Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,116 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Clarke instant heavy duty garage/ workshop,I had it 7 months worn on certain parts of roof now leaking,contacted Power Tools Direct to complain and they wouldn’t take ownership of the problem, and passed me on to the manufacturer who say it’s wear and tear due to windy conditions !! Poor after sales service from you Powertools Direct ! Won’t be buying anything else from you , and I will be letting people know about my experience !!!!!!”

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Posted 2 years ago

“Quick delivery, good product - great value.”

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Posted 2 years ago

“Can't fault them! Order came early and was spot on!”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“good price, good service and quick delivery”

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Posted 2 years ago

“Arrived promptly. Functional, looks good and just what we needed.”

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Posted 2 years ago

“very quick with the delivery and i like the layout on the web site.”

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Posted 2 years ago

“Poor communication, when stated 3-5 days delivery, when quizzed it was the usual 3-5 working days :( Had to chase the order.”

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Posted 2 years ago

“Dear sir, My name is Karen Danks , I just recently bought from you a 6"bench grinder and polisher . I have complained to you that the machine arrived in a broken state . The grommet that wholes the electric cable was smashed , If you can send a new one to me I will fix it . Kind Regards , Karen Danks.”

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Posted 2 years ago

“Excellent thank you very much almaxxxxxxxxxxx”

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Posted 2 years ago

“Goods ordered , delivered within 24 hrs, no damage, well packed,and as per order Great service, highly recommended Many thanks”

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Posted 2 years ago

“Great products at good prices but I didn't get delivery when specified and I had to chase to find out what was happening. I think if you cant meet the delivery date that you should be in touch with the customer”

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Posted 2 years ago

“Nice and easy to order quick delivery thank”

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Posted 2 years ago

“Fast efficient and reasonably priced”

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Posted 2 years ago

“Item (Ronseal Interior wax) ordered said 2-3 days delivery on website. After a week I sent an e-mail to be told that it would ship that day. Still no delivery half a week later. it's now been 11 days and still nothing.”

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Posted 2 years ago

“Very efficient service”

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Posted 2 years ago

“1st class service I received the motor within 2 days . I haven’t set it up yet but it seems to be very well made thanks again for an efficient service”

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Posted 2 years ago

“Still waiting for my stuff placed order on 10th Jan on 2-3 day delivery still waiting for some off my stuff so probably best I don’t leave a review”

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Posted 2 years ago

“Good competitive price. Initially when ordered received no confirmation.Had to email and received a very quick reply explaining they had a problem with their confirmation system. Received a confirmatory email soon after the reply. Then heard nothing for about 3 working days when received an email telling me goods were despatched. They arrived two days later. At present if you have a query have to email them as a phone message directs you to contact them that way, however they answered my email quickly.”

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Posted 2 years ago

“Could not speak to anyone on the phone to give card number”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,116 reviews