Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,204 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Availability, price and order process was all straightforward but the delivery let it down. Having paid extra for express delivery I was confused and disappointed when tracking information showed that the parcel was delayed by the carriers - DHL - with no explanation as to why. I chased the sales team twice and eventually the parcel turned up, delivered by a ‘man with a van’ not the regular DHL delivery man. It arrived JUST within the time frame!”

Helpful Report

Posted 3 years ago

“Great prices on the products I needed (Command hanging strips) with reasonable shipping times.”

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Posted 3 years ago

“Good prices, quick delivery, very good overall, BUT! would be nice if they would provide a telephone service, so you can verify important things quickly, Also, an option to collect, so you can save on delivery cost!”

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Posted 3 years ago

“Excellent range of tools.”

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Posted 3 years ago

“Very good service. Just a minor comment on far too big a box and consequently plenty of thankfully paper packaging Thank you.”

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Posted 3 years ago

“Very good service Cheers”

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Posted 3 years ago

“I have already taken part in a review and have asked for a replacement cutting head protective cover which was smashed on arrival at number 63. It would be good to be able to transport it in a car safely.”

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Posted 3 years ago

“Recently ordered Clarkes wood burner, great price and good service. Expect deliveries to be delayed due to current climate, overall very happy and will use their services again.”

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Posted 3 years ago

“it came quick and is what I wanted”

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Posted 3 years ago

“Fast service, reasonal price for good named product. Would have no hesitation to use again. Thank you!”

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Posted 3 years ago

“All good on time and everything as ordered.”

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Posted 3 years ago

“Prices ok, easy ordering and prompt delivery.”

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Posted 3 years ago

“Easy website, good products and simple to use. A little confused over delivery but this was down to the courier.”

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Posted 3 years ago

“I had to chase up the order, however, once I had made contact the order was fulfilled. The item was delivered well packaged with no damage.”

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Posted 3 years ago

“Excellent service, web site easy to use, prompt delivery. No complaints!”

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Posted 3 years ago

“The service from Power Tools Direct was fair and reasonable, unfortunately the item I ordered was out of stock. The response from PTD was professional and above reproach, they refunded the purchase price immediately. Thank you for your honest approach to online sales. Well done Power Tools Direct”

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Posted 3 years ago

“Generally pleased with the service with the order being delivered on the expected date. However, my order was placed without an account and there was no communication from PTD to follow the order progress. Probably not a problem with an account. When I enquired about delivery the response was prompt and useful. I would use PTD again now I have set up an account.”

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Posted 3 years ago

“Good services, with no issues”

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Posted 3 years ago

“Easy to order. Arrived within expected period.”

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Posted 3 years ago

“Items arrived in good time and seem to be correect. Haven't used the deck sealant yet!”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,204 reviews