“The shipping was supposed to take 3-7 business days, but it's now the 7th business day, and USPS tracking still says 'Shipment Received, Package Acceptance Pending.' Disappointed with the delay.”
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was shipped out on the next business day and was delivered on February 22nd.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was shipped out on the next business day and was delivered on February 15th.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I ordered 8 chargable batteries and I recieved 4 batteries. When I called customer service, I had to leave a voicemail and no one called me back. When I sent an email I received an email back the following day that they wanted me to sent pictures of the box and the batteries that I did receive - which I did the same day. I havent heard back since and that's after a placed a follow up phone call and and follow up email. 213-271-3924 Please call me and let me know where you're at in making this right. Thank you.”
Hello,
Thank you for your feedback.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and resolved the issue.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“High quality, low self-discharge NIMH batteries that are full C size. Most alternatives use a AA battery with a C adapter and don't have the capacity of a C battery.”
Hello,
Thank you for your feedback.
We apologize for any misunderstandings. After reviewing our email records, we do see your communication with our team, and it's noted the battery packs only come with bare leads and users have to add on their own connector for the application.
For further assistance or need help with a return, please reach out to our Support Team at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I bought 4 pcs of Tenergy Power size D rechargeable battery and it works really great!
Tenergy battery is better than Duracell and Energized batteries!
The Tenergy’s batteries last longer than any battery vendors’ batteries. I am going to buy more units from Tenergy Power.
Tenergy Power is the best on the planet!
Your loyal customer
Verder Bao”
Hello,
Thank you for your feedback.
We understand that the extra verification step may have been an inconvenience. However, due to an increase in fraudulent orders, our fraud check is a necessary step to ensure customer security. This process is only required for first-time orders.
For further assistance, please reach out to our Support Team at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“Tenergy had the battery management system PCB - for my lithium ion battery pack I could not find anywhere else. I did find one on Ebay, but the solder pads were so small there was no way I could solder the wires to it.
Great product - Great price - Very happy customer!!”
“I have not yet used the item I ordered, but am well pleased with the Tenergy POWER site and the ease in ordering as well as the speed with which my order was filled and delivered. The item was received in good conditikon with all accessories included,”
Hello,
Thank you for your feedback.
If this is a purchasing error and would like to do a return, please contact our Support Team at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“Love the batteries, but you are extremely slow when it comes to shipping. No one should have to wait two weeks or longer for domestic shipping these days.”
