Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,569 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,569 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many companies run and hide behind robots when things go wrong, or can't be contacted at all. Power Tools Direct proved the exception, with quick and efficient customer service from a real person to resolve an issue with the product (in no way their fault) and great communication thoughout. Would certainly deal with the company again knowing its customer service is geared up to provide service for the customer!”

Helpful Report

Posted 1 year ago

“The rotary sieve was exactly as described. Instructions were clear and written in English. This tool is going to make a great difference.”

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Posted 1 year ago

“Ordered received on time and very competitive prices”

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Posted 1 year ago

“After 9 days for a 5 to 6 day delivery window I contacted Powertools and by return email I was told my order was being despatched. The order arrived in 2 days. Looking at other reviews this seems to have happened to others”

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Posted 1 year ago

“Great value and great delivery”

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Posted 1 year ago

“I've placed 2 x separate orders for different pressure washers in different weeks and both times I've been informed that neither item was in stock. This was 3 x days after I'd paid ! Absolutely awful company.”

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Posted 1 year ago

“so expensive £200 for a battery no chance”

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Posted 1 year ago

“Good price and arrived sooner than expected, would happily use them again.”

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Posted 1 year ago

“Thanks for goods.👌”

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Posted 1 year ago

“speedy delivery and quality products at great prices.”

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Posted 1 year ago

“Items good, delivery slow & didn’t arrive on the specified day.”

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Posted 1 year ago

“Price fair, delivery rather slow.”

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Posted 1 year ago

“Arrived on time and in good working order.”

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Posted 1 year ago

“Very quick delivery and the two guys were brilliant as box was very heavy”

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Posted 1 year ago

“Thanks for goods 👍”

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Posted 1 year ago

“order was cancelled and nobody told me until i chased the order”

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Posted 1 year ago

“Order placed on website and subsequently canceled two days later as part was out of stock. A full refund was received but have wasted 2 days waiting for this, surly stock levels could be updated to avoid this situation in the future.”

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Posted 1 year ago

“Ordered items in stock at the time I ordered them, for a 48hr delivery, more than a week later no order was delivered, to find out that the company had cancelled my order, claiming the items were out of stock, for me to take a look at the website to find out that the items was actually in stock at a higher price, it seems to me that the company did not honour the price which these was when I ordered, no communication and to sell products at a higher price, this company is dishonest and does not deliver orders as stated, they also are very poor at communicating about issues until the point of cancelling the order, I will NOT be ordering from them very again, I can't deal with a company who cares more about profits than customer service and unable to deliver orders, order elsewhere with a company who does care, avoid this company if you want to avoid disappointment.”

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Posted 1 year ago

“Allowed me to purchase out of stock items. Delayed delivery took over 3 weeks to arrive. Missed item on order and only told me on day of delivery. Repeatedly had to ask for shipping costs refund. Customer service rep unbothered. Wouldn’t use again. Avoid.”

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Posted 1 year ago

“Ordered some doorstep paint at the best available price. Very well packed and delivered quickly.”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,569 reviews