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Power Tools Direct Reviews

4.6 Rating 13,104 Reviews
94 %
of reviewers recommend Power Tools Direct
4.6
Based on 13,104 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
Power Tools Direct 5 star review on 27th October 2023
Gary
37
Anonymous
Anonymous  // 01/01/2019
Goods arrived quickly, well packaged and in good condition.
Helpful Report
Posted 4 months ago
WITHOUT DOUBT THE WORST CUSTOMER SERVICE OUT THERE … *AVOID THIS COMPANY*
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Posted 4 months ago
Ordered a Framing Nail gun and it was delivered next day. Can't get better than that. Excellent service
Helpful Report
Posted 5 months ago
Great service, my item was delivered quicker than stated which was a bonus and the prices are good as well.
Helpful Report
Posted 5 months ago
Good range of well-priced, good quality tools delivered quickly in excellent packaging.
Helpful Report
Posted 5 months ago
Delivered promptly. Good value.
Helpful Report
Posted 5 months ago
Poor communication ,
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Posted 5 months ago
SOME OF THE WORST CUSTOMER SERVICE OUT THERE ….. NO RESPONSE TO EMAILS NO RESPONSE TO TELEPHONE CALLS NO RESPONSE TO ANYTHING I WOULD RECOMMEND YOU AVOID THIS COMPANY AND OPT TO SPEND YOUR MONEY ELSEWHERE ….
Helpful Report
Posted 5 months ago
I wanted to order 4 cans of plasti-kote Azelea garden paint which was advertised with free delivery. On completion a £9 delivery charge was added?. I left a vm with customer service to date I have had no response or reply as to why the item advertised did not qualify for free delivery so I have not ordered. I understand that a company has to make a profit and sometimes it uses outside delivery drivers but it needs to be made clearer and not mislead customers , even ordering 1 item will still incur a charge so the items are not as advertised. Reading reviews on trustpilot this seems a unreliable company to deal with and I don't want the hassle of trying to get a refund if my order goes wrong, buyer beware!
Helpful Report
Posted 5 months ago
Super fast delivery Thankyou
Helpful Report
Posted 5 months ago
Very efficient service and delivery dates kept to grade 'A'.
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Posted 5 months ago
Good purchase very pleased.
Helpful Report
Posted 5 months ago
Your catalogue listing is incorrect. Customer service department couldn't care.
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Posted 5 months ago
Make sure you order in good time, mine arrived 5 days later than the date i was given when bought.
Helpful Report
Posted 5 months ago
Ordered on a Monday for an item showing in stock and paid for next day delivery, I didnt receive the order the next day and had to chase them daily for updates with constantly being told it will be sent tomorrow .. tomorrow came 7 days later with no appology or refund for the express delivery. It would have propably helped matters if the staff would have been trained to be polite and appologetic.
Helpful Report
Posted 5 months ago
Dispatched quickly, but let down by delivery service. Really good price, couldn't find it cheaper anywhere else.
Helpful Report
Posted 5 months ago
I Ordered and did not have to wait long for my order price was good just a few days service was excellent
Helpful Report
Posted 5 months ago
I've tried a number of times with messages on the phone and emails the jet wash we brought has broken after 3 times of using it , noone as got back intouch
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Posted 5 months ago
Right product at the right price, delivered quickly.
Helpful Report
Posted 5 months ago
This company is 5star, from ordering to delivery, they sourced the original part(s), where previous companies only could supply compatible items.I much appreciate this my sincere thanks
Helpful Report
Posted 5 months ago
Power Tools Direct is rated 4.6 based on 13,104 reviews