Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,092 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,092 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my items on Saturday and charged for express delivery quoted as 2-3 working days. Tried to phone numerous times following Friday when items still hadn’t been received but unable to get anyone to answer the phone. Emailed Friday 10.00am asking for update and received a reply at 12:00 saying item shipped with Royal Mail with tracking number. Tried to track parcel but Royal Mail not responding to tracking number. Emailed again at 1.00pm asking for information but this time no response. Item eventually showed on Royal Mail tracking on Saturday as received from sender after 5.00pm Friday night. Received Saturday. Email from PTD on Monday saying item delivered. Very frustrating company to deal with obviously had not done anything about my order until I chased it. Will go elsewhere in future due to being unable to speak on phone and lack of honest communication.”

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Posted 9 months ago

“Goods were supplied at a reasonable cost and on time.”

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Posted 9 months ago

“Not received my order….terrible service…will not recommend…what’s happened”

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Posted 9 months ago

“Paid extra for speedy delivery but still took normal time and it said with courier and it came with royal mail but product was fine .”

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Posted 9 months ago

“Excellent service, easy to use website”

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Posted 9 months ago

“Great prices and quick delivery. Will use again.”

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Posted 9 months ago

“Good competitive prices and good service, recommended website for shopping.”

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Posted 9 months ago

“All good hassle free.”

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Posted 9 months ago

“I ordered power washer in Monday and here by Friday to the very far north of Scotland. Delivery company first class in keeping me informed. No faults what so ever. Machine up and running.”

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Posted 9 months ago

“The worst company I’ve ever used professionally. Non existent customer service( email only) The lady I was dealing with was particularly poor, didn’t understand simple words and questions. Took £500 from my account for an agreed product that was in stock. It was only part delivered 2weeks late with no justification. The remaining part of the order was never going to be stocked as I called the manufacturer that expressed concern about there dishonesty! I therefore cancelled the order and arranged a collection. I waited over 4 weeks after they received the item to get my refund. Which was short! Tried to resolve and clarify over email but the incompetence is unbelievable. Avoid this company if you wish to be treated within the parameters of consumer law!!!!”

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Posted 9 months ago

“Great price and great service”

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Posted 9 months ago

“great price and very fast delivery -will be using you again”

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Posted 9 months ago

“loppers arrived quickly”

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Posted 9 months ago

“Item arrived on time very well packed. Thank you”

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Posted 9 months ago

“Fast delivery very happy quality product”

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Posted 9 months ago

“Item received as stated on delivery schedule. Pleased with purchase.”

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Posted 9 months ago

“Ordered a drag fork for use in ditch maintenance. The quality is excellent, better than I expected”

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Posted 9 months ago

“Order was dealt with promptly and was delivered on time.”

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Posted 9 months ago

“Great prices and quick delivery easy to deal with”

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Posted 9 months ago

“very help full ,and good service.”

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Posted 9 months ago

Power Tools Direct is rated 4.6 based on 13,092 reviews