Postscript Books Reviews

Name: Postscript Books
Address: 6 Battle Road, Heathfield Industrial Estate, Newton Abbot, Devon
Rating: 4.88

4.9 Rating 2,333 Reviews

98 %

of reviewers recommend Postscript Books

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Phone:

(01626) 897100

Location:

6 Battle Road,
Heathfield Industrial Estate,
Newton Abbot
Devon
TQ12 6RY

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was insufficient packing which meant that the spine of the largest book was damaged. Disappointing. I like my books to be in perfect condition. Hesitate to order again.”

Helpful Report

Posted 7 months ago

Good afternoon Mr. Cook, I'm sorry to hear that some of the titles were damaged when you received them. This is a rare occurrence as our warehouse team takes every measure to ensure that the books are securely packaged before they leave us, so I'm disappointed to hear this. We take complaints like this seriously, as we pride ourselves on the fact that our customers tend to receive their items in pristine condition, so I will ensure that this is fed back to the relevant parties. I can see that one of our Customer Service agents has been in touch with you to agree a suitable resolution. I hope that this will not deter you from ordering with us again. Kind regards, Postscript Customer Services,

Posted 7 months ago

“I ordered 3 books from Postscript, 2 new and 1 'off-mint' condition. The 2 new books were perfect and lovely editions. However, the 'off-mint' book was badly damaged, the bind of the cover was ripped in multiple places, there were marks all over the books and it was in very poor condition, I wouldn't have been able to read the book without it being completely unuseable. I reached out to customer service and provided photos who deemed the book acceptable. They offered me a return which I have now sent the book back. I'm disappointed with the service I received, the book was not 'off-mint', it was in very poor condition. I'm really disappointed with the service and will be unlikely to purchase again from Postscript again.”

Helpful Report

Posted 11 months ago

Hello Jade, I'm sorry to hear that you were disappointed with the service, we're never happy to hear that a customer's first experience with us is less than perfect. However, I am glad that we were able to arrange a return and refund on your first contact with Gail. At PostScript, we don't like to let any titles go to waste, so we have created a 'Clearance' section on our website. These are imperfect but perfectly readable books, and listing them in our clearance section allows us to apply a further discount. However, we understand that some of our customers are only interested in pristine copies, which is why we advertise the condition of each title before purchasing. I assure you that products bought as brand new from us will arrive in pristine condition and perfectly wrapped. Kind regards, Postscript Customer Services

Posted 11 months ago

“Poor customer service and web site. It took over two days to change my email address with several emails and two phone calls required. Books are fine and so is delivery. The problem lies in ordering. I have ordered from Postscript over many years. Things never used to be this bad.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to talk with me today regarding your experience. Again, I am sorry for the issues you experienced. I am glad that they were resolved following your email and phone call with us. If you have any further issues when ordering, then please feel free to contact us again and we will be happy to support you in any way we can.

Posted 1 year ago

Postscript Books is rated 4.9 based on 2,333 reviews