“I would like to review the product but it’s been over two weeks since I’ve placed my order and still have not received it. It’s been in transit for 16 days and stuck somewhere in US.”
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order.
For any questions, we encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
After reviewing your order, as of this time we see that the package is now delivered.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“I have been using Tenergy batteries for a number of years. They are fantastic and work great in my walkie-talkies, Xbox controllers, tv remotes, other kid operated toys”
“I’ve purchased 4 sets of these Cr123 rechargeable batteries, I got to tell you they’re well made. I’ve got the charger for these batteries and the charger for the 18650 size batteries for my solar lights, no issues at all. I will continue to be a customer of Tenergy because they don’t cut corners in their products.”
“I have been using Tenergy rechargeable batteries for several years for my Arlo security camers. They have been reliable and have certainly saved me a great deal of money”
“I could not even begin to describe how much of a headache this purchase has been, I purchased 12/4/2024 and now is 12/22/2024 and still have not received my package that I paid $175 I emailed Tenergy power and they have yet to resolve or even answer what is really taking so long. At this point I should just ask for a refund.”
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, as of this time we see that the package is now delivered.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“I had a problem with my battery tester, and though it was out of warranty, they offered a very fair solution to make it right! Outstanding customer care, and support!!”
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, as of this time we see that the package is now delivered.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“These Tenergy batteries are my go-to when my key fobs, medical alert, or kitchen timer needs a replacement. Bought the 2-pack this time, as I am finding that my other batteries don't last as long my Tenergy ones, and I am having to replace them more often because the other brands just don't hold up long enough. Tenergy ships promptly when I need toi resupply.”
“Nothing I found special here.
I already contacted customer support to provide input on the subject about creating battery packs to match the battery organizers they sell. I’m still waiting for a reply. Instead they sent this opportunity for a review.
Considering my experience with them, I’ll keep the organizers. And fill them with batteries from another company.
Steven.”
Hello,
Thank you for your feedback.
After further review of this response, we see that our service representative already reached out.
We do apologize we were not able to provide a new part/kit number to match your requested quantity, but the support team proivded links to the item for users to set any specific quantity they would like.
If you have any further questions, please reach out to our Support Team.
Kind Regards,
Tenergy Support Team
“On the + end you have a rubber insert around the cell. When soldering I destroyer that insert. I wasn't aware of this seal or i would't have purched this cell.”
Hello,
Thank you for your feedback.
To better understand and assist you with this matter, we kindly ask you to provide more details or photos of the issue. Please contact our Support Team that can be emailed at service@tenergy.com.
As a reminder for soldering:
1. Please ensure you make contact only to the terminal with exposed metal.
2. Avoid applying heat to the PVC cover or surrounding areas, as this can damage critical components such as the rubber seal you mentioned.
Please feel free to reach out to our Support Team if you need any further assistance with the products order.
Kind Regards,
Tenergy Support Team
