Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,135 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,135 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery”

Helpful Report

Posted 1 month ago

“Very poor. Ordered an item for 24 hour tracked delivery. It’s now 12 days later and still not arrived. No follow up from the company or apology. The item won’t arrive in time for Christmas now so I have had to order from, somewhere else. Emailed them and now they are on Christmas shut down and can’t respond until January, thanks guys!”

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Posted 1 month ago

“Delivery was terrible, 2.5 days late And items treated badly by delivery”

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Posted 1 month ago

“I placed an order for a Hyundai angle grinder, and still had not yet received this three weeks later. First I had an email saying that the courier had a problem with the address, but they had advised them that the address is correct. So this hopefully the order would arrive with me soon. But it didn't. The website has continually offered quick delivery, but I didn't get what I paid for. After three weeks I could wait no longer. I therefore asked for a refund of my money, without any delay. An email said they had actioned the refund. This came OK, and was the only thing that Power Tools Direct did right. An email stated they were sorry, that the replacement they had sent, had also not arrived. I never once got any evidence, that my order had been despatched. Trustpilot state that they have detected that this company may be asking for reviews in a way that they don't support. And that this can lead to bias and compromise the reliability of reviews.”

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Posted 1 month ago

“Smooth transaction - quick delivery and friend delighted - result!!”

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Posted 1 month ago

“Shocking outfit. Terrible communication.”

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Posted 1 month ago

“The order was not dispatched in a timely fashion. I had to chase it up.”

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Posted 1 month ago

“Great price quick delivery Quality paint , exactly what I was looking for. Recommend.”

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Posted 1 month ago

“Great tools, great selection, excellent delivery service.”

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Posted 1 month ago

“My purchase was small, just 3 pots of paint for my craft, which came to £9.90. However to delivery was £7.95 rather a lot I felt for such a small package. But the delivery date went by, as did the following day, so I emailed twice to be told they hadn't sent it and would be leaving the next day. Which it did. My first email was a request of a refund for P&P. Then when I got no reply I asked for a refund of goods and P&P. £17.95. That is when they decided to send it. I did get my P&P refunded immediately, but my overall impression is that my purchase was so small that it didn't matter. If I had purchased a large expensive tool it would have been sent on time. My moto, I won't use them again, next time my purchase could be large and expensive, but not from them”

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Posted 1 month ago

“I supposed to receive parcel 2/11, few days later few of my items been send after I messaged them, and after my second message they send rest of my items which I received at 10/11. Very bad service...”

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Posted 1 month ago

“Always fast delivery, well packaged and never a worry.”

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Posted 1 month ago

“Truly deceitful website, promised in stock and delivery for items which were not in stock. Refused to cancel order even when overdue and not available. No one reading emails sent to sales department. Now lumbered with unwanted part of an order and no refund made for missing items. Do not use this company.”

Helpful Report

Posted 1 month ago

“I had to contact you to chase up the order as no email was sent confirming the order had been sent only then I received a confirmation email no apologies nothing.”

Helpful Report

Posted 1 month ago

“I ordered 3 small items totalling £9.90. Pots of craft paint. They charged me £7.95 express delivery, which was the only option? Goods were promised 2 days ago. Still no sign of my order. I will never use them again. I will also spread the word Applying for a full refund”

Helpful Report

Posted 1 month ago

“Right products at the right price. Prompt delivery.”

Helpful Report

Posted 1 month ago

“I ordered a Clarke 1100 Jump Start device which we needed urgently & Power Tools Direct offered next day delivery via FedEx. The order was placed at 09:11am on Wed the 20th Nov & I paid £8.95 for the FedEx Express Parcel service but the item wasn't delivered the next day, nor the next day. It wasn't until Sat the 23rd Nov that I received an email with the FedEx tracking number so I send a cancellation request as we'd already bought the same item from another supplier. On Mon the 25th Nov I received an email to say that the item had already been shipped but when I checked the tracking number FedEx showed it as not yet received so I contacted FedEx & told them I wouldn't accept the parcel. Today, Tues the 3rd Dec I received a refund for the item but not a refund for the FedEx Express delivery charge so I've been charged for a delivery that never took place. I'm a director & company secretary & the company will not do business with Power Tools Direct”

Helpful Report

Posted 1 month ago

“I FIND POWERTOOLSDIRECT FIRST CLASS SERVICE>WHEN YOU ORDER A PRODUCT YOU GET AN EMAIL REPLY TO SAY THEY HAVE YOUR ORDER THE DELIVERY IS FIRST CLASS>THANKS KEEP THE GOOD WORK UP.”

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Posted 1 month ago

“Super rapid dispatch which is hugely appreciated. Many thanks.”

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Posted 1 month ago

“Rip off company. Purchased two items showing in stock they send me one and an email to refund the second. But they charge me £5.99 for postage, no way would I order one item very small item for £5.99 postage. After contact they claimed they would refund the postage, had to wait for that to happen. I had to place a second order pay postage to get the missing item elsewhere, so I waited longer for my items and this delayed the job My items were only small, fit in a small jiffy bag and delivered by Royal mail 48. What makes it worse is the item they did not send was still online to buy and showing in stock. Disgrace cost me time and money.”

Helpful Report

Posted 1 month ago

Power Tools Direct is rated 4.6 based on 13,135 reviews