Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,242 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,242 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I FIND POWERTOOLSDIRECT FIRST CLASS SERVICE>WHEN YOU ORDER A PRODUCT YOU GET AN EMAIL REPLY TO SAY THEY HAVE YOUR ORDER THE DELIVERY IS FIRST CLASS>THANKS KEEP THE GOOD WORK UP.”

Helpful Report

Posted 4 months ago

“Super rapid dispatch which is hugely appreciated. Many thanks.”

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Posted 4 months ago

“Rip off company. Purchased two items showing in stock they send me one and an email to refund the second. But they charge me £5.99 for postage, no way would I order one item very small item for £5.99 postage. After contact they claimed they would refund the postage, had to wait for that to happen. I had to place a second order pay postage to get the missing item elsewhere, so I waited longer for my items and this delayed the job My items were only small, fit in a small jiffy bag and delivered by Royal mail 48. What makes it worse is the item they did not send was still online to buy and showing in stock. Disgrace cost me time and money.”

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Posted 4 months ago

“Very pleased with purchase perfect for my limited space”

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Posted 4 months ago

“Good prices on screws but slow delivery. A week and a half for in stock items is well behind most online suppliers”

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Posted 4 months ago

“Ordered two items and paid £5.99 for postage, I thought postage was a little expensive when it arrived by Royal Mail 48 which was not £5.99, but to make matters worse they sent one item and an email to say the second was out of stock, it was still showing in stock after this happened so they are selling items they know are out of stock. No way would I of ordered the one item with a postage charge of £5.99, they did say they would refund me the postage but that did not happen, they only refunded the missing item. I have now had to place an order elsewhere to get the second item and pay for postage, so this company has cost me money and wasted my time. I would not recommend ordering from them .”

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Posted 4 months ago

“Ordered tie backs 14th November with paid express delivery, now 26th November no show will never use this company again 😑.”

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Posted 4 months ago

“Don't bother ordering from this company i have paid £8.95 next day delivery on my order on the 15th Nov and i still haven't received my order they are a joke they don't answer emails or the customer service number if i could give them no stars i would”

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Posted 4 months ago

“Not the first time I have ordered off Power Tools. Excellent value and service. No problems with delivery.”

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Posted 4 months ago

“Placed order on a Sunday for 2 tins of spray paid £7.95 express delivery and item didn't arrive until following Monday after I emailed on Friday asking when I might receive my delivery.”

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Posted 4 months ago

“A review was invited so here it is. Express delivery - over £10 took 8 days - much too long. Silicone was old and no nozzles supplied as per the illustration. No answer on phone. Have send an email requesting rectification and will update review if matter is satisfactorily resolved”

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Posted 4 months ago

“Item purchased might have been small but paid for express delivery, but item not dispatched till 5 days later not happy at all.”

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Posted 4 months ago

“kept informed about delivery details”

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Posted 4 months ago

“Super quick delievery. Easy to navigate site. Great heavy duty garden pruners”

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Posted 4 months ago

“Great price, quick delivery and really helpful staff when I emailed to correct an error I had made in my order.”

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Posted 4 months ago

“Very good price and delivery charges. No hassle ordering and quick delivery. Thank you.”

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Posted 4 months ago

“Brilliant service”

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Posted 4 months ago

“No problems. Prompt delivery and customer care good”

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Posted 4 months ago

“I have got an email to write a review but I haven't got my parcel yet. Ask me when I have my order at home and I can check it.”

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Posted 4 months ago

“ordered screws for a job lots of ! £500 plus , said 2-3 day delivery , week later nothing , called went to voicemail , emailed customer service been quicker to post it ! lack of communication and speed of replying is very poor ! had to order from another company as need to jet job done !”

Helpful Report

Posted 4 months ago

Power Tools Direct is rated 4.6 based on 13,242 reviews