PostBoxShop.com Reviews

Name: PostBoxShop.com
Address: PostboxShop Ltd Unit 12, Kingsnorth Ind. Est, Ashford, Kent
Rating: 3.94

3.9 Rating 377 Reviews

74 %

of reviewers recommend PostBoxShop.com

3.9

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email

About PostBoxShop.com:

Post box Shop will only source their products from reliable manufacturers in the UK and Europe where we can guarantee that only the finest materials are used. We will not import and supply the inferior goods from the Far East that are readily available in today’s market on other websites and retail outlets.

You can be assured that you only receive products of the finest quality. Most of our products comply to BS EN:13724 AND Secured By Design New Homes Guide 2014.

Post box Shop can cater for all styles and tastes whether you require a traditional or modern post box, we will have the solution.

Our range includes

Freestanding letterboxes
Surface mounted mailboxes
Recessed postboxes
Through the wall post boxes
Rear access post boxes
Mail chutes
Anti-Arson letter boxes
Fire rated post boxes
Post boxes for gates and railings
Secured by Design Letterboxes
Bespoke boxes
We carry stocks and can normally supply within five working days.

Our range of post boxes is constantly changing to meet the publics needs and demands to ensure that Post box Shop remain the No 1 supplier of post and mail boxes in the UK.

As well as our extensive range of individual boxes we can supply post boxes for commercial buildings and apartment blocks.

Visit Website

Phone:

01233 229297

Email:

info@postboxshop.com

Location:

PostboxShop Ltd Unit 12, Kingsnorth Ind. Est, Ashford
Kent
TN23 6LL

Write Your review

Tell us how PostBoxShop.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emmanuel was very helpful when I had a query. He replied personally with an answer and has kept me updated with the despatch dates and information. Very happy and would recommend the PostBoxShop.”

Helpful Report

Posted 4 years ago

Thank you Darren for your email. We are glad you had a good experience with us and are happy with the product. We will pass your positive feedback to Emmanuel. Have a good day

Posted 4 years ago

“Ordered April 27th, still not received 4 weeks later. No indication when I ordered that there would be such a delay. I had to contact Post Box who “hoped” their supplier would recommence production and that the post box would be delivered in 2 weeks. Delays are completely understandable in these challenging times BUT 1. The delay should be clear when ordering 2. Post Box should have contacted me to explain the delay.”

Helpful Report

Posted 4 years ago

We are obviously disappointed to see a negative review when we clearly explain on our website that orders and deliveries are disrupted by the COVID19 and we encourage customers to contact us for update or information. Although the great majority of our customers are supportive and understand this situation, we can offer full refund to those who cannot wait for their postbox. Regards

Posted 4 years ago

“Ordered week before the pandemic received an email to say delayed a couple of weeks later received notification it had arrived wow shame not to my address but after a call was all sorted and a new one delivered within 10 days absolutely fantastic customer service and only let down was the curriers they chose”

Helpful Report

Posted 4 years ago

“Since my previous review giving four stars, I decided to phone the company and speak to somebody regarding problems with my letterbox. I had a conversation with Emmanuel and I must say the after sales on phone were excellent. I will review again, once they have had the time (in current situation) to rectify this.”

Helpful Report

Posted 4 years ago

“Lovely postbox. Better than expected. Service really efficient in difficult times. Very well done on all fronts.”

Helpful Report

Posted 4 years ago

Thank you for your positive review and support of a small British business during these challenging times. We are glad you like your postbox. Stay safe!

Posted 4 years ago

“Excellent customer service. 10 out of 10. Friendly, honest and they listen to you. After receiving first Dadgate post box with couple of scratches and problems with the lock, I decided to telephone and speak to someone. Emanuel gave first class service, and organised for a new postbox to be delivered. Received new postbox and is now fitted. Very pleased and would recommend. If any problems then call the company and they will sort out. Thank you for a first class service. I note people have had to wait a while before receiving their postbox, I did too, however, this was to be expected due to covid virus just like many other companies. Worth the wait.”

Helpful Report

Posted 4 years ago

“Good service, items were delayed due to lockdown, but phone was answered and email responded to promptly. Products bought were fine.”

Helpful Report

Posted 4 years ago

“Not received yet , can you look into it!”

Helpful Report

Posted 4 years ago

We would loved to help, but posting a message as anonymous is not going to help us to identify you or your order

Posted 4 years ago

“We have still not received the post box we ordered so we're rather surprised to receive this email!!!”

Helpful Report

Posted 4 years ago

“I’m surprised that this company has asked me to review this product seeing that I’m still waiting for it, having placed an order about 4-5 weeks ago now. The communication regarding expected delivery is non-existent. Terrible service and I wouldn’t be surprised if I never see the postbox I ordered to be honest. I wouldn’t recommend this company at all, I hope my purchase is protected via my credit card. Very disappointing.”

Helpful Report

Posted 4 years ago

Dear Nia, The reviews request are sent automatically 4 weeks after an order is placed. As you know, and as displayed on our website, the Corona virus is affecting most of our suppliers and affecting all our deliveries. If you had looked at our website and other reviews, you would see that we have been trading for over 15 years and never failed to deliver an order. We are dealing with exceptional circumstances, and we hope our clients understand the current disruption, If you are not, please feel free to ask for your order to be cancelled and we will refund you. We are also replying to emails and phone calls

Posted 4 years ago

“Total waste of time, still waiting refund on undelivered goods”

Helpful Report

Posted 4 years ago

In order to reply to people efficiently, it would help to provide your full name instead oh hiding behind "anonymous". In case you have not noticed, there is a virus outbreak affecting various supply chains in the country. There is a message on our website about this, but we will be delighted to refund your money as soon as possible.

Posted 4 years ago

“Great advice from the friendly staff to buy the box I needed. It has arrived on time and it looks great in front of our house. Thank you PostBoxShop”

Helpful Report

Posted 4 years ago

“Love my new letter box; it was exactly what I wanted. No postal gripes, all went to plan :)”

Helpful Report

Posted 4 years ago

“Great product but not the best communication which to be fair was improved by a follow up phone call to make sure all was well”

Helpful Report

Posted 4 years ago

“We ordered a postbox and the person was very helpful when we were placing the order. We have tried to contact them since then to get an update on estimated delivery dates (it should be due early next week) and have had no response to emails and the phone just goes to voicemail every time we call.”

Helpful Report

Posted 4 years ago

“Post box still not arrived, 4 weeks after placing order. No communication from your firm, we had to chase it up. Poor customer service, hopefully product, when/ if it arrives, will improve our opinion.”

Helpful Report

Posted 4 years ago

Mr Evans, As explained, there has been some issues over Christmas break with stainless boxes running out of stock. This is now rectified and you will be pleased to know that your mailbox is eventually out for delivery today. Sorry again for the delay and thank you for your patience. We are now back to normal with our deliveries, and we are confident you will be happy with your postbox. Regards

Posted 4 years ago

“waiting 4 weeks for my postbox”

Helpful Report

Posted 4 years ago

“I ordered and paid for a letter box in mid November and received nothing. I queried this in December and was told that the delivery company had tried to deliver three times but without success. (Our Centre is open daily from 9am - 2pm ) On no occasion was a calling card let so we had no idea that they had tried, failed and then given up on us. I then requested delivery to my home address but 2 weeks later I have received nothing nor any calling cards to say that they had failed to deliver. This system for delivery is completely unacceptable.”

Helpful Report

Posted 4 years ago

Mr Sewell We are trying to get a reply from the delivery company DPD who handled your order. They are clearly failing somewhere, and unfortunately it is reflecting badly on us. Rest assured we will chase them again for an answer. if unsuccessful, we will send a new one. We apologise again for the trouble you encountered with this order

Posted 4 years ago

“The product is of very good quality but delivery took longer than expected.”

Helpful Report

Posted 4 years ago

“Excellant, they do what they say on the tin.”

Helpful Report

Posted 4 years ago

PostBoxShop.com is rated 3.9 based on 377 reviews