Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,091 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Anonymous

Anonymous // 01/01/2019

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“Excellent”

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Posted 3 months ago

“Fast delivery”

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Posted 3 months ago

“Needed a pump by a certain date. Company was impossible to contact by phone to confirm stock, although it was showing on website as 'in stock'. Eventually took a chance and placed order. Later received a reply to one of our e-mails sent to addresses shown on the website and on Facebook. Pump arrived in time, as promised and at a good price but company really needs to improve their 'accessibility' and 'contactability'.”

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Posted 3 months ago

“Absolutely pleased with the product, service and delivery”

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Posted 3 months ago

“Vary prompt delivery .really pleased”

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Posted 3 months ago

“Very easy to use the website and purchase the product, which arrived very quick. I was kept informed about the delivery at every stage.”

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Posted 3 months ago

“terrible service , ordered on 3rd still no delivery on the 9th , held job up , emailled and left messages 4 times , no response , un manned phone rang all day throughout the day , in the end had to order elksewhere and will be claiming refund ,”

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Posted 3 months ago

“Good seletion of products, well packaged but delivery was slow.”

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Posted 3 months ago

“Need my order next day maybe two. Not three weeks. poor”

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Posted 3 months ago

“Great price, excellent product quality, well packed and delivered on time.”

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Posted 3 months ago

“Fast Efficient service .. Highly Recommend”

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Posted 3 months ago

“Ordered 6 Items on line, paid 2 days later chased up twice before response Next day 3 Items delivered No correspondence still i go on line and see 3 Items to be refunded”

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Posted 3 months ago

“great great”

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Posted 3 months ago

“Great product and website,but very slow delivery,I still have not received my purchase,power tools direct are saying it's in transit but DHL website says they have not received it yet”

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Posted 3 months ago

“compressor pump arrived with a damaged pully due to no packaging in the orginal box. telephoned 4 times not answering the phone . I have emailed them and sent pictures no responce. I need a replacement pulley pump is intack. I will be contacting my credit card company.”

Helpful Report

Posted 3 months ago

“part arrived damaged due to no packaging in the orginal box. I have attempted to contact them by phone 4 times not answering the phone have also emailed them with pictures, no responce very dissapointed I am going to contact my credit company. I do not wan to return the pump I just need a replacement pulley.”

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Posted 3 months ago

“Brilliant thanks”

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Posted 3 months ago

“Express delivery is a con, you won’t get it, all you’ll get is slow delivery and poor communications. Ordered from them 3 times and EVERY time I’ve had to chase them for the order otherwise it just sits as ‘processing’. If you don’t chase it, you simply don’t get it. Recently paid £7.95 for express delivery. They sat on the order for over a week. I chased it, no reply. So I emailed a few days later to say cancel it as I’d now bought elsewhere and they quickly marked it as dispatched and said it was too late. I pointed out I’d paid for express delivery and they just said ‘yeah, sorry’. No offer to refund the express delivery charge for a service I didn’t receive. They’re simply conning people and making money out of excess delivery charges. There are much better and reliable suppliers out there so save yourself the hassle and use them instead of these guys who are just playing at it.”

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Posted 3 months ago

“Came quickly,no problems,happy”

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Posted 3 months ago

“Paid for express shipping for it to arrive 6 days later!!! Sent 3 emails no reply…. Lesson learnt not to buy from them again.”

Helpful Report

Posted 3 months ago

Power Tools Direct is rated 4.6 based on 13,091 reviews