Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,111 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items and paid for express delivery. One item arrived, however I am yet to receive the second, after requesting a refund I was advised a 6 working day investigation needed to take place before I would receive an answer, this has now been a month since being advised 6 working days and I am still no further forward with receiving the product or a refund. First and last time I use this company.”

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Posted 1 year ago

“The worst experience in tools online buying. I ordered a belt sander and after few days, with no explanation, I've been refunded. I ordered a different model of belt sander. After 2 days, the order status was still processing. I wanted reassurance, so I emailed them asking about the first order and if the second order will be honored. Their apologized for the first order, the reason being a stock malfunction, but reassured me that the second belt sander will be delivered. It didn't. At least I was refunded again.”

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Posted 1 year ago

“Selling items then realising they are cheaper than everywhere else so decided to cancel the order”

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Posted 1 year ago

“Easy ordering with prompt delivery. Thank you”

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Posted 1 year ago

“speedy delivery, toolbag as expected”

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Posted 1 year ago

“Placed the order for very time sensitive delivery. Instead of goods received a credit memo.”

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Posted 1 year ago

“I wasn't very happy as I, by chance, found my order delivered to my absent neighbours house and just left outside leaning against the gate. If I hadn't happen to walk by, it would have stood there for ages getting rusty.”

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Posted 1 year ago

“Order a makita cordless dust extractor on 23/02/23 website clearly stated next day delivery 4 days later it turns up leaving me out of pocket they have a customer service number that takes you to an email address but nobody ever responds all my paperwork says next day delivery but they still argue the case I will never order from this company again customer service is abysmal once they have your money they don’t want to know.”

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Posted 1 year ago

“From ordering to delivery the service was exceptional, no complaints excellent company.”

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Posted 1 year ago

“Ordering was easy, delivery was quick with no problems and the price was right.....what more can I say”

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Posted 1 year ago

“Our parcel was due to be delivered on Monday and has still not arrived on Friday. DHL are not being helpful”

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Posted 1 year ago

“Great fast service”

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Posted 1 year ago

“Great price great service definitely use again if there is another great deal on.”

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Posted 1 year ago

“Received my Fein multi-tool very quickly, it is an exceptional quality piece of kit. Thank you”

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Posted 1 year ago

“All good so far, delivery on time and pleased with item”

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Posted 1 year ago

“GREAT FAST SERVICE”

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Posted 1 year ago

“Arrived quickly in good condition”

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Posted 1 year ago

“Hi Everybody. Bought this repair kit few days ago and tested it as soon as arrived. It is absolutely useless kit as never cured when it was applied on the windscreen. Do not waste your money and time.”

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Posted 1 year ago

“I think spending over £50 the postage should be free”

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Posted 1 year ago

“Parts arrived on time and as described, thank you”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,111 reviews