Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,060 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery came before expected, thank you.”

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Posted 1 year ago

“I bought Ronseal vanish.. process was very informative, and good quality and prompt delivery. Keep it up the good service”

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Posted 1 year ago

“The product I ordered was delivered in perfect condition in spite of Power Tools Direct’s preferred delivery company, DPD, having been overwhelmed with parcels due to the postal strike . Great customer service .”

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Posted 1 year ago

“Easy to order quality goods fast delivery”

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Posted 1 year ago

“quick delivery, properly packaged and a decent price.”

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Posted 1 year ago

“Speedy service with tool carefully wrapped”

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Posted 1 year ago

“great products, excellent service.”

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Posted 1 year ago

“The prices of the items I ordered was very competitive and despite one being damaged upon arrival, the company replaced the item with a minimum of fuss.”

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Posted 1 year ago

“Received as described. ps, the delivery driver was 10/10 even called back late afternoon after I was out when he first called. pete”

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Posted 1 year ago

“Terrible service. Ordered two SDS chisels for a job on Monday, got in touch the following Monday as they hadn’t even been dispatched. Got a dispatch notice on Tuesday, the day I needed them for and another week later and they still haven’t been delivered. So over two weeks now and no hint of getting them. Won’t be using again.”

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Posted 1 year ago

“The goods came quickly.”

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Posted 1 year ago

“Prompt delivery considering the postal service.”

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Posted 1 year ago

“Appalling service, Took my order and payment for next day delivery, yet 4 days later DPD are saying delivery could be be a few more days and they can't confirm the date. Tried to speak to Power Tools Direct, but no phone number. E- mailed and asked them to call me, but, they refused. the delayed delivery has halted production, we asked Power Tools Direct if we could refuse the delivery in order to purchase locally, but where advised they may charge us for a refused delivery. Not Good Enough. Shall not use this company again..”

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Posted 1 year ago

“Good communication, good price. Thank you :-)”

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Posted 1 year ago

“Easy to order, good communication but poor packaging. I ordered a bill hock which was coming through the little bit of foam and black plastic wrap when it arrived. Sharp objects need safer wrapping”

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Posted 1 year ago

“I'm still waiting for my order, dispatched on 5 December”

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Posted 1 year ago

“Rubbish delivery service used by Powertools Direct, unable to track and postponed four times already. Still waiting . Also unable to call Powertools Direct. Not impressed .”

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Posted 1 year ago

“Efficient service, even delivered a day before expected.”

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Posted 1 year ago

“The delivery driver was particularly helpful”

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Posted 1 year ago

“ordered 2 keyed alike padlocks, arrived a day late, tracking number didn't work 'items not tracked until attempted delivery made'”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,060 reviews