Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,242 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,242 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“compressor pump arrived with a damaged pully due to no packaging in the orginal box. telephoned 4 times not answering the phone . I have emailed them and sent pictures no responce. I need a replacement pulley pump is intack. I will be contacting my credit card company.”

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Posted 7 months ago

“part arrived damaged due to no packaging in the orginal box. I have attempted to contact them by phone 4 times not answering the phone have also emailed them with pictures, no responce very dissapointed I am going to contact my credit company. I do not wan to return the pump I just need a replacement pulley.”

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Posted 7 months ago

“Brilliant thanks”

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Posted 7 months ago

“Express delivery is a con, you won’t get it, all you’ll get is slow delivery and poor communications. Ordered from them 3 times and EVERY time I’ve had to chase them for the order otherwise it just sits as ‘processing’. If you don’t chase it, you simply don’t get it. Recently paid £7.95 for express delivery. They sat on the order for over a week. I chased it, no reply. So I emailed a few days later to say cancel it as I’d now bought elsewhere and they quickly marked it as dispatched and said it was too late. I pointed out I’d paid for express delivery and they just said ‘yeah, sorry’. No offer to refund the express delivery charge for a service I didn’t receive. They’re simply conning people and making money out of excess delivery charges. There are much better and reliable suppliers out there so save yourself the hassle and use them instead of these guys who are just playing at it.”

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Posted 7 months ago

“Came quickly,no problems,happy”

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Posted 7 months ago

“Paid for express shipping for it to arrive 6 days later!!! Sent 3 emails no reply…. Lesson learnt not to buy from them again.”

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Posted 7 months ago

“Power Tools Direct products and service has been first class. Ordered online and goods arrived as advertised, and in a timely manner. Unlike many Power Tools Direct communications regarding dispatch and delivery were spot on.”

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Posted 7 months ago

“No problem with ordering delivery was fine,the only problem was the packaging was not any good when it arrived paint tins dinted both lids had sprung pair leaking. I did email the company to let them know bur no reply.”

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Posted 7 months ago

“Invoice number 1000406461 Order number 1000502927 My purchase arrived in an open package, three tubes of sealant, no good to me as the nozzles had dissappeared, as I needed them the next day I had an eight mile round trip to get some and an extra cost. I have already sent a message to you and have had no reply to date. Martyn Long”

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Posted 7 months ago

“Efficient service. Thanks”

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Posted 7 months ago

“Sorted courier delivery issue promptly. Would recommend Power Tools Direct wholeheartedly.”

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Posted 7 months ago

“Speedy delivery, also very happy with purchase”

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Posted 7 months ago

“Good competitive price. Quick efficient delivery. Would recommend”

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Posted 7 months ago

“Everything went perfect, great service.”

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Posted 7 months ago

“Easy to find the items required and place the order. The items were at a good price and deliver quickly.”

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Posted 7 months ago

“Advertised as free delivery, then requires £5.95. Not exactly free more like bait!”

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Posted 7 months ago

“Easy to order, helpful customer service, delivered promptly.”

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Posted 7 months ago

“Reasonable prices and very efficient service, a good company to buy from”

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Posted 7 months ago

“Good price good product,great service.”

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Posted 7 months ago

“Excellent service and tool chest arrived in perfect condition”

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Posted 7 months ago

Power Tools Direct is rated 4.6 based on 13,242 reviews