Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,094 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,094 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for an air-fed welding helmet. Price was very good and the item was delivered a day early - excellent service”

Helpful Report

Posted 1 year ago

“Poor service. Late delivery. No explanation, No offer of a discount. Impossible to reach somebody by phone. They do provide a phone number but then an automatic message tells you that 'they found it's more efficient for us the clients to write to them'. Yeap, I bet they did. AND we ordered 17 generators this time. If that's how they treat a Charity who ordered over 50 generators God save you if you order an electric screewdriver.”

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Posted 1 year ago

“Order was correct and delivered promptly, thank you for a good service. I will not hesitate to order from you again and recommend you.”

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Posted 1 year ago

“Easy to order and PTD had what I wanted in stock, unlike a lot of local suppliers. Competitively priced too. So a big plus there. I prefer to have goods delivered to a local pick up point if possible rather than my house which unfortunately is not possible with Royal Mail. Their predicted delivery days are also very unreliable. So, an alternative courier option would be good.”

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Posted 1 year ago

“Recently ordered a generator online. Received faster-than-expected delivery and I am very satisfied with both the product and the service that I received”

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Posted 1 year ago

“Poor, unreliable service: - delivered only 11 of our Seventeen !! generators. - no communication - no notification - no apology - no offer of compensation - over half a dozen unanswered desperate calls. Poor, poor, poor.”

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Posted 1 year ago

“Excellent service very god product at a very good price, many thanks”

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Posted 1 year ago

“The items were as described, good value. However I paid for express delivery and still waited for a week which was disappointing as I needed one of the items in a hurry”

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Posted 1 year ago

“The box arrived without any outer wrapping and had been re-sealed in transit. Some of the small bits were missing and it was a pretty frustrating couple of hours trying to figure out what was missing as they don't give you a parts list! However after a couple of e-mails to Power Tools Direct they gave me a full refund so that was pretty good service. Things will go wrong, and when they do, it's how the thing is dealt with that's important.”

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Posted 1 year ago

“Great product and delivery”

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Posted 1 year ago

“very helpful, quick delivery, great quality product (valve Spring compressor”

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Posted 1 year ago

“Next day delivery very impressed”

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Posted 1 year ago

“Very happy with my order with the express delivery service as it arrived within one day of it being shipped.”

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Posted 1 year ago

“fast service delivered as promised, saved a heap on items which never seemed to be in stock at local chain suppliers,”

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Posted 1 year ago

“Great price. Fat delivery. Excellent comms”

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Posted 1 year ago

“Got my art paint cheap and good quality”

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Posted 1 year ago

“Easy to use website, great prices and fast delivery. Perfect.”

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Posted 1 year ago

“delivery and products ok”

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Posted 1 year ago

“My order arrived sooner than I expected and the parcel contained the right products. Well done! However, some of the spray bottles were leaking as they were packed laid down instead of standing up. I know it is not easy to have the right packaging for everything. I can't rate 5 stars because of the leak (it could be due to the transportation as well) but I will definitely order again with Power Tools Direct. Thank you.”

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Posted 1 year ago

“Excellent service, goods arrived earlier than expected and they were the cheapest”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,094 reviews