'd suggest at least flagging this in you order notes, or to guarantee it will be received, order to a home address such as a family member or neighbour's. Much kindness to you and your pup.

Posted 5 years ago

“I like the product but I like my dogs food in 500g boxes. For me your containers are to small.”

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Posted 5 years ago

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Hi Rowena, Glad to hear you like the product and clearly would like more of it! Our Mince currently comes in 450g packs, so only a little short of 500g, but we'll be looking into bigger packs in the future.

Posted 5 years ago

“Dogs enjoy the food”

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Posted 5 years ago

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Great to hear. Thanks for taking the time to review

Posted 5 years ago

“All 3 dogs loved it, 17 year old yorkie and my shih tzu and schnauzer. Schnauzer loved his bone! Arrived well packed and frozen, very easy to store and use 😀”

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Posted 5 years ago

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Hi Margaret, Poppy's Picnic aims to make it as easy as possible to feed raw food, so our tails are absolutely wagging to hear this feedback. Thanks so much for sharing your review.

Posted 5 years ago

“Ok, so being new to ordering from Poppy's Picnic, I didn't anticipate the size of the packets for the freezer, so a big rejig happened... lol On the whole, so far (only just been 3 days)... Molly (6 month old Dachshund) has taken really well to the swap, in fact she loves it so much she licks the bowl clean, again and again. And she loves her Ox heart treats.”

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Posted 5 years ago

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Aw, Tracey, so glad to hear Molly loves our food. Sorry it wasn't clear about the freezer space. Since your review we've upgraded our website with pictures advising on freezer size and how many packs will fit, so hopefully that will help others going forward.

Posted 5 years ago

“I made a small order online but the do not deliver small orders. My dog is very fussy and most companies offer a trial amount. The fact that they didn’t deliver is not clear on the website as they took my address and payment, this should have flagged up. I have since had a refund but also numerous emails thanking me for the order. I have since made an order with another raw food company that sent me out 3 small pots for my dog to try, hassle free which was delivered the next day.”

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Posted 5 years ago

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Sadly we haven't cracked being able to send a small amount of frozen food by courier for next day delivery - but we are always looking for new ways to keep the food frozen and fresh. We have made some changes to our website, and highlighted the minimum order is 16 packs. Glad you are feeding raw food - high paws to you! Love Poppy and the VIP (Very Important Paws) Team

Posted 5 years ago

“So far so good. Clean dishes every time”

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Posted 5 years ago

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Happy to hear this, Joanna. We're glad your pup thinks our food is bowl lickin' good. Much kindness

Posted 5 years ago

“This is our second hamper of Poppy's Picnic (we transitioned over to feeding raw in Jan) and Zuma is absolutely loving it! He is a fussy pup but he can't get enough of the delicious flavours (lamb being his favourite!). From my perspective, feeding raw is made so quick and easy with Poppy. The containers are the perfect size - similar to the trays of wet food we were feeding previously. They are complete meals, which makes feeding and clearing up really simple. And because they are so delicious Zuma licks his bowl clean for me! It is also really easy to fill Kongs, etc with so all round the perfect food. Health wise, Zuma's coat is now super shiny, his eyes are bright and he has put on a couple of much needed kilos since we transitioned. He is still full of energy but settles much better in the evening as he is so content. I cannot sing Poppy's praises enough. If you are thinking about feeding raw and don't know where to start - ORDER A POPPY'S PICNIC HAMPER IMMEDIATELY! You will not regret it...”

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Posted 5 years ago

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Wow, what a difference reading compliments like this makes to our day. Thank you for sharing your detailed review. So happy to hear Zuma is thriving on our food. Much kindness to you both.

Posted 5 years ago

“I have a Romanian rescue dog and she was skin and bone, when I had her. One month after feeding her Poppy’s Picnic and even the Vet remarked upon how healthy she looks. She adores her food and eats it in seconds!”

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Posted 5 years ago

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That's fantastic to hear. Fiona in our VIP Services Team also has a Romanian rescue, Mabel, and it has been wonderful to see a difference in her also. Glad to be getting her tail wagging again.

Posted 5 years ago

“Great service and excellent supporting information. Slowly introducing this but my dogs inhale it so far and my older dog is certainly less able to clear a room...”

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Posted 5 years ago

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Haha, this made us chuckle! So glad to hear the food is making a difference to your doggies ;) and that it goes down a treat in the dog bowl.

Posted 5 years ago

“My miniature dachshund Ralph just loves Poppy’s picnic food. He is always excited when it’s meal time, tail wagging and gobbles every bit up. Beautiful natural food for my beautiful dog thank you. Wonderfully helpful and polite staff when I need to speak to anyone. So pleased I found you.”

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Posted 5 years ago

“Errol and Pippa are really enjoying their new food. Pippa who is 10 years old and was very picky is first there when I go to feed them.”

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Posted 5 years ago

Poppy's Picnic is rated 4.9 based on 2,080 reviews