Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,116 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No correspondence- no delivery - very poor all round”

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Posted 3 years ago

“Just what I wanted at a competitive price. Fast delivery. I was disappointed that it was delivered in its original box so it arrived very bashed with loads of sellotape as it's a practical gift for Xmas! Not tested yet but I'm sure it'll be fine.”

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Posted 3 years ago

“Great service! My orders were dealt with efficiently and delivered within the timescale provided.”

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Posted 3 years ago

“Great product great price Fast delivery”

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Posted 3 years ago

“Prompt efficient super service”

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Posted 3 years ago

“Good machine Thanks”

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Posted 3 years ago

“When the order hadn't arrived I tried contacting them to be told by a voicemail that all employees were working from home and that I had to email my query. I received an email.the following day to be told the items hadn't even been sent. I needed them for my business which meant I had to disappoint customers. They finally arrived 15 days after I ordered them. It was my 1st order with them and will definitely be my last.”

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Posted 3 years ago

“Great service decent prices too ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“I still have not received my tools I am very angry I will report I need it immediately”

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Posted 3 years ago

“Order item on express delivery sent the wrong item. A further 19 days to receive the item I ordered. Customer service is contactable only online and not very helpful at best. Worst company I've ever used. Avoid”

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Posted 3 years ago

“Order delivered quickly, no problem”

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Posted 3 years ago

“very pleased with item”

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Posted 3 years ago

“Good price and kept us informed about dispatch. Delivery took a week because it came in a Royal Mail wrapper that said the packaging was damaged when it reached them (a corner had punctured the Jiffy bag). Would use again.”

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Posted 3 years ago

“Like the product but not the service still not had my second order and not received my money back for my first order.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“PowerTools direct is one of the worst company's I have ever purchased anything from. I have emailed them numerous times and have had no answers to my queries. I paid for my order in full and have had no goods and no clarity of what is going on. The matter is now with my solicitors in order to take legal action. It's impossible to communicate with them by telephone as no one answers the phone. I unfortunately drove 80 miles to the company premises only to have a so-called manager "Andrew" say that he knew nothing abd could do nothing??”

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Posted 3 years ago

“A novel product that does the job well and makes life a little easier”

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Posted 3 years ago

“Very good value. Prompt delivery Excellent”

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Posted 3 years ago

“Great products at a good price and reliable delivery....Thank you.”

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Posted 3 years ago

“Ordered a portable gas heater which was showing in stock and available for delivery within 2/3 days. Paid extra for fast delivery. After five days and an enquiry, firm replied that item was not in stock and not expecting delivery from supplier until just before Christmas (delivery then not available until after holiday period). I subsequently cancelled the order. After checking reviews it would appear other customers have commented on PTD showing items in stock which clearly were not. Has to be said this is poor business practice to put it mildly. Only positive hence one star is a prompt PayPal refund.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,116 reviews