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Power Tools Direct Reviews

4.6 Rating 13,092 Reviews
94 %
of reviewers recommend Power Tools Direct
4.6
Based on 13,092 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
Power Tools Direct 5 star review on 27th October 2023
Gary
37
Anonymous
Anonymous  // 01/01/2019
Paid extra for delivery charge to be received by 2nd Feb. Eventually received it on the 7th Feb. I sent 2 emails chasing the order, no notification from them about any delay.
Helpful Report
Posted 10 months ago
Good place to get tools and fittings from and good service
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Posted 10 months ago
Good service and quick delivery
Helpful Report
Posted 10 months ago
Good company to deal with. Reasonable pricing, great communication, prompt and secure delivery. Delivery driver very helpful. Thank you H.
Power Tools Direct 5 star review on 9th February 2024 Power Tools Direct 5 star review on 9th February 2024
Helpful Report
Posted 10 months ago
Very happy with efficient transaction
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Posted 10 months ago
Good, quick, and good price,
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Posted 10 months ago
Easy to order.Delivery and communication excellent
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Posted 10 months ago
Excellent service, I will definitely be using again very shortly
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Posted 10 months ago
Had the grinding disk I wanted at a good price, and it was delivered quickly. Can't ask for more than that.
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Posted 10 months ago
Excellent service and quick delivery
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Posted 10 months ago
Avoid this company! Customer service is non existent!! They have taken my £500for an item that was only part delivered(even though it stated in stock delivery in 2 days!). Can’t speak to anyone on the phone to resolve anything so You can only contact someone via email who doesn’t appear to understand simple English or respond properly. After arranging a collection a month on to collect the incomplete product they can’t tell me if it’s been received.Caused major delays and still can’t get my money back nearly 2 months on! Don’t be a victim to this scandalous company!
Helpful Report
Posted 10 months ago
I received my item which did the job, good value for money. Only downside I didn't get email confirmation of my order when placed and difficult to contact company to check.
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Posted 10 months ago
Spot on! Just the job!
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Posted 10 months ago
Excellent service
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Posted 10 months ago
First time buying anything from Power Tools Direct. I ordered 6 containers of brick cleaner 9 days ago. Cash taken on card immediately. Today I receive an email telling me that they are out of stock and refunding my card. Looking online for another supplier and it appears that they are in stock! Not impressed that it has taken 9 days to even process my order; their stock systems are clearly not up to scratch and waste busy builders time. And in spite of the email telling me that have refunded my card it is not appearing on he card statement yet.
Helpful Report
Posted 10 months ago
Item dispatched and delivered quickly
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Posted 10 months ago
Only received half my order with no explanation why or if the rest of the order is coming later
Helpful Report
Posted 10 months ago
Items arrived on time and were just what we needed.
Helpful Report
Posted 10 months ago
Good company to deal with although 3 broken box’s
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Posted 10 months ago
+++ all recommend
Helpful Report
Posted 10 months ago
Power Tools Direct is rated 4.6 based on 13,092 reviews