Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,138 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can only give them a five-star”

Helpful Report

Posted 4 months ago

“Simple process to order and confirmation. Delivery took a few days so no problem at all. I’ll defiantly look at their site again next time I require tooling.”

Helpful Report

Posted 4 months ago

“Great service”

Helpful Report

Posted 4 months ago

“Very poor communication, orders not delivered on time despite paying premium. Unable to contact on phone they did eventually respond on email but it was as though that jolted them to deliver, really frustrating. I had to cancel the workman who was coming as it took way too long. When the products came (I had to place 2 orders) I was pleased with the product and the price however, this does not make up for the is this product going to arrive feeling.”

Helpful Report

Posted 4 months ago

“Great company with good communications thank you - will definitely purchase from again”

Helpful Report

Posted 4 months ago

“Bit slow to deliver short on updates”

Helpful Report

Posted 4 months ago

“Excellent”

Helpful Report

Posted 4 months ago

“Fast delivery”

Helpful Report

Posted 4 months ago

“Needed a pump by a certain date. Company was impossible to contact by phone to confirm stock, although it was showing on website as 'in stock'. Eventually took a chance and placed order. Later received a reply to one of our e-mails sent to addresses shown on the website and on Facebook. Pump arrived in time, as promised and at a good price but company really needs to improve their 'accessibility' and 'contactability'.”

Helpful Report

Posted 4 months ago

“Absolutely pleased with the product, service and delivery”

Helpful Report

Posted 4 months ago

“Vary prompt delivery .really pleased”

Helpful Report

Posted 4 months ago

“Very easy to use the website and purchase the product, which arrived very quick. I was kept informed about the delivery at every stage.”

Helpful Report

Posted 4 months ago

“terrible service , ordered on 3rd still no delivery on the 9th , held job up , emailled and left messages 4 times , no response , un manned phone rang all day throughout the day , in the end had to order elksewhere and will be claiming refund ,”

Helpful Report

Posted 4 months ago

“Good seletion of products, well packaged but delivery was slow.”

Helpful Report

Posted 4 months ago

“Need my order next day maybe two. Not three weeks. poor”

Helpful Report

Posted 4 months ago

“Great price, excellent product quality, well packed and delivered on time.”

Helpful Report

Posted 4 months ago

“Fast Efficient service .. Highly Recommend”

Helpful Report

Posted 4 months ago

“Ordered 6 Items on line, paid 2 days later chased up twice before response Next day 3 Items delivered No correspondence still i go on line and see 3 Items to be refunded”

Helpful Report

Posted 4 months ago

“great great”

Helpful Report

Posted 4 months ago

“Great product and website,but very slow delivery,I still have not received my purchase,power tools direct are saying it's in transit but DHL website says they have not received it yet”

Helpful Report

Posted 4 months ago

Power Tools Direct is rated 4.6 based on 13,138 reviews