Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,055 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,055 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery times are very poor, waited over a week for a delivery”

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Posted 1 year ago

“Good prices, quick delivery and in perfect condition. Great service.”

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Posted 1 year ago

“A company built on false promises, fake stock levels, and awful communication, and lies. YOU CANNOT HIDE BEHIND THE EXCUSE 'We are online only so therefore don't use a telephone' That's outdated, pathetic, and gives a dreadful customer experience. Why on earth don't you listen to all the awful reviews about your service and do something about it? I, as many, have used you once and will NEVER use you again. You are losing customers daily for a totally avoidable reason.”

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Posted 1 year ago

“Absolutely superb service, amazing stock listings, first time buyer will definitely use again 10out of 10 many thanks”

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Posted 1 year ago

“Excellent service, would use them again 100%”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Great quick service and great prices”

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Posted 1 year ago

“Very poor customer service. I waited four weeks for this and had to chase up on several occasions. Waited ages for a reply, you can't even ring these people and speak to them. I will never use again, very disappointed.”

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Posted 1 year ago

“Received as described and on time - very happy”

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Posted 1 year ago

“Excellent value for money and very prompt delivery”

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Posted 1 year ago

“Bad communication not told my product was delivered to pick up point, I was told it wasn't in stock for weeks, instead it got delivered after I change my plans for the use of the chainsaw. Got direct information from Hyundia telling me my product had been returned and as for DPD they useless not even letting me know my product was at the pick up point . So between you I am very disappointed, I had to change so much of my plans because I was told I would not get the product in time and then to find out it had been at the pick before when I could of got it and taken it with me. NOT HAPPY. Nearly a month before I got it, had to be another product sent out direct from Hyundai, they have been Fantastic and the best anyone could wish for. Will not use your company again.”

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Posted 1 year ago

“Really quick delivery 5star service quality product. 👍”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“As mentioned in multiple other reviews the delivery is slow / late. Customer service was ok but it took multiple emails to chase where orders were and was a week later than the 2 weeks it said to get some boxes of screws out. Will not be using again.”

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Posted 1 year ago

“Price, delivery etc all good. Turfing iron is well made. However, even with sharpening it (recommended), it's still hard work! Phew!”

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Posted 1 year ago

“Brilliant service, ordered and reviewed goods within 3 days, plus great value compared to high street prices.”

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Posted 1 year ago

“Ridiculous place order wait 8 days with no communication then email to find out why,, not in stock awaiting delivery, IF IT ISN'T IN STOCK DONT OFFER IT, or at least contact and inform your customer, this isn't rocket science it is poor customer service”

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Posted 1 year ago

“Service let down by slow delivery. I paid extra for express delivery, and given a timeframe of 4-5 days for delivery. It actually took 9 days to arrive.”

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Posted 1 year ago

“Item information doesn't specify shank size. It's 11mm which is too big for my drill.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,055 reviews