Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,091 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and a very competitive price, what’s not to like!”

Helpful Report

Posted 4 months ago

“Delivery was within the time scale indicated”

Helpful Report

Posted 4 months ago

“Service at the counter was excellent. People very polite and eager to help. They even showed me the item before I purchased it as one cannot always judge from pictures on line or on brochure. The item was what I needed . Cheers”

Helpful Report

Posted 4 months ago

“Very competetive prices and delivery rapid 👌👏👏”

Helpful Report

Posted 4 months ago

“Great product and excellent service”

Helpful Report

Posted 4 months ago

“Very professional company to deal with. When a problem arose with a delivery it was sorted in 24 hours. Well done Power Tools Direct.”

Helpful Report

Posted 4 months ago

“This is the second time that I ordered Ronseal Fence Life Plus in warm stone from Power Tools Direct. Each time it was easy to order via their website and their prices are very competitive. The 5L paint tubs were packaged carefully and delivered by courier so that they arrived in excellent condition. I am really happy with this fence paint although I would suggest ordering up to double the coverage recommended on the tub (Ronseal recommend 4 tubs/20 litres for 60sqm but one coat took 4.5 tubs), bearing in mind that (1) I prefer to paint with a brush, (2) the fence panels and posts are rough sawn timber which were never previously painted and (3) one third of the fence is the reverse side so there were numerous posts and horizontal braces to paint. The photos show just one coat of paint as I haven’t finished.”

Power Tools Direct 5 star review on 12th August 2024

Helpful Report

Posted 4 months ago

“Great price, fast delivery!”

Helpful Report

Posted 4 months ago

“One bottle in a pack of five did not have the top secured tightlyresulting in a slight leek. Other wise a great service, thank you.”

Helpful Report

Posted 4 months ago

“Very fast delivery informed all the way The Jack is high quality”

Helpful Report

Posted 4 months ago

“Would rate this lower if it was possible I have ordered twice from these and the first item took over a week and the second still hasn't arrived six days later”

Helpful Report

Posted 4 months ago

“Goods arrived quickly, well packaged and in good condition.”

Helpful Report

Posted 4 months ago

“WITHOUT DOUBT THE WORST CUSTOMER SERVICE OUT THERE … *AVOID THIS COMPANY*”

Helpful Report

Posted 4 months ago

“Ordered a Framing Nail gun and it was delivered next day. Can't get better than that. Excellent service”

Helpful Report

Posted 4 months ago

“Great service, my item was delivered quicker than stated which was a bonus and the prices are good as well.”

Helpful Report

Posted 4 months ago

“Good range of well-priced, good quality tools delivered quickly in excellent packaging.”

Helpful Report

Posted 4 months ago

“Delivered promptly. Good value.”

Helpful Report

Posted 4 months ago

“Poor communication ,”

Helpful Report

Posted 4 months ago

“SOME OF THE WORST CUSTOMER SERVICE OUT THERE ….. NO RESPONSE TO EMAILS NO RESPONSE TO TELEPHONE CALLS NO RESPONSE TO ANYTHING I WOULD RECOMMEND YOU AVOID THIS COMPANY AND OPT TO SPEND YOUR MONEY ELSEWHERE ….”

Helpful Report

Posted 4 months ago

“I wanted to order 4 cans of plasti-kote Azelea garden paint which was advertised with free delivery. On completion a £9 delivery charge was added?. I left a vm with customer service to date I have had no response or reply as to why the item advertised did not qualify for free delivery so I have not ordered. I understand that a company has to make a profit and sometimes it uses outside delivery drivers but it needs to be made clearer and not mislead customers , even ordering 1 item will still incur a charge so the items are not as advertised. Reading reviews on trustpilot this seems a unreliable company to deal with and I don't want the hassle of trying to get a refund if my order goes wrong, buyer beware!”

Helpful Report

Posted 4 months ago

Power Tools Direct is rated 4.6 based on 13,091 reviews