Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,060 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quality product ... received on time I gladly recommend this company”

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Posted 2 years ago

“Faultless service and the item is great.”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Good prices. Fast delivery time.”

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Posted 2 years ago

“Easy website to navigate. Competitive prices and quick delivery. Will definitely use again.”

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Posted 2 years ago

“Good prices and fast secure delivery.”

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Posted 2 years ago

“Neither brilliant nor terrible”

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Posted 2 years ago

“Exceptionally competitive prices and very quick delivery.”

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Posted 2 years ago

“The order arrived on time and well packed and at a good price.”

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Posted 2 years ago

“Paid a premium delivery service and the item was delivered later than what was advertised as standard delivery. No offer of a refund for premium delivery. Will not use them again.”

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Posted 2 years ago

“Product as described - quick delivery -all good, would recommend”

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Posted 2 years ago

“Very quick deliveries and the cheapest price online for the identical tool! Thanks”

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Posted 2 years ago

“Product I ordered turned out to be out of stock. They were still advertising in stock even after they discovered this. Emails were one line responses, phone lines were not accepting calls. Got a refund but very disappointed with the whole interaction.”

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Posted 2 years ago

“I'm very sorry to say I was extremely disappointed with PowerTools Direct customer service recently. Their prices are very competitive for the items I was after. However, despite paying extra for 2-3 days delivery the order took 14 days from point of order to delivery. I asked what compensation they would offer and was told they cannot offer any compensation. The items were for a carpentry taster course I was delivering. I was very badly let down by the company's inability to deliver my order on time. I did receive an email if I would like my delivery charge refunded!?! Obviously, I replied that I would. Seeing as how the total order was £12.43 including the £5.95 express delivery charge you might have thought the whole order would have been refunded but I was told in an email that that was not possible! As their prices are so good I might use them again but only if I am able to order a month in advance!”

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Posted 2 years ago

“Items arrived but after date provided during my purchase”

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Posted 2 years ago

“As described thanks.”

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Posted 2 years ago

“Hope you are well. I find power tools direct remarkably good quality and good value for money. All the best William”

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Posted 2 years ago

“Had to remind them of my order when not received after 7 days.”

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Posted 2 years ago

“They stocked the item I required at a competitive price with quick delivery”

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Posted 2 years ago

“Received the items on time, well packaged in a jiffy bag, and were as expected. However the box they were in was damaged, hence only 4 stars.”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,060 reviews