“I have been using Tenergy rechargeable batteries for several years for my Arlo security camers. They have been reliable and have certainly saved me a great deal of money”
“I could not even begin to describe how much of a headache this purchase has been, I purchased 12/4/2024 and now is 12/22/2024 and still have not received my package that I paid $175 I emailed Tenergy power and they have yet to resolve or even answer what is really taking so long. At this point I should just ask for a refund.”
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, as of this time we see that the package is now delivered.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“I had a problem with my battery tester, and though it was out of warranty, they offered a very fair solution to make it right! Outstanding customer care, and support!!”
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, as of this time we see that the package is now delivered.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“These Tenergy batteries are my go-to when my key fobs, medical alert, or kitchen timer needs a replacement. Bought the 2-pack this time, as I am finding that my other batteries don't last as long my Tenergy ones, and I am having to replace them more often because the other brands just don't hold up long enough. Tenergy ships promptly when I need toi resupply.”
“Nothing I found special here.
I already contacted customer support to provide input on the subject about creating battery packs to match the battery organizers they sell. I’m still waiting for a reply. Instead they sent this opportunity for a review.
Considering my experience with them, I’ll keep the organizers. And fill them with batteries from another company.
Steven.”
Hello,
Thank you for your feedback.
After further review of this response, we see that our service representative already reached out.
We do apologize we were not able to provide a new part/kit number to match your requested quantity, but the support team proivded links to the item for users to set any specific quantity they would like.
If you have any further questions, please reach out to our Support Team.
Kind Regards,
Tenergy Support Team
“On the + end you have a rubber insert around the cell. When soldering I destroyer that insert. I wasn't aware of this seal or i would't have purched this cell.”
Hello,
Thank you for your feedback.
To better understand and assist you with this matter, we kindly ask you to provide more details or photos of the issue. Please contact our Support Team that can be emailed at service@tenergy.com.
As a reminder for soldering:
1. Please ensure you make contact only to the terminal with exposed metal.
2. Avoid applying heat to the PVC cover or surrounding areas, as this can damage critical components such as the rubber seal you mentioned.
Please feel free to reach out to our Support Team if you need any further assistance with the products order.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Kind Regards,
Tenergy Support Team
“I am a professional technologist, and a buyer for IT hardware. As such, details matter.
I've looked at the battery market, and tenergy products and support chain outproform all of their competitors in several key metrics. And most importantly, they keep their promises. They are all the batteries I use in my consumer sized devices”
