Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,060 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service and keen prices makes this a go to supplier.”

Helpful Report

Posted 2 years ago

“Though I don’t believe it was directly Power Tools direct’s fault, the paint we ordered was due to arrive with DPD on 10th March and even though we were here the email we got from DPD said no one was in. Same thing happened the next day and then the delivery was being dropped at an arranged pick up point and never arrived and finally we got the first lot which we had to go and collect from pick up point yesterday afternoon and then the other two lots arrived at the pick up point today! The product was needed 5 days ago when it was due to be delivered and I think you should address this with DPD as your paying them to provide your business with a delivery service. We’re pleased with the product and will use your company again but the delivery service was dire.”

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Posted 2 years ago

“I ordered a product for a job and only 10 DAYS after the ordeer as semd and paid for did they finally get intouch and say there was a problem with the stock so had to cancel my order, SO I WAS WITH OUT PRODUCT AND BACK TO THE STAR ON HAVING TO FIND A NEW SUPPLIER, Would not recommend as can noy talk to anyone and there staff all working from home, Bad SERVICE!!!!!!”

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Posted 2 years ago

“Only partial order delivered, no confirmation of the rest of the order and then ask me to fill in a review!!”

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Posted 2 years ago

“Delivery was late late”

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Posted 2 years ago

“Very poor service. They take your money and never contact you if there is a delay. I paid for a 2 day delivery and on day 5 no contact. Dreadful. Can't even phone them better to go to toolstation or screwfix”

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Posted 2 years ago

“Ordered delivered just what I needed”

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Posted 2 years ago

“good service and good price (cheaper than Machine Mart)”

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Posted 2 years ago

“Excellent service, prompt and at a very reasonable price, less than half some of the other vendors looked to charge.”

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Posted 2 years ago

“power tools were easy to buy from but their courier DPD delivered to the wrong address”

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Posted 2 years ago

“ORDERED A CLARKE CALOR GAS FIRE. BRILLIANT PRICE, BRILLIANT PRODUCT AND BRILLIANT DELIVERY. HIGHLY RECOMMENDED”

Helpful Report

Posted 2 years ago

“Did not get delivery service paid for , wasn’t even dispatched on time”

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Posted 2 years ago

“I was very disappointed with the service I received, after placing my order and paying extra for 2-3 day delivery after 5 days my delivery still hadn't arrived, there was no way to contact anyone other than to email it was then another two days before I got a reply stating that my order was on its way again another 2-3 days there was no mention of a refund for the failed first delivery. I then received an email from DPD saying they would deliver and that I would receive an email of when to expect once it had left the warehouse usually around mid-morning. when arriving at work the following morning at 7.30 am an email from DPD saying they had tried to deliver but were unable to and attached a photo of an address down the road. we finally received our delivery8 days after we placed the order.”

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Posted 2 years ago

“Terrible service will not be using again”

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Posted 2 years ago

“I paid for a 2 day delivery but the item took over a week to get to me. So I am not impressed.”

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Posted 2 years ago

“Received promptly and as described, thanks.”

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Posted 2 years ago

“Paid for item but not delivered. No response to phone calls, which just direct caller to email. No response to emails.”

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Posted 2 years ago

“Took nearly 2 weeks for order to arrive despite paying for 48hour delivery.”

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Posted 2 years ago

“Items were as described and delivered on time all round good service.”

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Posted 2 years ago

“Excellent service, very efficient”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,060 reviews