Power Tools Direct Reviews

4.6 Rating 13,055 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,055 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service has been excellent. Unfortunately my product was not so good jamming taking the blade out a real worry having a knife that I cannot trust in use. It must have been just a manufacturing fault. I’ve binned it’s It’s not about the money lostbut more about being safe. I won’t hesitate shopping with you again tho👍🏼”

Helpful Report

Posted 4 months ago

“well done,prompt delivery”

Helpful Report

Posted 4 months ago

“Nails showed as in stock at time of order, yet it took 7 days before they were shipped. I think this is a man in a shed purchasing items to order and reselling. This is my first, and probably only purchase from powertoolsdirect. I can't wait around for over a week for things to arrive. For comparison - Order with TCFixings placed at the same time was shipped next day and arrived one day later.”

Helpful Report

Posted 4 months ago

“It's a little hard to say anything positive, their emails came in with goodish prices, then, well to be honest it's now 16.42 according to my computer, and, well they've just sent this email asking for me to be kind about them but well, how to say it, the transport could have a flat tyre, the helicopter ran out of fuel, somebodies distant relative passed to a better world than this one or it's just not coming till tomorrow, next week, next month, next year, next life? I know nothing, perhaps that best, better to keep me in the dark hoping that sometime in the near future they might improve my results on my lathe!”

Helpful Report

Posted 4 months ago

“Excellent service all round”

Helpful Report

Posted 4 months ago

“The scythe was a difficult item to find but you had one\! It arrived promptly so I had it when needed. Thank you”

Helpful Report

Posted 4 months ago

“Very good and comprehensive web site. Excellent service with rapid delivery. Definitely visit Power Tools Direct again.”

Helpful Report

Posted 4 months ago

“We ordered a Clarke garden seive and paid extra for a quick delivery. The seive is very good , however it was nealy a week before we received it! From the trcking information it looks as if it was several days before it was even despatched.”

Helpful Report

Posted 4 months ago

“Power Tools Direct were the only online retailer I could find with stock of Toupret Ready To Use Exterior Skimcoat. Delivery was made in three days, which was faster than that indicated at the time of order. I also had a question post order, which I used the web form for. The response came back the same afternoon. A good online experience.”

Helpful Report

Posted 4 months ago

“Many companies run and hide behind robots when things go wrong, or can't be contacted at all. Power Tools Direct proved the exception, with quick and efficient customer service from a real person to resolve an issue with the product (in no way their fault) and great communication thoughout. Would certainly deal with the company again knowing its customer service is geared up to provide service for the customer!”

Helpful Report

Posted 4 months ago

“The rotary sieve was exactly as described. Instructions were clear and written in English. This tool is going to make a great difference.”

Helpful Report

Posted 5 months ago

“Ordered received on time and very competitive prices”

Helpful Report

Posted 5 months ago

“After 9 days for a 5 to 6 day delivery window I contacted Powertools and by return email I was told my order was being despatched. The order arrived in 2 days. Looking at other reviews this seems to have happened to others”

Helpful Report

Posted 5 months ago

“Great value and great delivery”

Helpful Report

Posted 5 months ago

“I've placed 2 x separate orders for different pressure washers in different weeks and both times I've been informed that neither item was in stock. This was 3 x days after I'd paid ! Absolutely awful company.”

Helpful Report

Posted 5 months ago

“so expensive £200 for a battery no chance”

Helpful Report

Posted 5 months ago

“Good price and arrived sooner than expected, would happily use them again.”

Helpful Report

Posted 5 months ago

“Thanks for goods.👌”

Helpful Report

Posted 5 months ago

“speedy delivery and quality products at great prices.”

Helpful Report

Posted 5 months ago

“Items good, delivery slow & didn’t arrive on the specified day.”

Helpful Report

Posted 5 months ago

Power Tools Direct is rated 4.6 based on 13,055 reviews