Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,112 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,112 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You accepted the order and took my money. Two days later you told me the item wasn't actually in stock and you couldn't supply it. You did refund me but it doesn't encourage me to use you again.”

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Posted 2 years ago

“Can’t review items as after ordered placed we were notified that unfortunately due to a stocking error they didn’t have the items ordered in stock and didn’t have a confirmed restock date from the supplier and had to cancel the order. Would give 5 stars for customer service and prompt refund.”

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Posted 2 years ago

“Excellent delivery. Goods were well wrapped.”

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Posted 2 years ago

“Fast delivery and quick to sort problems”

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Posted 2 years ago

“The water pump was perfect and just right for what we needed it for.”

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Posted 2 years ago

“Excellent service. Order was placed in the busy Christmas period and arrived 2 days later.”

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Posted 2 years ago

“Hi, sorry but I didn't receive my stuff,why?”

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Posted 2 years ago

“Great. Efficient service”

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Posted 2 years ago

“Quick service but I felt communication about delivery was limited.”

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Posted 2 years ago

“A good product well made. Works well and arrived swiftly”

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Posted 2 years ago

“Very happy with your product and delivery service.”

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Posted 2 years ago

“Great service and product. Only exception to excellence is no reply was received when contacting customer service.”

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Posted 2 years ago

“Unbelievable customer service! Paid the extra for Express Courier, to be told they will take up to 48 hours to process and then send via Royal Mail during a strike! Not very clever. Been over a week and a half still no delivery. Will only communicate via email, responses were quick but not helpful in resolving.”

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Posted 2 years ago

“Excellent price and fast delivery, highly recommended”

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Posted 2 years ago

“Very prompt delivery.”

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Posted 2 years ago

“Great Service, fast delivery, pleased with my leaf blower, it’s light weight & easy to use”

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Posted 2 years ago

“Ordered for a Christmas present but didn't get delivered.”

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Posted 2 years ago

“good service”

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Posted 2 years ago

“The Despatch service was poor Having ordered and paid I expected the delivery inside 3 days but the supplier sent it later”

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Posted 2 years ago

“Paused or express shipping, didn’t get dispatched till after quoted delivery day, arrived 6 days late”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,112 reviews