Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,055 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,055 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from ordering to delivery will certainly be placing more orders”

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Posted 10 months ago

“Good quality items at a competitive price. Easy ordering and delivery spot on!”

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Posted 10 months ago

“Very dissatisfied with this company, I ordered 5 LED candles for my chandelier all the same so the warm light effect would be even. I paid for fast delivery so I could have them before Christmas. They arrived on time but there were only 4 candles instead of 5 and they were in different boxes clearly short on supplies. Having contacted the company I have been given a refund for the candle that was missing the point is that I would have preferred a cancelled order instead of a refund. I did not get any apology and still have to get another candle.”

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Posted 10 months ago

“Excellent service and delivery”

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Posted 10 months ago

“Great prices, good range of products, great service. What more could you ask for?”

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Posted 10 months ago

“A Great price, great communication and quick delivery, can't ask for anymore. Thanks.”

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Posted 10 months ago

“Easy ordering and a great range of products available. Excellent value and very speedy delivery, earlier than promised and good communication throughout. Thanks Power tools direct for your great service.”

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Posted 10 months ago

“Easy online transaction. Goods arrived intact, exactly as ordered and in excellent condition. Well packaged and fast delivery.”

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Posted 10 months ago

“Good price, but poor delivery even though I paid extra for it, poor quality of customer service, mainly because of only answering to customer queries,request and complaints via email as their answer phone message tells you that this is the most efficient way , I had no tracking service with my order and was not given any information as to what was happening with it either via their efficient way of serving customers. NOT IMPRESSED AT ALL.”

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Posted 10 months ago

“I tend to research products before I purchase and so far have been well pleased in terms of quality and value. Delivery is good too.”

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Posted 10 months ago

“Paid extra for next day delivery and it arrived a day late”

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Posted 10 months ago

“Frustrating allowed me to order. Heard a week later out of stock order cancelled”

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Posted 10 months ago

“Easy to find what I was looking for and on my doorstep a couple of days later. Excellent service.”

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Posted 10 months ago

“prompt delivery of new stones for an old glaze buster, reasonable price too.”

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Posted 10 months ago

“Good choice of products and quick delivery”

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Posted 10 months ago

“Delivered on time”

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Posted 10 months ago

“19/12/23 A few issues that let this company down Firstly I paid for express delivery and it came with palletways on economy. Secondly they claim they can have a parcel out to you in two days when ordering whereas I ordered on the 7th of December and only received the package on the 19th. No apologies for it being late no explanation as why it wasn’t on express delivery. As a business owner myself if something is wrong or we haven’t met up to our customers standards we try our up most with plenty of communication and try to resolve the issue as well as offering an apology. Very poor service with no sign of a refund on the express delivery charge which I didn’t receive and no apology either for the inconvenience.”

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Posted 10 months ago

“Aw Thanks so much for providing a positive & professional service guys 🙏🏻 I managed to purchase my partners Xmas gift at the best price with youz 🙏🏻 this was massive to me as I’m on a tight budget and the prices on the item I ordered really varied and went into the hundreds…..not with you though ☺️ thanks so much 🙏🏻🙏🏻🙏🏻 I wish youz lots of love, light, laughter and continued success for 2024 🌟🙏🏻💖”

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Posted 10 months ago

“Good prices and delivery was fast.”

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Posted 10 months ago

“I ordered the goods I wanted and they arrived just as they said they would! perfect! Thank you. 😊”

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Posted 10 months ago

Power Tools Direct is rated 4.6 based on 13,055 reviews