Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,060 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Products, Great Service.”

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Posted 1 year ago

“Excellent service great price fast delivery”

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Posted 1 year ago

“Shockingly bad, delivery arrived nearly a month late, all the items I ordered were listed as in stock on the website but after waiting a week and hearing nothing I contacted them and was told that there was delays and my order would leave that day, waited 2 days and then was told there was further delays and they didn’t know when my order would dispatch. I was Eventually told I would need to wait 2 weeks for items to come back into stock. Once the order finally did dispatch it arrived quickly but nearly a month after I ordered when it was supposed to be 3-5 days.”

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Posted 1 year ago

“Very happy with the product, price and service. Would definitely recommend them and will use them again.”

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Posted 1 year ago

“VERY PROFESSIONAL, GREAT PRODUCT AT A GREAT PRICE, DELIVERY, FIRST CLASS, EXCELLENT COMPANY, THANK YOU, MIKE”

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Posted 1 year ago

“very nice and helpful people, quick and easy process.”

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Posted 1 year ago

“You accepted the order and took my money. Two days later you told me the item wasn't actually in stock and you couldn't supply it. You did refund me but it doesn't encourage me to use you again.”

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Posted 1 year ago

“Can’t review items as after ordered placed we were notified that unfortunately due to a stocking error they didn’t have the items ordered in stock and didn’t have a confirmed restock date from the supplier and had to cancel the order. Would give 5 stars for customer service and prompt refund.”

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Posted 1 year ago

“Excellent delivery. Goods were well wrapped.”

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Posted 1 year ago

“Fast delivery and quick to sort problems”

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Posted 1 year ago

“The water pump was perfect and just right for what we needed it for.”

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Posted 1 year ago

“Excellent service. Order was placed in the busy Christmas period and arrived 2 days later.”

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Posted 1 year ago

“Hi, sorry but I didn't receive my stuff,why?”

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Posted 1 year ago

“Great. Efficient service”

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Posted 1 year ago

“Quick service but I felt communication about delivery was limited.”

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Posted 1 year ago

“A good product well made. Works well and arrived swiftly”

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Posted 1 year ago

“Very happy with your product and delivery service.”

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Posted 1 year ago

“Great service and product. Only exception to excellence is no reply was received when contacting customer service.”

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Posted 1 year ago

“Unbelievable customer service! Paid the extra for Express Courier, to be told they will take up to 48 hours to process and then send via Royal Mail during a strike! Not very clever. Been over a week and a half still no delivery. Will only communicate via email, responses were quick but not helpful in resolving.”

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Posted 1 year ago

“Excellent price and fast delivery, highly recommended”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,060 reviews