Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,141 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was easy and very well organized!!! Thanks!!!”

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Posted 3 years ago

“There was no problems. The item is perfect.”

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Posted 3 years ago

“The product is good value, however the service and delivery needs improvising. You accepted the order when goods were not in stock. When the goods did not arrive as expected, I emailed an enquiry, you replied and informed me that one item was not in stock. still no information about when to expect delivery. not good!”

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Posted 3 years ago

“Item paid for via PTD website as item showed in stock, day before delivery was told by PTD item not in stock and credit raised. PTD could not say when item would be back in stock so fair play raised the credit quickly. This despite PTD eBay shop at the time was still showing stock . Poor and won’t use PTD again.”

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Posted 3 years ago

“Item arrived damaged but they refunded quickly, hence the four stars”

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Posted 3 years ago

“Quick servicem reasonable prices”

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Posted 3 years ago

“I bought a Clarke puddle pump, it was cheaper than at Machine Mart, in stock and I received it the next day. Their service could not be better.”

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Posted 3 years ago

“I needed two electric panel heaters and only one was in stock with Power Tools. After ordering I found the item cheaper and it arrived quicker from another online retailer. As the 3-star rating prompts however, the purchase from Power Tools was "acceptable" and to be fair the item is not really their core product range.”

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Posted 3 years ago

“Fast efficient service. Tools at a great price with fast delivery times. Edinburgh Fencing Company”

Power Tools Direct 5 star review on 8th June 2021

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Posted 3 years ago

“Very happy”

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Posted 3 years ago

“Made an order that was showing on your website as being in stock and waited the expected lead time for delivery. One item of my order arrived on the last day of expected delivery time, no explanation of where the rest of the order was until I emailed. Gosia informed me the rest of the order would be delivered the next day. Order arrived still with 5 items missing.. Again no explanation by you guys given until I chased it up by email again. I asked what the delay was as all items were showing as in stock at point of order. Gosia replyed that it was a delay coming from the manufacturer, therfore the items were not in stock. I decided to have a refund on the items not revived as Gosia informed me they anticipated mid June for resupply and still your website is saying you have them in stock. I think this is very misleading for customers. I have checked other review sites to make sure this wasn't a "one off" but it would appear this is a regular negative review you receive.”

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Posted 3 years ago

“Excellent value and service. Thank you.”

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Posted 3 years ago

“Excellent service thank you.”

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Posted 3 years ago

“Excellent service and very quick delivery. I ordered some spare black and decker spools for my strimmer trimmer and received them really quickly. Great service.”

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Posted 3 years ago

“Great service thank you Prompt delivery and well packaged”

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Posted 3 years ago

“Great products at a decent price with quick delivery, used them many times.”

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Posted 3 years ago

“Good web site; comprehensive catalogue; easy online ordering; purchase delivered promptly and as described. And competetive prices.”

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Posted 3 years ago

“There was no communication about delivery dates. Driver just came 5 minutes after I got home no priory communication.”

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Posted 3 years ago

“great received very fast”

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Posted 3 years ago

“Great sevice and quick delivery.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,141 reviews