Post Office Reviews

Name: Post Office
Rating: 2.71

2.7 Rating 122 Reviews

43 %

of reviewers recommend Post Office

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Metrics

2.7

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Post Office 1 star review on 21st January 2022

Rafal Wojciech Wainberg

Post Office 1 star review on 2nd August 2021

Cristina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost yet another parcel which had my return address on. Not feeling any care with Royal Mail at all. have to to 30 days before i can complain just a so long process losing money have to refund customers Royal Mail do not look after thier customers at all ..Started to you Hermes where every parcel is Tracked and 1ts 44p cheaper than Royal Mail and they have never once lost a parcel recommended them to all my friens and family”

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Posted 3 years ago

“Parcell lost again.bad,bad service !!! I newer back to them.”

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Posted 3 years ago

“DELIVERY MAN DELIVERED TO THE WRONG PERSON ( Signature parcel!!!) I have received a text today from post office saying " Your item is coming today. If nobody's home, we'll leave it at your address - as long as there's a safe place. Tracking details: https://mypo.st/Y_79I2N3kDU." So I have stayed home all morning waiting for my parcel. Around 9:39am I received a text saying my parcel has been delivered which I still haven't received so I called my nearest post office and was told to call customer service because they can't do anything about it. The staff who delivered my parcel works at my nearest post office. I was also told my parcel has been signed under a different signature and different name. Called customer service and spoke to Jacinta and was told someone will give me a call and was told they'll investigate and gave me a case number. They could have sent someone back to the location to get my parcel back TODAY because my parcel could have been opened by now by someone else. This matter should be treated as urgent on the day and the only way to save my parcel is only today. The staff who has wrongly delivered my parcel needs to be evaluated by the company. My parcel is expensive which required signature, how can he make this mistake?!?! What will happen now??? I still haven't received any calls or email from anyone. I no longer feel like there is a chance I can get my parcel back and this is all the delivery man's fault!!! It took me more than 1 month to wait for this parcel and in my parcel there are multiple gifts from different friends. What horrible service! You guys could have given me atleast the person's house number so I could have gotten it back myself but no you can't dispose information. WOW, so what will happen now???”

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Posted 4 years ago

“OMG What a diabolical company - I have had to resort to getting the financial ombudsman involved! I opened a Post Office Savings Account back in January 2021 and have been depositing into the account since opening. The last deposit was made 09/03/21 I have had no problems depositing money into the account, however when I tried to withdraw I was unable to do so. I called their helpline and was told that a block has been put on my account and that I needed to speak to their security team. I was placed on hold for 45 minutes and had to get back to work. I called again the next day and asked "if my account is blocked why have you been accepting my deposits"? The customer service adviser couldnt answer this and placed me on hold whilst waiting to speak to the Security team. Again I was placed on hold for over an hour. I called again today and told the customer services that I wish to close my account immediately and have my balance transfered to my linked account (which they have taken direct debits from). I was told they couldnt do this and again I was placed on hold for just over 20 minutes then to be told the security department is now closed. I do not recommend using the Post Office Money at all.”

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Posted 4 years ago

“I took out home insurance contents only Hollie and Shona were excellent it’s my second year everything was easy the girls were so helpful really knew their job thank you so much”

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Posted 4 years ago

“I was very impressed with the Post office this week and would like to congratulate them on an excellent service. Due to Covid Tier 4 restrictions, I had to send christmas stuff to Sleaford from Flitwick. I parcelled my items and put second class postage on them and posted the parcels on Monday 21st December 2020 and they arrived in Sleaford at my son's address on Wednesday 23rd December. I was very impressed by the excellent service especially in these very difficult times.”

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Posted 4 years ago

“Package service is getting terrible, slow, bad customer service. Lost 2 of my passports!”

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Posted 4 years ago

“Unfortunately, despite specifying a safe place for delivery, my parcel was left with a neighbour. Not particularly an issue for me but am left wondering why you ask customers to designate safe places and then ignore what they have requested. Obviously human error but still disappointing service.”

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Posted 4 years ago

“Post office @ Dovehouse Lane Solihull West Midlands It’s the slowest moving queue ever experienced. The female staff friendly but not trained. They are so so slow I cannot go anymore The manager owner Asian guy is rude and ignorant. He should not be in any customer service environment. Very very rude man”

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Posted 4 years ago

“Newton Abbot Costcutter Post Office. We asked the Post Office for the cheapest method to send 29kg worth of exam papers. We were given bags to put them in and then charged £212!!! Colleague went to the same Post Office and served by the same staff to send 1kg less and was charged less than half what we were charged?!!!!! We asked for the difference refunded and have been refused, no apology from staff and phone number she provided for customer services didn't work. We trusted staff with their advice but they provided the incorrect advice which ended up as our money in their pockets! Appalling service, no honesty, incapable staff. Do not use the Post Office, especially this branch.”

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Posted 4 years ago

“I am extremely greatful for the fantastic service I received from a guy named Andrew from Northfield Post Office, he was an absolute delight and could t help me enough when renewing my passports. Honestly he made the whole experience as less stressful as I could be. He took time and effort with everything and it is so nice to know that good people still exsist , well done Andrew what a great help and great person you are thank you”

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Posted 4 years ago

“I am extremely grateful to post office attendant Ms Dua 1460013 at Putney Post Office shop counter. I had a number of queries for change of addresses which included a recent bereavement of my husband. Ms Dua was very helpful and concise when I found the online service wasn’t able to deal with my query. I find post office counter staff don’t get the recognition they deserve. They are a valuable service. Thank you, Louise F”

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Posted 4 years ago

“Want to play a fun game over Christmas. Why not send a tracked parcel with the Royal Mail. Royal Mail will loose it for you. Then you can try to call them and get through the hundreds of pre-recorded auto messages. Can you make it through and talk to someone? Next they will tell you you're tracked item is actually not really tracked, its gone. How exciting. Now up to you to make a claim, you might get a response within 90 days for international packages. Why don't you, in the mean time, take the whole family out for a lost parcel hunt? Lots of fun! And the best part of it is that a Tracked parcel is ONLY £12.60. Sending parcels has never been so fun. Thanks Royal Mail!”

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Posted 4 years ago

“Good, easy and reasonable home insurance”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“They were right on time. Ordered at 6pm and received it at 11am . Perfect timing !”

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Posted 4 years ago

“I've tried to use the Nether Hall Post Office in Leicester 3 times now, going back each time, dismissing the attendants unhelpful attitude as a 'one off.' Every time 'Hakim' (a false name I'm sure) the attendant goes out of his way by denying service and lying to my face with he reasons why. He's a small old, white haired man and the only now there. Today I had prepai at home, for 2 parcels going internationally and one large letter going within UK. The UK one he processed. The parcel to Germany he processed and put the parcel in the sack. Now, when we came to the USA parcel I asked for a customs label, he gave it to me. As I begin to fill it out he says the item isn't scanning, there is a barcode missing. Then goes on to take the Germany parcel back from the sack and says he can't process either due to the barcodes missing. He tells me to go to the Central post office. Even though he printed a receipt for the Germany parcel. I knew at this stage he was not processing them for a reason, not the one he was telling me, he was definitely lying because I went to another post office close by and they processed them no problems. I do not know his motives for lying and NOT DOING HIS JOB, nor do I care. He's a lazy, disgustingly wretched little man who must take pleasure in denying service. He even shows you the computer screen and points to it. The real life version of 'Computer says No.' Its not acceptable. Please can someone do something about this? I know it might be a franchise but surely every Post Office has standards and rules. This man is many things I cannot write here. Goodness, I can't wait until Karma pays him back.”

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Posted 4 years ago

“Post office Epsom - worst customer service in Epsom! I dealt with the man working behind the shop counter and he had the worst attitude. The other staff at the place also have a really rude attitude. My advice is, if they do not want to work and provide a service then please don’t work and shut the place down. If you do not know how to treat your customers then why are you in such a role..you are in a customer service role so it is fair that you treat your customers with respect. If you don’t want to work then quit. If I treated people that way at my work I would get disciplined!”

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Posted 4 years ago

“The heroes of England, that don’t get mentioned, our post office staff and post men are always fantastic, but during this viruses have excelled , just can’t Thank them all enough , from posting , still always smiling always helpful even making path ways safe brushing up leaves , coming out and helping us always keeping us safe and the post men go out of there way to help people even though so busy , you have kept this country going you are heroes never complaining thank you”

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Posted 4 years ago

“probably the very worst savings institution on the planet, totaly incompetent and not fit for purpose”

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Posted 4 years ago

Post Office is rated 2.7 based on 122 reviews