Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,116 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer services was extremely poor. There was no contact to tell me the product was out of stock and then after chasing, received an email two weeks later to say the order had been cancelled. Would not recommend buying from Power Tools Direct to anyone. Really disappointed that 2weeks on I don’t have the product I wanted in the first place.”

Helpful Report

Posted 3 years ago

“Excellent. Quick delivery.”

Helpful Report

Posted 3 years ago

“bought two benches and paid £350 next day received a full refund no reason given, no comms whatsoever to explain”

Helpful Report

Posted 3 years ago

“Bought a pack of 4 Masterlock padlocks. Arrived quickly. No problems.”

Helpful Report

Posted 3 years ago

“Very fast very good service.”

Helpful Report

Posted 3 years ago

“Waited a long time to receive my order. Received an email to say one of the items wasn't in stock where they refunded the item. Then, only received part of the remaining order. Contacted customer services where I was told they sent out the full order. Clearly a packing issue as two items were missing. They then told me its tough, I'm not getting my products or a refund!!! I've never been treated this way by a company in my life and I would simply call this an act of theft.”

Helpful Report

Posted 3 years ago

“Good price, great choice and prompt delivery.”

Helpful Report

Posted 3 years ago

“Good product, good service and good price”

Helpful Report

Posted 3 years ago

“Great service & product”

Helpful Report

Posted 3 years ago

“Excellent service from this company !”

Helpful Report

Posted 3 years ago

“I recently purchased a Sealey Wooden Machinists Toolchest from this company. The item was very well made and well packed. I would certainly buy from them again.”

Helpful Report

Posted 3 years ago

“excellent price qand quality”

Helpful Report

Posted 3 years ago

“Never bought from Power Tools Direct before. I am glad that I did. Product was as described, arrived packed well and was good value for money.”

Helpful Report

Posted 3 years ago

“Quick, easy, fast. Just what I needed.”

Helpful Report

Posted 3 years ago

“The metal rule I ordered was supposed to be 25mm wide but it was 30mm wide too big for what I wanted.”

Helpful Report

Posted 3 years ago

“Excellent product selection, keen prices and prompt delivery. What more do you need?”

Helpful Report

Posted 3 years ago

“Great Item just what I wanted. Excellent Service and Quick Delivery”

Helpful Report

Posted 3 years ago

“gave a good service as promised”

Helpful Report

Posted 3 years ago

“proper job, thank you”

Helpful Report

Posted 3 years ago

“Excellent item and good communication and delivery great company to trade with”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,116 reviews