Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,060 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pure service”

Helpful Report

Posted 2 years ago

“It is the first time I have used Power Tools I only bought fencing clips which were 1/3 the price of other retailers. I looked through other products and will certainly be using them again, have recommended them to other people.”

Helpful Report

Posted 2 years ago

“The product was as ordered and fit for purpose. However, I ordered on the basis of delivery in 5-7 days .... after 7 days of hearing nothing I chased and received a confirmation late that evening (technically into Day 8 after the order) that it was shipped and I would receive the item the next day. Given the lack of communication until I chased up, I get the strong impression that my order had been lost or forgotten until I took action.”

Helpful Report

Posted 2 years ago

“Great price fast delivery”

Helpful Report

Posted 2 years ago

“When I received goods quality very good but took nearly two weeks and I paid for express delivery, I hate to think how long it would take with normal delivery !”

Helpful Report

Posted 2 years ago

“Quality and price is excellent but delivery not so good, I paid for 2 to 3 day express delivery and it took 10 days”

Helpful Report

Posted 2 years ago

“I wanted an Irwin 3mm Marples M373 chisel for weeks. Saving £9 I had the chisel on my bench 3 days later. Next day delivery is an option. I chose to save money. Thanks Power Tooled Direct.”

Helpful Report

Posted 2 years ago

“Have been waiting for delivery 2 weeks after they didn't know what was my order”

Helpful Report

Posted 2 years ago

“Unfortunately lacking communication skills, very poor on this company‘s behalf ended up going to my bank to get my money back, would I buy from them again definitely not. Stop using poor excuses whenever you take people money, when a full refund was requested”

Helpful Report

Posted 2 years ago

“Excellent Service from order to delivery.”

Helpful Report

Posted 2 years ago

“Damaged items Can’t talk to anyone Description not correct, totally wrong No help for a busy business Won’t order again”

Helpful Report

Posted 2 years ago

“Very good service delivery in two days product in good condition as stated and reasonable packaging”

Helpful Report

Posted 2 years ago

“Great product delivered quickly”

Helpful Report

Posted 2 years ago

“Wide range of tools. Easy to order. Purchase arrived within a couple of days.”

Helpful Report

Posted 2 years ago

“The products purchased were excellent and prices very competitive would be more than happy to reccomend and use again”

Helpful Report

Posted 2 years ago

“The item arrived late after problems with the courier. There is no way to speak to this company on the phone despite emailing and asking for a call back. Whilst the item itself is as described, the packaging was severely damaged with some parts being handed to me separately, thankfully everything was still there. Slow responses to emails made a stressful situation worse.”

Helpful Report

Posted 2 years ago

“Cant believe how unprofessional they are. Cant comment on the quality of product ordered as we never received them. Ten days on the order scheduled for delivery in 3 to 5 days was still not sent. No update given or communication and when eventually they responded to our emails they said they are busy and the items are in their warehouse tracking through the system or words to that effect. Appalling service. They were quick to take payment though. Would never use them again.”

Helpful Report

Posted 2 years ago

“Goods as ordered but unfortunately had to chase order and weren't despatched for nearly two weeks.”

Helpful Report

Posted 2 years ago

“3-5 days delivery is more like 10-12 days. Products all great but don't order if you need them in a hurry.”

Helpful Report

Posted 2 years ago

“Their pricing is reasonably competitive. That's the good news. Their customer service is appalling, Communication is appalling, delivery charge quite pricey but their lead-times for delivery appalling. You can't speak to anyone as all communication is by email which takes ages for them to respond. I've taken the steps to remove them from my list of suppliers as everything I've purchased can be sourced elsewhere.”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,060 reviews