Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,060 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always had brilliant service from Power Tools Direct.”

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Posted 2 years ago

“Unfortunately one part of the order was lost by the courier and the other part arrived in a damaged box with a part missing. They did try to get a part sent out, but that was the wrong one and with delays in the end I cancelled. 6/10 for effort.”

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Posted 2 years ago

“Perfect for turf lifting lifted 20sq yes in a day with no problem”

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Posted 2 years ago

“Perfect, just what I wanted....”

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Posted 2 years ago

“Exactly as described, perfect for job. Sales staff very helpful..”

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Posted 2 years ago

“I was pleased with the competitive prices and prompt service. However the rose of the watering can has several very large scratches. I contacted you to see if the rose could be replaced. I sent photos. I have not heard if I am going to get a replacement as I requested. This is about one week ago. Not very impressed with this.”

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Posted 2 years ago

“Paint a lot cheaper than amazon”

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Posted 2 years ago

“Really pleased with my purchase from Power Tools Direct. I had no problem finding what I wanted (in this case it was a motorcycle lifting bench), the price was good and delivery was much quicker than stated. The bench package weighed in at a hefty 125Kg but the delivery guy still managed to get it into the entrance to the garage which was really helpful and made assembly much easier. I had no problems as usual so no need to contact Power Tools Direct. Very pleased and will continue to use them for tool purchases.”

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Posted 2 years ago

“The arris rail brackets that I purchased look like they are made of thick section steel, galvanised for longevity. The price of a pair are very competitive against other suppliers and in most cases far cheaper. They were delivered in good time as well so an excellent buy.”

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Posted 2 years ago

“They appear to be slow on delivery i paid for express delivery took a week and they posted via royal mail 24 after i asked where my delivery was fortunately i live just down road and i'm not paying for that sort of service so returned item to them knowing i can buy it cheaper if i wait on delivery - similar time i waited on them Returned item to them by hand and they reimbursed me quickly politely and efficiently but express postage did it for me i'm only 5 mls down road but they dont allow collection. It would be debatable whether i use again unless they allowed collection if not i wont use again as i can buy from Amazon with better results”

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Posted 2 years ago

“First class fast service 👍🏻”

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Posted 2 years ago

“Advised that our order would arrive on Monday 8/8.Missed a message that said that DPD would deliver on the 6/8 as we were not expecting it that day we were in the garden.Advised by DPD as we had missed them it was sent to our local collection point 10 miles away!Went there to collect shop open 7am to 8pm to be told at 8.15am "we only do parcels after 9am!",after a moan the man found our parcel and said he had told DPD but they still put his full opening hours.Would suggest 1.You use another delivery company and 2.If you advise a delivery date stick to it so that the recipient will be looking out for it/or messages relating to that days delivery.”

Helpful Report

Posted 2 years ago

“First purchase I've made from PowerTools Direct, all branded items (strimmer lines, safety glasses, and gloves). The prices were the attraction, by far the best I could find anywhere for these particular items, even allowing for delivery charge. Paid for basic Royal Mail delivery. Brilliant. Delivered in less than 48 hours and all items as described and perfect. Easy to create an account, and the despatch email was sent in a timely manner.”

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Posted 2 years ago

“They were by far the cheapest I could find for the high quality 6 inch Timco screws I needed for a raised bed project. The goods arrived well packaged. Not much else I can add!”

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Posted 2 years ago

“reasonable price arrived on time all good with product”

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Posted 2 years ago

“They were very slow at dispatching , even if you allowed for them not working weekends, It took 4 working days even with me paying extra for express delivery Courier only took 24 hrs once they had got it from power tools direct”

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Posted 2 years ago

“Great piece of kit, promptly delivered. If only the water in our rain water reservoir had held out long enough. The pump sucked it out so quickly!”

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Posted 2 years ago

“Product and price excellent only lost a star as paid for express delivery but took 5 or 6 days to arrive which many other firms would have got it delivered next day or so for the same price.”

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Posted 2 years ago

“this company has a huge stock of good quality tools, ordering was easy and the items turned up very quickly even though I live on the Isle of Man. The other thing that stood out was no postage charge which at other companies was either stupid or prohibitive. I have opened an account and will be using them from now on. Thanks, much appreciated.”

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Posted 2 years ago

“Fast delivery, excellent product”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,060 reviews