Hello,
Thank you for your feedback.
Unfortunately after reviewing your order, we see that this order is to be delivered to Hawaii.
We want to remind customers that delivery to Hawaii might take longer as the package typically has to travel by sea.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was shipped out within 2 business day and was delivered on June 16th.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“After 11 days from placing online order for rechargeable batteries, when I have not received my order, I contacted Tenergy customer service and received the reply as " It looks like there was a system error that prevented your order from being automatically processed as expected..." They offered me shipping the batteries versus refund, and I chose refund. I am disappointed about their unreliable service.”
Hello,
We sincerely apologize for the delay and any inconvenience this may have caused.
It appears that due to a system error, your order was not automatically processed for shipping as it normally would be. This seems to be an isolated incident and appears to have been caused by an unexpected glitch in our system.
Please rest assured that we are addressing this issue to prevent it from happening again in the future. In the meantime, if you would like to place an order again, please reach out to us directly and we can help process it right a way.
Kind Regards,
Tenergy Support Team
“It took a while for the battery to cross the country, I guess due to the restrictions on putting lithium ion batteries on airplanes. On arrival I found it to be exactly as advertised. It fit perfectly in my flashlight and was already well charged.”
“Received wrong battery,actually this battery didn't have the tip on the end so I won't be able to recharge.The battery I Received had flat end on bottom as well as the top.It works but I thought I ordered the rechargeable one.I took the info off the old battery.”
“Tenergy batteries are the ONLY batteries I will put in my Arlo camera. Yes, there are cheaper ones out there, but I don't want to risk my camera being ruined by an off brand, so I rely on Tenergy.”
“I purchased this battery for a medical product that has been discontinued (Erchonia [pl series]). It arrived in a few days. Great price. No issues. Very pleased.”
“I had lost my controller in a move. I contacted Tenergy power who were able to locate a new one for me. They were very friendly and professional. They went out of thier way to locate a new controller. Thank you!!”
Hello,
Thank you for your feedback.
After reviewing your order, we see that the order was placed on April 30th and was shipped out the next business day, May 1st.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, our standard shipping timeline is as follow:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Please do allow a few more days for the delivery to be completed. If you still did not receive the package, please do send us an email, and we can further assist you.
We encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
