Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,056 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,056 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After paying for full order 1-2 weeks before receiving wait until sending shipment, and as wasn’t completed, decided then to inform me items were not available and left me scrambling around trying to get from another supplier,as had audit Bad communication, not happy with the attitude of sales team ,however was paid back very quickly, a plus”

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Posted 1 year ago

“No problems encountered. Product good. Delivery good. Communication good.”

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Posted 1 year ago

“Very good. Delivery excellent”

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Posted 1 year ago

“Brilliant service and killer prices, well done. I will be back...”

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Posted 1 year ago

“Ordered a petrol brush cutter which was to be delivered direct from manufacturer. Had several delivery issues and cannot fault the response and service from power tools direct. They were quick to respond and kept me informed throughout. Issue with harness when eventually delivered which was rectified. Superb customer service and actually felt valued as a customer. Wouldn't hesitate to use again and thoroughly recommend!”

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Posted 1 year ago

“The item (apple picker) took several days (5?) to arrive. When it did it was not in great shape as it had clearly been extended and in doing so the rod had been bent out of shape so that I could not initially move the extended part back into its initial position. (I assume that the item had previously been purchased and returned to the store). However rather than cause a fuss I used a bit of brute force and ignorance to straighten the rod so that it worked satisfactorily (although not perfectly). All in all not a great experience. Sorry.”

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Posted 1 year ago

“Brilliant service and i will be ordering again 👌🏻”

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Posted 1 year ago

“Quick and easy transaction.”

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Posted 1 year ago

“Excellent product great price and a prompt delivery service would use this company again”

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Posted 1 year ago

“Excellent; delivery was good and prices competitive; would use them again.”

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Posted 1 year ago

“Paid for standard delivery but was delivered in 2 days very good and great price”

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Posted 1 year ago

“Excellent service and fast delivery would definitely recommend”

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Posted 1 year ago

“Had an issue with an order and they sorted it very quickly would recommend using them.”

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Posted 1 year ago

“I ordered a Draper 80946 Dust Extractor on Thursday - it was delivered the next day on Friday (super fast) and I was really impressed with PowerTools Direct with both their price and efficiency of delivery. The packaging says 57KG but I think that includes the wooden pallet! Just FYI, I needed quick delivery because I repackaged it and brought it to Singapore where I live and have a small workshop! Later I will write a review of the assembly and product once I get a chance to use it in earnest! Thank you for your speedy response! Kind regards, Paul”

Power Tools Direct 5 star review on 15th August 2023

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Posted 1 year ago

“I ordered Plasticote paints- and they arrived very quickly Thank-you”

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Posted 1 year ago

“Service was fine though erection information was limited. We expected a line that you could wind up”

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Posted 1 year ago

“Delivery arrived in good time and in good order and was value for money in my opinion”

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Posted 1 year ago

“Im very happy”

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Posted 1 year ago

“Unfortunately the item I ordered was out of stock but a refund was made quickly. Would use this company again”

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Posted 1 year ago

“Very good service. Delivered within 7 days, no problems at all.”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,056 reviews