Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,143 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor communication. Late delivery even though we paid extra for express delivery. Ordered Monday with a two day delivery and it arrived on Friday afternoon, putting our job behind by two days, costing us both time and labour. When we emailed to ask for the order to be cancelled after we found it hadn't been dispatched on Wednesday and we had no further replies.”

Helpful Report

Posted 3 years ago

“very good servies”

Helpful Report

Posted 3 years ago

“Absolutely useless, after waiting for despatch a refund was returned instead. I then had to enquire about my order. To be told, oh actually we don't have any in stock.”

Helpful Report

Posted 3 years ago

“Terrible!! Unable to contact anyone for help post order. No email confirmation. Would never order again.”

Helpful Report

Posted 3 years ago

“Good product delivered on time”

Helpful Report

Posted 3 years ago

“All good-product, packing and delivery. Oh and competitive price!”

Helpful Report

Posted 3 years ago

“Great product at at decent price. Good communication and well packaged delivery.”

Helpful Report

Posted 3 years ago

“Advertised they had a product, then notified a few days later its not in stock, possibly put me off using sgsib if they came up in another search.”

Helpful Report

Posted 3 years ago

“Very helpful and pleased with the goods ordered from you directly”

Helpful Report

Posted 3 years ago

“Hopeless. The tool I ordered was then cancelled, after paying for it, as it was out of stock. So why did it say it was in stock at the time of ordering!??”

Helpful Report

Posted 3 years ago

“Excellent product; good value for money; good delivery. I would have appreciated the item being wrapped better. I purchased a LONG HANDLED BORDER TROWEL. Just a bin-liner wound around it was insufficient and it came crashing THROUGH my letterbox, down on a tiled floor. I suggest that the steel blade could have been wrapped in some cardboard before the black plastic was applied. Having said that, I would buy from you again! Hope this is a helpful comment... it’s meant to be!!! —Thanks!”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Splendid care and attention to my needs. A no fuss and nonsense refund. A firm to trust. Their advice was accurate and effective. Faultless.”

Helpful Report

Posted 3 years ago

“Good Prices. Good Tools. Decet delivery service”

Helpful Report

Posted 3 years ago

“Good price and delivered as promised.”

Helpful Report

Posted 3 years ago

“Super fast service selling top quality goods”

Helpful Report

Posted 3 years ago

“Amazing service quick and easy”

Helpful Report

Posted 3 years ago

“Took order & payment, then acknowledged order but item not in stock. Refund took ages although probably banks fault”

Helpful Report

Posted 3 years ago

“I received my products (tough wipes) in a poor condition. Because they didn’t have foil protector on the top they leaked all in the box. I can only conclude from this that they will dry out more quickly. Customer service asked me to send photo of wipes , which I did & also of the box. But I had thrown away as it was very wet on my floor & didn’t think I needed it. They haven’t contacted me again so I presume I will have to put up with the situation & never use them again.”

Helpful Report

Posted 3 years ago

“Ordered on the 8th of Feb and received on the 10th of Feb on standard free delivery. I did not opt for the paid delivery as i was not in a rush. i should say impeccable delivery service. The ordering process was smooth too. i have not had a chance to use the product yet and hence this is only the rating for Power Tools Direct ordering and delivering process.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,143 reviews