Poppy's Picnic Reviews

Name: Poppy's Picnic
Address: Manor Farm, Melksham, Melksham
Rating: 4.85

4.9 Rating 2,080 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

Metrics

Info

4.9

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Poppy's Picnic 5 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“Brilliant customer service - so quick and helpful. My dog loves the food too!”

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Posted 5 years ago

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Hi Anonymous Thanks so much for the lovely review. So glad your dog likes Poppy's Picnic too! Much Kindness Debs and Poppy

Posted 5 years ago

“Excellent quality and always arrives frozen, whether we have it delivered to our home address or our holiday address. Bailey likes his Poppys Picnic so much, that, if we haven’t had our dinner by 17:00, he reminds us what time it is. When we have had our dinner, it’s then time for Bailey to eat his. Again, when we have eaten our food, he let’s us know it’s now his turn.”

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Posted 5 years ago

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Hello Brian and Bailey WOW! Thanks so much. We are absolutely delighted that Bailey enjoy's Poppy's Picnic and that the food arrives frozen and on time. It's the same with Poppy, Kate , Gaby and slipper - they remind us when it's breakfast and dinner time! Much Kindness Debs and Poppy

Posted 5 years ago

“Great service, but I’m afraid my dog is not keen. Back to cooked and kibble for him.”

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Posted 5 years ago

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Hello Sandra Sorry to hear that your dog hasn't taken to Poppy's Picnic food. We have come across this before and happily helped others to switch. Some dogs can take their time adjusting to any changes in their diet - so it may be worth persevering. You could ( if you want to introduce an occasional freshness) and still feed dry or cooked food remove 2 tablespoons of dry and add 1 tablespoon of raw. This is what we called now and then feeders. Please let us know how you get on. Much Kindness Debs and Poppy

Posted 5 years ago

“Food quality is fantastic, packaging is good quality, but could be better in hotter months of the year as I find some food is defrosted by the time it’s delivered. Refrigerated transportation or at least a change from sweltering hot vans might help.”

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Posted 5 years ago

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Hello Kirsty Thanks for your kind words and we are really pleased that your dog is enjoying Poppy's picnic. Sometimes the top layers defrost slightly. The food is still safe to store back in the freezer or defrost fully to use, a long as the contents do not go over 4 degrees celcius. Our insulated courier boxes have been specially designed for 48 hour transport time, and each pack keeps the other pack cold – a bit like when we huddle together to keep warm! Much Kindness Debs and Poppy

Posted 5 years ago

“Great service. Always on time and our dog loves the food”

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Posted 5 years ago

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Hi Jonathan Thanks for the feedback. So pleased your dog is enjoying the food. Much kindness Debs and Poppy

Posted 5 years ago

“Nina loves it with a few added vegetables”

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Posted 5 years ago

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Hello Geoff & Nina We are so chuffed that you are enjoying our food. Yes - vegetables are always a good addition. Poppy and her daughters love a little strawberry and raspberry too! Much Kindness Debs and Poppy

Posted 5 years ago

“I've tried other makes of raw food but my two love the texture of Poppy's Picnic and they are so healthy on it too! Also the team are so helpful if I need to vary my subscription.”

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Posted 5 years ago

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Hello Stephanie Thank you for your amazing feedback. We are pleased that your dogs are doing well and enjoying Poppy's Picnic. Our quality raw meat, bone, liver, kidney, garden vegetables and health boosting herbs and botanicals will help to keep them in tip top condition! We are flexible with our subscriptions because we recognise that not every one is the same. Much Kindness Debs and Poppy

Posted 5 years ago

“I am so delighted with Poppy's Picnic! And so are my dogs. The quality, texture, and choice ingredients couldn't be better. Plus the delivery was super efficient. There's lots of choices that include raw green tripe, which I believe is an elixir for dogs.”

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Posted 5 years ago

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Thanks Anna for your kind words. We very much appreciate your review. Much Kindness Debs and Poppy x

Posted 5 years ago

“Food excellent as ever - our own "Poppy" is fit and sprightly on it, and what little "waste" comes out the other end shows just what great quality it is. Her favourites are the lamb and beef, with the chicken perhaps a little bland, so either gently "browned" for a little flavour, or a little cooked ham or other treat added! Dealing with Poppy's Picnic always a great experience - very friendly and clearly passionate about their brand and products. Nothing ever too much trouble! Heartily recomment Poppy's Picnic - having tried various others,, we will not go anywhere else now!”

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Posted 5 years ago

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WOW! Thanks so much John. So glad to here that Poppy is thriving on Poppy's Picnic food. If she is finding the chicken a little bland then you could try sprinkling a very small amount of grated cheese. Only a small amount as this is calorific. As a treat sometimes Poppy and her sisters enjoy a raspberry or little piece of strawberry. They love a small piece of cherry tomato too! Much Kindness Debs and Poppy

Posted 5 years ago

“My dogs just love Poppys picnic meat balls, their coats are nice and glossy”

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Posted 5 years ago

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Hi Lynne Thank you! Glad the meatballs are a big hit with your dogs. They are convenient too! Yes - poppy's Picnic is great for healthier coat and teeth. Much Kindness Debs and Poppy

Posted 5 years ago

“Henry is a very fussy food critique but when it comes to Poppy’s Picnic he gobbles his meatballs with enthusiasm and glee. Beat food ever. His coat is amazing, eyes bright and teeth in tip top condition!”

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Posted 5 years ago

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Hello Nicola Henry sounds just like Poppy and her daughters. The food doesn't stay long on the plates. So glad Henry thinks our food is the best ever..... he is so right! Much Kindness Debs and Poppy

Posted 5 years ago

“My puppy loves Poppy’s Picnic - especially the chicken. I also love it simply because it’s so easy!”

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Posted 5 years ago

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Hi Elizabeth So pleased that your puppy is enjoying Poppy's Picnic. We are pleased that you find it all so easy . Much Kindness Debs and Poppy

Posted 5 years ago

“Good selection of different meats, though would like to see a turkey or duck option. Dog obviously loves it all.”

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Posted 5 years ago

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Hello Anonymous Thank's for your feed back. We are currently working on a list of new proteins and I'm pleased to say that Turkey is one of the ones we are looking at. Watch this space for further news. Much Kindness Debs and poppy

Posted 5 years ago

“The food is great, but I had to throw half of it away as it was practically defrosted by the time it got to me. My DPD delivery was after 4:30 and the food was already soggy. I did try my dog with the chicken but he was sick and I didn’t want to chance the rest. Beef and lamb ok so far.”

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Posted 5 years ago

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Dear Julia Thanks for your review. We are pleased that you feel that our food is great. This is lovely to hear. We are disappointed to learn that some of the top layer of your parcel had slightly defrosted. In the hot weather if you do find packs like this it's ok to put any with ice-crystals or that are cold to touch into the freezer. Any packs which are fully defrosted should be used first. Always feel free to contact us if you have any questions. Much Kindness Debs and Poppy

Posted 5 years ago

“Poppy’s Picnic transformed my little Thai rescue dog. Everything about her is better.... fur, weight, health, attitude, behaviour...absolutely the best raw food company out there!”

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Posted 5 years ago

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Dear Angela Thanks for the awesome feedback. We do strive to be the best we possibly can. It's wonderful news that your little Thai rescue dog is thriving on Poppy's Picnic. Please feel free to contact us at any time if you have any queries. Much Kindness Debs and Poppy X

Posted 5 years ago

“Always happy with any quibbles I’ve had with the company they sort it out wonderful people who always put our furbie friends first .well done to all the team who run poppies Picknic 🐾”

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Posted 5 years ago

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Hi Heather Thanks for your kind words. We are pleased that you are enjoying poppy's picnic . Much Kindness Debs and poppy

Posted 5 years ago

“always fantastic quality and first rate service. our dogs dance around when they see the packet come out”

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Posted 5 years ago

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Hi Jane We are so delighted that you and your furry friends think our food is pawfect ! It would be great to see a pic of them dancing around when the delivery arrives. Much Kindness Debs and Poppy

Posted 5 years ago

“I did query your use of plastic in your packaging but have been re-assured after talking to Debs that you are dealing with it and after completing your test you will be changing to more eco alternatives, SO 5 Stars from me xx”

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Posted 5 years ago

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Hi John so glad Jessie is enjoying the food , this is great to hear, and sorry you missed our reply to your message. we are actively working on fixing the package issue so please watch this space. Much Kindness Debs and Poppy x

Posted 5 years ago

“Our Daisy has been a fussy eater ever since we first took her home, constantly having to buy new types of tinned and dried food to find out what she would reliably eat but that status wasn't achieved until she began her diet of raw food. She has always and continues to enjoyed Poppy's Picnic.”

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Posted 5 years ago

“Always 5 star service. My bulldog has been fed Poppy’s since he was 9 weeks old. He’s now 2.5. Happy, healthy and a perfect weight. Always sits licking his lips at dinner time. Eats the lot. Ordering and delivery easy and customer service is always great. Don’t change!”

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Posted 5 years ago

Poppy's Picnic is rated 4.9 based on 2,080 reviews