Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,056 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,056 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product very quick delivery”

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Posted 1 year ago

“Everything was first class. Well done.”

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Posted 1 year ago

“Great service fast delivery quality items great to do business with you.”

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Posted 1 year ago

“Goods arrived when they said in good condition (EverBuild Trowel Mastic - very nice). I'd buy from this firm again.”

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Posted 1 year ago

“Seems like they don't keep some/all items in stock despite their website saying so. Ordered an item for next day delivery as I needed it for an urgent job, paid extra and didn't receive till a week later. When arrived could see on packaging the order they had placed to supplier and then outer packaging showed delivery to me. Despite emails they went unanswered and when they did come back to me they tried to blame courier company DHL. No apologies. Would'nt order again from here sorry. How they can possible say they can get an item to you next day and have the cheek to charge extra for next day delivery when they know the item has to be ordered their side and then forwarded so minimum 48 hours seems a little bit dishonest. This might not apply to all items but certainly was my experience.”

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Posted 1 year ago

“really helpful and our order was very prompt”

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Posted 1 year ago

“I had a problem with an order, it was dealt with immediately and so efficient and so nicely. I have used Powertools before this specific order, and I will always return here.Prices and quality and customer services are fantastic. Thank you.”

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Posted 1 year ago

“Rotary sieve arrived in good time - although one edge of packaging was split the goods were not damaged. Easy enough to put together (I'm 75 with arthritic hands) and it works a treat.”

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Posted 1 year ago

“Exactly what I ordered and delivered on time. Recommend seller”

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Posted 1 year ago

“Excellent!”

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Posted 1 year ago

“Ordered an item and after 8 days requested a refund has it was not shipped , however in error I ordered from power tools and I had no issues the item was shipped within a day and delivered In two so great service I think the first order was not shipped has they could have been waiting for stock but didn’t communicate this , going on the second order I would definitely order from Power tools again”

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Posted 1 year ago

“Quick service thank you.”

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Posted 1 year ago

“Delivery of log splitter was prompt and all in good order.”

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Posted 1 year ago

“Great company, quick delivery.”

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Posted 1 year ago

“Quick delivery and easy to order online”

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Posted 1 year ago

“Parts were a good price and delivered on time.”

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Posted 1 year ago

“Nice product that I really wanted but let down by poor delivery service, and ended up not having the products for the event I needed them for.”

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Posted 1 year ago

“I found the despatch & delivery time a bit slow compared to other companies I have used. The item arrived slightly damaged and dealing with customer service was quick and painless despite the fact the telephone number is only a recorded message and all contact is through email. A partial refund was issued for the damage to the item, the amount was very fair and processed very quickly. All in all a satisfied customer. Thank you PowerTools Direct Team.”

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Posted 1 year ago

“Ordered rasps were at the right price and dispatched promptly, would use again”

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Posted 1 year ago

“Extremely efficient great range of products.”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,056 reviews