Poppy's Picnic Reviews

Name: Poppy's Picnic
Address: Manor Farm, Melksham, Melksham
Rating: 4.85

4.9 Rating 2,080 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

Metrics

Info

4.9

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Poppy's Picnic 5 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“Our collie has been fed Poppy's Picnic for most of his life. Although he isn't very food orientated, he's always enthusiastic about his meals, and his coat and teeth are in superb condition. Debs and the team are always lovely to deal with...really friendly and helpful...and I appreciate the ethical stance of the company.”

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Posted 3 years ago

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Hi Kay What a lovely 5 * review - thank you so much We are so pleased to hear that your collie is loving his meals and that his coat and teeth are in a lovely condition We're so chuffed ..... thanks Much Kindness Debs and Poppy

Posted 3 years ago

“George only been on poppy,s picnic food for a week and loves it really looks forward to meal times t🐶🐶”

Poppy's Picnic 5 star review on 6th March 2021

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Posted 3 years ago

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Hello Elizabeth & George Welcome to Poppy's Picnic. Thank you for sharing the pic of George opening his hamper...... lucky George Thank you for the lovely 5* review and sharing your thoughts We're always available to help if you us Much Kindness Debs and Poppy

Posted 3 years ago

“Excellent delivery arrives frozen still and on time, most importantly dog loves it... I find the differences in the types of food a little hard to get my head around and what the benefits are”

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Posted 3 years ago

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Hello Julie Thank you for this lovely 5* review So pleased to hear that your dog is loving our food Sorry to hear that you are unsure on the different types of food we offer. I'm more than happy to give you a call and explain the difference in our ranges. Just let me know Much Kindness Debs and Poppy

Posted 3 years ago

“I normally purchase the Raw Mince Completes, and have done so now for almost 4 years. This time I decided to go for a change and order the Raw Power. I was very impressed when they arrived as they were labelled and they were packed in the new pulp trays which have a bio-laminate liner and are fully compostable. Which means they can be recycled with paper. They were also easier to store in the freezer as the container edges being made of pulp were more pliable than plastic. Bernie my dog also gave the food the thumbs (or paws up in his case). He loved it. A big thank you to Debs for her help as always x”

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Posted 3 years ago

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Hello Wendy & Bernie Firstly - a huge thank you for supporting us from the start... We're so happy to hear that Bernie loves the Raw Power as well as the Complete Range The trays are amazing and we are pleased you think so too. Thanks for sharing your thoughts on our customer service and the 5* review. It's my pleasure... Much Kindness Debs and Poppy

Posted 3 years ago

“Poppy, you do an excellent job running the company. The meatballs and sprinkles are just so, so delicious and keep me and my coat in top order. Please say thank you to your staff for me, they do a good job in keeping me supplied. Kind regards Bailey Bailey Sprocker-Spaniel”

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Posted 3 years ago

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Hi CJ & Bailey Thank you for this 5* review - we're thrilled to know that Bailey is loving our food. The sprinkles are a great addition to our meals and the crunch helps to clean Bailey's teeth - a natural toothbrush Much Kindness Debs and Poppy

Posted 3 years ago

“Only my fussy poochies didn’t give the food the time of day, I’ve given up with them. The food looked really good, will give the rest of the food to my daughters. dog.”

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Posted 3 years ago

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Dear Lynda Thank you for your feedback - we really appreciate it Sorry to hear that your fussy pooches didn't want to eat our food. The transition period can take up to two weeks to switch to raw with some dogs Our customer care team are always on hand to help with this , or any other query . If we can help with a feeding plan- please let us know Much Kindness Debs and Poppy

Posted 3 years ago

“I love Poppy’s Picnic, the quality and variety and customer service are excellent. My 9 yr old boxer Lily looks and feels amazing and people remark that she is a young dog! Her coat shines and her weight is perfect. Picture of health AND she loves mealtimes! Plus the treats! Lisa and Lily”

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Posted 3 years ago

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Hi Lisa & Lily It's so lovely of you to write this fantastic review. ... thank you We're over the moon to hear that Lily is looking fit, well and enjoying her Poppy's Picnic meals All of us here are delighted that you're happy with our customer service . Many thanks and much kindness Debs and Poppy

Posted 3 years ago

“So far I have been really impressed with the customer service, delivery and the food itself. Max loves his dinners they are gone in a flash. He is only 7 months so feed him 3 times a day. Just in a few days you can see a visible difference in his weight and his poops are so different in volume and density. So glad I made the change. Many thanks Poppy's Picnic”

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Posted 3 years ago

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Hello Erica & Max Thanks so much for this amazing review . We are so pleased that Max loves his Poppy's Picnic and you see a difference in his appearance. We love helping all our customers, don't forget we are always here to help Much Kindness Debs and Poppy

Posted 3 years ago

“Our husky puppy loves his raw food - the services from Poppy’s picnic is second to none. I would recommend highly.”

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Posted 3 years ago

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Hi Cheryl This is lovely to hear, thank you for the 5* review and sharing your experiences. So pleased to see that you are happy with our service too! We are always here to help Much Kindness Debs and Poppy

Posted 3 years ago

“My little very fussy dog is liking his raw meat although I’m giving it to him gradually. Thankyou.”

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Posted 3 years ago

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Hi Barbara Thank you for taking the time to share your thoughts and experiences. We're so happy to hear that your very fussy dog is enjoying his Poppy's Picnic Much Kindness Debs and Poppy

Posted 3 years ago

“My two love their food from Poppy`s Picnic. Whats not to love, clean bowls EVERY meal time within minutes of their dinner being given its gone!!! Happy, healthy dogs, happy hoomum.”

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Posted 3 years ago

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Hello Lynda Thank you so much for this lovely review and sharing your experiences with us! Really pleased your dogs are happy with our food too. Much Kindness Debs and Poppy

Posted 3 years ago

“My 9 month old cockapoo has been on various raw foods for 6 months and Poppy’s picnic is by far his favourite. I think it’s just a bit tastier which I’m presuming is because of the other added veg and herbs etc.”

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Posted 3 years ago

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Hi Sarah Thanks for the 5* review... we are so pleased We're pleased to hear that your delightful cockapoo pup is loving our food . Those lovely crunchy , fresh veg and herbs make our food delicious! Much Kindness Debs and Poppy

Posted 3 years ago

“Our Lottie is loving the Power Balls, which I cook lightly for her. Even my daughter says it smells really nice!”

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Posted 3 years ago

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Hi Karen & Lottie Thanks for this lovely review We are so pleased to hear that Lottie is enjoying her meatballs Much Kindness Debs and Poppy

Posted 3 years ago

“Our dog loved it. From ordering to receiving it was really easy and friendly. Arrived on time and would definitely use again!”

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Posted 3 years ago

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Hello Logan This is lovely news.... so pleased that your dog is enjoying our food Thanks for the 5* review too Much Kindness Debs and Poppy

Posted 3 years ago

“Would not buy this again! It’s expensive and not worth it. Looks nothing like it does on advertising, the chicken, boar, lamb and mince is a horrible off brown colour and the containers are a waste of time as you can’t re seal the food to keep it fresh once you open it, my dog enjoys raw but took one look at this and a sniff and walked away and I don’t blame him! I’ve now got 8 packs I have to throw on the bin. Absolutely terrible patronising customer service who always seem to want the last word, i told them about the food and all I got was I’m sorry your dog is so fussy, and they also told me to cook it, I didn’t buy the food to cook it I bought it to give raw like he usually eats. Looking at all the bad reviews it seems this isn’t the first time the food is simply not up to standard for the amount being charged and the customer service from the company is a total let down!!”

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Posted 3 years ago

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Hello Emma I'm sorry our food hasn't been able to help your dog. Our Mighty Mince and Power Balls can be cooked so do let us know how you get on with this. I've also resent a copy of our Rawplicity Guide which is great for fussy dogs. I'm glad we got to answer all your other questions on Facebook. Much Kindness Debs and Poppy

Posted 3 years ago

“Carton can not be resealed and I had to put it into another container.”

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Posted 3 years ago

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Hi Martine Thank you for taking the time to reply. Our food has to be sold in sealed packs to comply with DEFRA (lids aren't allowed, or removable and sealable film). We will be selling (and giving away for free with subscriptions) a container for your fridge soon - but do have a look in your local supermarket or on Amazon. Very best to you Debs and Poppy

Posted 3 years ago

“Great customer service and Archie loves his food”

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Posted 3 years ago

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Hello Aimee & Archie We're over the moon to hear this, thank you for this great review! So pleased that Archie loves our food We appreciate your time to leave your thoughts and feedback Much Kindness Debs and Poppy

Posted 3 years ago

“I have been using Poppy’s Picnic along side my regular raw food to see how it went and have just changed over to 100% Poppy’s Picnic now! The meat is solid and hardly any water or blood leaks out! The turkey is especially good but my girl eats all flavours! I rang for some help in creating my dog’s menu and they were very helpful. Delivery is quick and the packs hadn’t started to defrost! I only have to remember to get the trays out the freezer every couple of days! Great product! Thanks”

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Posted 3 years ago

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Hi Lesley We're so pleased to hear that you're happy with our food, service and delivery It's so wonderful that your girl is thriving on our raw food too We really appreciate your feedback and look forward to hearing more! Thank you for the wonderful review and feed back. Much Kindness Debs and Poppy

Posted 3 years ago

“We have fed our two dalmatians raw food for around 8 years. We discovered Poppy’s a year ago and have been delighted with the quality and range of products. Service is impeccable and delivery is well packaged and on time. We are all very happy with Poppy and Dylan’s service”

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Posted 3 years ago

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Hi Caroline & your two Dalmatians We're so happy that your dogs love our raw recipes and have been licking their bowls clean! Thank you for your lovely feedback and this amazing 5* review Much Kindness Debs and Poppy

Posted 3 years ago

“My cocker spaniel Toby loves Poppy’s Picnic food. It’s by far the best raw complete that I’ve had and I’ve tried quite a few (not personally lol). The customer service is brilliant thanks to Debs who goes out of her way to accommodate orders.”

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Posted 3 years ago

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Hello Pam & Toby We're so happy that Toby loves our raw recipes Thank you for the lovely review and your kind words Much Kindness Debs and Poppy

Posted 3 years ago

Poppy's Picnic is rated 4.9 based on 2,080 reviews