Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,060 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my Fein multi-tool very quickly, it is an exceptional quality piece of kit. Thank you”

Helpful Report

Posted 1 year ago

“All good so far, delivery on time and pleased with item”

Helpful Report

Posted 1 year ago

“GREAT FAST SERVICE”

Helpful Report

Posted 1 year ago

“Arrived quickly in good condition”

Helpful Report

Posted 1 year ago

“Hi Everybody. Bought this repair kit few days ago and tested it as soon as arrived. It is absolutely useless kit as never cured when it was applied on the windscreen. Do not waste your money and time.”

Helpful Report

Posted 1 year ago

“I think spending over £50 the postage should be free”

Helpful Report

Posted 1 year ago

“Parts arrived on time and as described, thank you”

Helpful Report

Posted 1 year ago

“I ordered 13 units of an item. But, was sent only 8 units. When i placed the order the item had a stock in excess of 70 units. Hence, it is very questionable. The company is so arrogant that they did not check with me as a customer whether i would like to proceed ahead with the order of 8 instead of 13. Very unprofessional and rude. Fortunately, since i paid with paypal they had to reimburse the rest. The company does not seem to do what it should - offer basic communication, respect and courtesy. Will not use them again as i have bought from other suppliers for years without any issues. Also, their postal cost is high.”

Helpful Report

Posted 1 year ago

“Keen prices and very fast delivery - will use them again.”

Helpful Report

Posted 1 year ago

“Very prompt postage”

Helpful Report

Posted 1 year ago

“Great selection, great service & keen pricing. Cheers.”

Helpful Report

Posted 1 year ago

“Product was a good price and delivered quickly Will deal with again”

Helpful Report

Posted 1 year ago

“50mm X 50mm post caps were of good quality and finished the job nicely 👍”

Helpful Report

Posted 1 year ago

“You cancelled the order and did not deliver the product. Why are you asking for a review?”

Helpful Report

Posted 1 year ago

“Excellent products, prices and delivery! Many thanks PowerTools Direct!👍”

Helpful Report

Posted 1 year ago

“Delivery was attempted on a Friday at 19:30 (Outside business hours) and then apparently delivery was attempted again Monday at 16:40 when we were open (DPD POD shows the back of the vehicle and not our premises so proves the driver didn't even attempt to deliver, we also didn't receive a calling card through our door). Tried to call Power Tools Direct but they seem to no longer believe in telephone conversations. Emailed 3 times on 3 consecutive days without a reply. Very poor communication and customer service, unfortunately.”

Helpful Report

Posted 1 year ago

“item as described and delivered within time period”

Helpful Report

Posted 1 year ago

“Needed for a job 60 miles away so timing important.Charge 7.95 for delivery 2-3 days but not arrived or even notified of despatch on day 4. Tried to call but telephone number directs you back to email and so far not even an acknowledgment. My first and last purchase.”

Helpful Report

Posted 1 year ago

“Arrived on time quick delivery exactly what I wanted thank you”

Helpful Report

Posted 1 year ago

“Great prices ,good communication and fast delivery, thank you.”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,060 reviews